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August 2024 by viola Gaxiola
Never had no problems with their service. Very good workers, good price. And always very nice
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June 2024 by gil wood
They have been pretty fair to me. Nice folks too.
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April 2024 by R A
Had to have the van towed somewhere after she failed to start on HWY 62. Bailey's said they could look at it, but not repair it same day, but at least they said they could look at it.
Off the tow truck, we all pushed it into the shop.
That was it. No voltage test at the starter. No bangin on the solenoid, etc to confirm my guess that it was a simple starter.
The mechanic said he thought it was a broken tooth on the flywheel. I said if he really thought so, why not rotate the motor by hand to give the starter some purchase to test his theory. He refused.
I was then quoted a high price. I asked if that would include a genuine Toyota starter. No, the cheapest model from AutoZone, one block away (!). (Non OE parts are a no-no for any pro mechanic in my book)
Not feeling good about the price nor quality of proposed part, I asked that we push the van into the street for the night A) So I could sleep on it and B) So I could sleep in it.
I decided to install a crumby AutoZone starter myself that evening. It took me 1 hour and 5 minutes on the nose, not the two hours Baileys wanted to charge, and no extreme mark up on the part, either.
The real rub is that Bailey's charged me 125 bucks to pretend to diagnose it..
I suppose there is some cash value for pushing the rig across the parking lot, but 125?
You decide.
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January 2024 by Aaliyah Epps
If I could give 0 stars I would. These people are thieves. Will intentionally keep vehicle just to charge you more. Both the wife and husband that own this business are very very rude and disrespectful. Does not know the laws nor cares to understand how the laws work. Please do not EVER do business with these people. They are complete scammers! Obviously lots of people are having the same experience with the con people. This business should be shutting down. We will report them to the BBB as well!
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November 2023 by Calvin N.
HORRIBLE HORRIBLE PEOPLE. STAY AWAY!!!! these people were nothing but disrespectful and ugly, they will do everything and anything to up charge you and then act like they did nothing wrong. Only reason they are in business is because they are contracted out by the military and charge so much the military service members can never pay to get their vehicle back. Absolutely disgusted by how they treat people.
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October 2023 by HyungKyu Kim
The best car repair in Twentynine Palms.
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September 2023 by Thomas Brundige
They were fast and friendly.
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September 2023 by Jim J.
The lady there tried to rip off my mom. Tried Charging her $55 for new lug nuts she didn't need. When confronted she doesn't apologize just says "Fine I'll take it off!" These people are untrustworthy. Don't go here.
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July 2023 by Kelly M.
The woman who worked there told me to bring my car in today at 930 ( July 4th) and I brought it in and waited... and no one showed. I stayed home from Hawaii to do this. So I called the number and a man answered. He was horrible and Was extremely rude and told me " it's a holiday, deal with it, we aren't open" I explained the situation and what the woman told me to do ( which i have that call recorded too since my phone screens calls) and he told me that either way, they aren't going to work on my car today. He had the worst attitude I've ever dealt with when it comes to customer service. I then asked to speak to the woman and he told me " no. "Then told me HIS name was Diane. I asked for a new appointment and he said that "either way, no one will work on my car right away even if I have an appt. " he treated me with so much disrespect and made me feel like i was entitled for doing what the woman told me to do. Why have appointments if you don't follow them? She didn't even call me to cancel. I get that it's a holiday but don't tell me to wake up bright and early and come bring my car in if you aren't going to be there. I have the call recorded. I have never in my life been treated with such disrespect from any buisness. I've heard that the people there are mean from the locals around here but everytime I've gone in, I've been treated with kindness. Until today. I've lived here for a real long time and I've never encountered this kind of buisness.
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May 2023 by Patrick Yates
Very impressed and grateful. Pulled in to their garage with a dragging undercarriage. They repaired the problem correctly with screws (second time this has happened other repair shop obviously did a temporary repair) and charged me a fair price. Thanks folks!Service: General repairs & maintenance
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April 2023 by Scooter McHooter
Couldn't have hoped for better. My starter died on a monday morning. They came and towed and completed the repair that day. Everyone I dealt with was professional and courteous. Even got some tips on good hikes in the area.
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November 2022 by Hannah Webb
Woman on the phone was massively rude. Didn’t consider their service past this.
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September 2022 by jerry phipps
Friendly, fast service. I plan to return with more business.
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May 2022 by Johnny Lebda
They do experienced work, checked more than I asked for and was less than the estimated cost. Great and knowledgeable mechanics, very trustworthy, family owned business
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April 2022 by Elayne Dy'Ness
-Called to make an appointment, they had an opening two weeks out, I was ok with that.-Called later to confirm they had me down, I was good.-Show up the day of, and they dont have an appointment, and also dont perform any of the services listed... like AC, and General Maint. Utter garbage.
