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March 2024 by Richard Ward
If you love vans that's all that matters this is the place to get them
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October 2023 by Riley O.
Very sweet and helpful staff. Always been a good experience at this location. I've never actually been to a vans store that didn't have good service or a friendly helpful staff.
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August 2023 by Van D.
This location of Vans is in the Tustin Marketplace area. Compared to other locations, it is easier to access since the storefront has direct access from the parking lot, unlike other Vans where you may need to navigate through the mall or shopping area. It's convenient if you wanted to make a quick run in and out. I came here because I was looking for comfortable walking shoes for an upcoming trip. Living in Orange County, my primary footwear of choice are my Rainbow flip flops, but those won't be appropriate for where I plan on going. Jessie H helped me in the shoe section. She was super informative and helpful. Since I was planning on doing a lot of walking, she recommended their ComfyCush shoe line where it has a lightweight feel for walking and a soft cushion padding. Due to the padding and things, if you try on this shoe, get a half size larger than usual. I tried on the Old Skool ComfyCush ($75) in the Black. I also asked to try on the Grey Authentics ($55), cause my boyfriend has the same pair in men's size. I really appreciated that Jessie strung the laces for me super quick and nicely. I tried a style on each feet and took a few circles around the store. The authentics are so cute and I would love to match with my boyfriend but for the purpose of walking long distances and being comfortable, I had to go with the comfycush. I can always come back to get the authentics another day. Honestly, I probably will get them on a subsequent visit. In addition to the friendly service from Jessie H, the other sales associates at the store were also friendly and engaging. They were very helpful and fun to chat with while I was trying to narrow down my decision. I appreciated their above and beyond service and I was more than happy to do the store survey for them. I will definitely come back to this location for future shoe purchases and other Vans products.
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June 2023 by Daniel Ma
Yesterday I was new customer . Girl was work was nice . With tag 50/ off . I about buy shoe . Cashier say no 50/ off . She read wrong . She was nice and her voice high pit . I can’t stand her . Cashier was not nice . He not happy . He should show us respect . My mom there was mad them. I won’t go again. If they change attitudes . Maybe . I was new customer that store . Cashier what he did . He should show us respect . Girl was nice . But cashier was not nice . And cashier was rude. Again I won’t go again . If they change attitudes . Maybe ,
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April 2023 by Roberto A.
Had a great experience in the store was helped by Rasheed and we had a great conversation, he helped me look for everything I needed, Vans is top tier!?
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March 2023 by Rich M
Very easy to return online Vans orders here....the only bummer is that they nearly never have online available items in stock. Had to order 3 pairs online, try them on and then return the 2 that didn't work out.
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March 2023 by Ignacio Alvarado
Nice and big variety of shoes, love this location but what my family and I love the most is the wonderful customer service that this girl gives us, she very very friendly and helpful we don't know her name but she is a super star, I wish I can have someone like her to work for my company.
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February 2023 by Kimberly F.
Alexia went above and beyond to make my visit a successful one. I know in her eyes she was probably just "doing her job". But with so much subpar customer service at so many places these days, her helpfulness was much appreciated.
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September 2022 by Justin H.
Franchesca is always helpful and welcoming, They have good deals, awesome place to shop
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August 2022 by Angela R.
Went to this Vans store today to pick up some shoes for my son who is starting preschool. We were so excited and the staff matched our energy. ELIJAH was amazing! He was such a kind young man. He helped measure my sons feet and was extremely patient with a wild toddler trying to grab everything. He told us about a deal where my son ended up with a free t-shirt. And when my son wanted a beanie, in the middle of summer, I not once felt judged. Thank you Vans staff for being so kind!
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August 2022 by Albert
Good service, and they were busy!
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August 2022 by Melissa V.
This store is kinda smaller than the others but they do have different styles of Vans. We come here for not only shoes but clothing or sunglasses. Everyone is very friendly & customer service is great!
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July 2022 by Mike Expo
Vans is the best. Are you wearing Vans while you read this? If not, you should rectify that situation immediately by visiting the Vans store. Buy shoes. Buy pants. Buy socks. Buy it allllllllll
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June 2022 by jay Bharadwaj
Surprised that they allow two different sized shoes (one size for right and one for left) to buy, but is final. Gre was very good.
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May 2022 by Sveta N-Kim
We loved it - super friendly and happy staff, very helpful. We got assistance with figuring out my daughter's size, and they we really polite and cheery, and we definitely got our shoes and a bunch of other things. Walked away very happy!