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January 2024 by Evlin Chang
Slow service the wait is so longThe medicine I got quality is not good
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November 2023 by Melanie Jordan
Pharmacy crew here can be nicer than the CVS down the street. Like that there’s a charger outside to charge up my EV while I wait for my meds.
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November 2023 by Melanie Okita
Pharmacy crew here can be nicer than the CVS down the street. Like that there’s a charger outside to charge up my EV while I wait for my meds.
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October 2023 by Sharon M.
Waited an hour and a half for a kids vaccine appointment. Clearly understaffed but blamed the delay on "system" issues. While we waited, other patients also waited over an hour for their vaccinations.
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October 2023 by Christine F.
Took 40 minutes for four cars. Poor customer service. Long waits every time. Our own doctors don't recommend them as a preferred pharmacy in Tustin.
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September 2023 by Laura Z.
This place is literally the worst. Still waiting at nearly two hours for a flu shot. People have been in line nearly 1.5 hours for a prescription. Staff simply doesn't care.
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September 2023 by Patrick G.
Slow with prescriptions!!!! If you have multiple prescriptions to pick up plan on waiting for each one! If you doctor emails for faxes your prescription in don't plan on it being ready when you get there! You can be the only one in line and wait 10 minutes for them to even realize your are there. Then they'll gladly tell you 15 minutes and it will be ready. This will be the last time we use this pharmacy!
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September 2023 by Hiromi H.
This is my neighborhood pharmacy. I feel like they are always busy and perpetually understaffed. I feel like there are often people hanging around who appear to be displaced or unhoused - sometimes inside the store, sometimes outside. I think it is cheaper than CVS, which is why I continue to come here but I'm not sure.
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July 2023 by jerome p.
NOT 24 HRS. Worst Walgreens. I had to pick up emergency meds. My doctor submitted the prescription at 11pm, I'm sitting here in the parking lot at 2:40 am and come to the store front with a sign saying they aren't open and to go to the pharmacy drive thru. I drive to the drive thru and there's a sign that says "Closed, will return at 3:30". Like are you serious...? I don't anticipate a ton of people coming to get meds late into the night, you graveyard pharmacists can't stay open and serve those few people? I waited in the drive thru for 35 mins, pressing the call button, and nothing. If you're looking for a 24 hr pharmacy, DO NOT look here. They apparently need a 2 hr break from serving that 1 customer. Terrible.
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May 2023 by Natallia S.
Really disrespectful worker at pharmacy (on the picture). Started taking to me really rude, when I said that I waited for one hour with an appointment!!! Then another assistant give me application (what they should do one hour ago), and make me wait another half hour (btw, assistant in blue uniform was really sick with constantly blowing nose). Pharmacist who provides me vaccination was really nice gentlemen.
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April 2023 by Gladys Martinez Burke
Very helpful and will solve any prescription issue there is.
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April 2023 by Adam Tobin
Easily the worst pharmacy experience ever. They always take at least an hour to prepare any prescription sent, insurance information is never in the system, and multiple times they ask to wait several hours for the prescription only to tell us later they have ran out. Whoever is managing this location should be fired
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April 2023 by McMasters B.
I have read some reviews for this location and surprise to see such negative reviewsThe location is a good and drive thru is not a hassle.Easy access!Every time the I've come in for my prescriptions the pharmacists and staff are good.I had issues with CVS, with all the bad service they gave me and to others, that's really shocking.I decided to switch pharmacy and chose this Walgreens location .To start off their app is easy access and notifies you.Not only that but you get a call, and if there's issues they help you out.The pharmacy at times when busy I've gone they greet and thank you for your patience when your in line.Also when stepping in, you get greeted.Today I spoke with a lady that her name sounded like Cheryl, but not sure. She we were discussing about my insurance coverage, not being accepted at Walgreens.She suggested RX coupon which which I have.I called back and the same lady answered.I wished I would of taken her name. She took her time and checked if there's a better price for what I for prescribed.After knowing the amount I'd payed out pocket.I decided I'm still going to stay do to service.I let Cheryl know how it's a good feeling to know that you're being taken care of, providing great service is very rare.I thanked her for what she did today.I had to come here and give credit when it's deserved.Yes, the customers might be interesting to look at, and at times can be questionable.The feeling of being acknowledged and given great service, now in days you just don't get.Overall whether it's for pharmacy or location.I'm satisfied with the service I receive when I walk in or even do drive thru. Pharmacy and staff are great.Remember the pharmacist can't control what your insurance accepts, and subscriptions they receive and don't have, it's out of their control.You can partner up with your doctor, insurance or pharmacy of what locations accept or have what you need.But remember it's a 24 hour pharmacy, most likely be busy and will be on the go.Just be patient and see what can be done if there's an issue.Thanks again Cheryl for you assisting me with my subscriptions.
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January 2023 by Vision R.
I like the people that work here. Just not how they work. Lol. It's ok. Their pharmacy is sometimes disorganized. IMO. Waiting on a prescription takes forever and sometimes the ins and them don't get along. When I've gone outside of them I find out that I can get things a bit cheaper. And if I'm prescribed something and it's over the counter they won't fill it. Telling me to pay for it retail. Ehhh isn't this why I have insurance? The parking lot could use some help too. For being in the middle of Tustin it's not up to par with cleanliness.
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December 2022 by Brandon M.
Randomly closed at 10:30p on a Sunday for no apparent reason. When printing the sign, no one, not even a manager in sight spell checked the simple form for errors like simple street addresses like Chapman in our neighboring City of Orange. Joke? Maybe... But honestly not sure if we should be alarmed or worried if someone is tied up in the back. Weird stuff from our local drug store off Newport and Old Irvine. Maybe a sign the recession is actually here? You tell me.
