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October 2024 by Kerry B.
First the positive. The hospital was beautiful and very clean. The check in process was easy. I used the website to select the virtual waiting room and when it was close to my time to come in I received a text. There was no waiting and the staff was super friendly. Now the negative. My dog had an area that over a 24 hour period got itchy he licked all the hair away. I did not want to wait until an appointment opened up at my regular vet because this came on so fast. I wanted to make sure it wasn't a bite. We had Vet Dr. Kim help us. No smile, nothing friendly about him at all. Not even anything friendly towards the dog. I barely had any explanation of what he was looking at and why. I just watched him examan my dog. I have never encountered a vet that wasn't at least loving or friendly to the pet. It was very strange. He could be a great vet but he is not one I would recommend.
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October 2024 by Samantha M.
I have been here for 2 different urgent care needs for my sweet girl Stella. The location is great! It's amazingly clean and welcoming! Their check in and payment process is super easy and quick. The staff is top notch! The Vet was so patient with her and explaining everything to me. They were so good with handling her and her nervous energy. I had to get her leg wrapped for an injury. The Vet, Dr. Ahn came out to demo the wrap. One of the nurses sent me a video so I could also see it step by step. By the time we were leaving Stella was so comfortable with all the staff she was playing around with them while I was getting all her paperwork and meds. I cannot thank this team enough for how they treated Stella and I. Sometimes it's hard finding a Vet office that can be patient with Stella, she gets very nervous and jumpy at the vets office. You all are angels, I appreciate all of you so much. Highly, highly recommend this place when you need urgent care services!
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September 2024 by Eva M.
I went because my car was sick and they have a virtual sign up which is very non welcoming. There is no sense of rush the lady gave me a card to scan to log in on line. There is a lack of empathy they had 3 patients and she told me to wait and that I might not be seen to come back tomorrow. Very poor service I left and took my kitty to a vet that cared.
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September 2024 by Annabel L.
The staff was very friendly and efficient. And they went above and beyond the call of duty. My dog had a deep laceration on his neck that needed attention. It was Sunday, and all our go-to vets were closed. They saw us in pretty short order. The doc examined him and offered different treatment plans, and explained the pros and cons of each. The costs at this urgent care, of course, would be very high compared to the regular vet. For the procedure recommended by the vet--With all the bloodwork, anesthesia, meds, and the closure of the wound in two layers (sutures plus staples)--it would be well over $2000! They worked with me according to my budget. I basically just wanted the wound cleaned and the area clipped , with plans to see our vet the next day for sutures. But they went the extra mile, actually closing the wound with staples at no extra charge. Maybe that last step was easy, once their excellent team had him restrained and the area cleaned and clipped...but it was very nice to hear they had done this extra work for us.
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September 2024 by Denise S.
We were referred to VCA internal medicine from our Vet to help our dog who had been suffering from chronic GI distress. Dr. McDooling performed the diagnostics which included an endoscopy. Dr McDooling and the VCA staff were amazing throughout the entire process. The underlying cause was discovered and now our dog is on an effective treatment plan. The office is very professional with impeccable follow up. Our dog is now free of flare ups and has a new lease on life. I highly recommend VCA!
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September 2024 by Ellen A.
My 15.5 year old 4 pound Yorkie took a rapid decline from her kidney disease on Sept 24, 2024. By the time I realized her certain death was near, my usual vet was unavailable to provide the final visit. A call to VCA Tustin Urgent Animal Clinic brought my awful fears to an end. They were available to take my Macchie peacefully over the Rainbow Bridge. The entire staff was so professional, kind, thoughtful and sensitive to my devastating pain. The final minutes were beautiful and peaceful. I was able to stay and pet her and talk to her and cry as long as I needed. I left with a broken heart but so grateful for this positive experience. I felt the fees were very reasonable. Several days later, sooner than promised, I was notified that I could go back for her ashes. All the staff greeted me with hugs and a card and gave me so much comfort. Everything they promised was done and with genuine kindness. Thank you for turning my terrifying fears into a memorable blessing. Dawn Funkhouser
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September 2024 by Carrie S.
I called the number for VCA on a Saturday, and right from the beginning I was treated with care and concern. My dog Daisy was put in the virtual waiting room, within 10 minutes they were ready to see her. The entire team was amazing .. patient and kind. The doctor was so sweet with my dog..he really seemed to care. Daisy was infested with fleas and her own vet couldn't see her until the next week. The doctor at VCA gave her medicine plus noticed a bacterial infection on her belly. We left there with solutions but didn't feel pressured to have multiple tests done or purchase multiple products... just strictly necessary medications to make Daisy feel more comfortable. Everyone was patient and kind.I only wish the doctor had his own private practice so we could switch to him. If you live in the area and need urgent care for your pet go here!
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September 2024 by Sally Y.
I found VCA on the Internet. I was searching for an urgent care vet that could see my dog today. I called and had a very nice young lady. Help me to get on their waitlist for an appointment within a half an hour. They asked all the appropriate questions about what was wrong and talked to the vet before having me come down. To make sure I didn't need to take him into the ER. I was very, very impressed about how nice and professional and caring the staff was. They took him into a room right away and checked him and the vet came in and explained everything very thoroughly and we ran bloodwork to see if anything showed up. Long story short bloodwork came back OK but obviously something happened that I did not see. Some type of trauma to his nose area. So they sent me home with pain medicine and steroids and an assurance that he seemed to be OK but just to watch him. All in all, it was a great experience, and I felt very comforted by the ladies that they would take good care of him. I highly recommend VCA as an urgent care alternative to the ER.
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August 2024 by Carolyn T.
my visit went well. It was just when I needed a call back. I never received it. had to take my dog to another vet and get antibiotics steroids.
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July 2024 by Kelly L.
The staff was professional and helpful when I was stressed about my dog who had been committing for many hours. They solved the problem, and I was super thankful. I do not feel they were fiscally conservative when recommending what to do. I had to scale back against what was recommended, and I still felt the cost was very high. I'm sure most people would appreciate a more conservative approach as emergency pet treatments are extremely costly but sometimes unavoidable. Thankful they were there to help though and would recommend if in a pinch!
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July 2024 by Elsa T.
My fur baby was having abdominal issues, I was so glad VCA was able to get us in right away... the virtual waiting room was so convenient since I was at work and the new patient process was super easy. The whole staff and provider were so accommodating and understanding. Once again thank you for your care and follow up's.. Posty and I truly appreciate it!
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June 2024 by Cheryl C.
I was referred to Urgent Care for my dog, Dougie. It was an amazing experience. I registered right away and was told to come over immediately. From the moment we walked in, the Assistant at the front counter was so kind to us. We were so impressed at the surroundings. Everything was very clean and inviting. We were called back to a room almost immediately and were met by Yasmeen, the assistant to Dr. Ahn. Both were very kind in listening and treating our Dougie. We felt Dr. Ahn was very kind and knowledgeable about our dogs condition. We made decisions that were tough but we were met with such compassion from the staff. I will never forget their loving care and kind treatment. I would highly recommend them if you need a wonderful medical office to take your pet, I will always remember their kindness.
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June 2024 by FB B.
Dr Ankone is one of those special people you rarely meet, especially at a VCA. She is attentive, incredibly smart and knowledgeable, kind, gentle and understanding. We have had so many poor experiences with vets i arrived there today with my Frenchie in an emergency (even threw up in the car and when i got there with fear!) and within 5 minutes of talking to Dr Ankone i felt so much relief to speak with a vet that genuinely cares and that came up with a plan for my dog that made sense for his wellbeing. I am so sad i didn't meet her earlier, i could have saved my dog from many painful unnecessary procedures and myself tens of thousands of dollars of vets bills. I know most people don't understand how illness occurs in animals because they can't talk- but the signs are there and you need to be attentive to their primal needs as ANIMALS, their food intake is 101 and the root cause of most of their issues aside from the obvious genetic component. Finding a vet that practices and understands this is almost unheard of. Not to mention her assistant Brittany was so kind and calm in helping me to keep calm, took all the necessary notes down and was a pleasure to be in the room with especially because i was so terrified of my dog being hurt further from past bad experiences. Thank you to both of you.
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June 2024 by Don R.
Our dog is suffering. Can't get up. Going al over himself. He weighs 185. 6 of us got him in the car and took him in. The evaluation was take him to rehab. There is no way to get him to rehab in this condition. They prescribed 2 medication's one of which can't be filled without a special rx which they can't do. They won't call the pharmacy directly and said the pharmacy can't call them. The 2nd medication isn't helping. My wife slept outside with him because we couldn't get him in. The doctor has no grip on the reality of his condition. Find another vet
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June 2024 by Scarlett S.
This was such a great urgent care! It's so clean, the staff are all so nice, the provider we saw was amazing, and our cat is all healed up! I will definitely be coming here if I ever need anything, we appreciate you all so much!!
