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November 2023 by Karin K.
We purchased our first ever SUV this weekend. Prior to buying, we called around to a few dealers to see if we could pre-negotiate a price. Tustin Lexus ended up having the best deal for a top of the line GX. Plus, we received a fair offer on our trade-in. The entire car buying process was super quick and easy at Tustin Lexus. Thank you, Daniel and Ryan!
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November 2023 by Jonathan L.
Great experience buying at this dealership. Competitive prices and no hidden fees. Keith Imoto was very helpful throughout the entire process. Would recommend him to anybody looking to purchase a Lexus.
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November 2023 by Phuanh T.
Hello everyone,if you're looking to buy a new or use Lexus I recommend just come to Tustin of Lexus.and just asking for sale man name Keith imoto.best salesman,he can give you a best price..!Thanks you so much,Keith imoto
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November 2023 by Suzy H.
Great business my car dealership representative Keith Imoto was amazing very informative showed genuine care for my interest and answered all my questions. Highly recommend him as your to go to guy!! Purchased a 2024 Lexus UX250h!!! I love it!!! Thanks again Keith Imoto!!
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October 2023 by Theo F.
Came for a yearly service and the cost was 2x what I was used to paying at Lexus in Serramonte. I had an issue with the TPMS which couldn't report data properly. The service center quoted me $1000 to replace all 4 TPMS saying "the batteries must be bad".Instead I went to a tire shop... who notified me that there was a nail in my tire. They performed a pro-bono repair and now the TPMS work absolutely fine. Save your money and stay away.
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September 2023 by Amy Friedman
Brando and the service team are pleasant and helpful every time I bring my car in for service. They’re great at communicating my choices and get the job done fast. It’s also a plus to get a new Lexus loaner to drive while my car is being worked on.
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September 2023 by Abha18
We worked with Salesperson Scott to purchase our RX 350 and he was incredible! This was the easiest and most pleasant buying experience we have ever had. He was professional, knowledgeable and gave us our space to make our decision. He was not pushy, which we hate and there when we needed him. It was a wonderful car buying experience and you will not be disappointed.
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September 2023 by Keith L
Just purchased UX250 at Tustin Lexus, and I had the best experience purchasing a car there! Alex K. was very patient and thorough in walking through my different options as well as the functionality of the model I was interested in. David S. was also very helpful and supportive at getting my financing approved. All the procedures were explained to me in detail. I'd recommend this dealership (and especially Alex) to anyone! I'd also want to extend my appreciation for all of Alex's and David's help!
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September 2023 by Annie Lozada
I bought my car in here because I had a warning light on temporarily. I have a 2015 RX 450h. The service guy took my car to have it checked out and about 1.5 hrs later told me that I needed my transmission replaced & there was metal in my transmission fluid. He quoted me an extraordinary amount and told me that I could get a free rental car. I told him I would think about it. He then asked me who I needed to talk to to make the decision and I told him my conscience because I wasn’t going to spend that type of money on an 8 year old car. I then took my car to a transmission shop and had my transmission drained and serviced and there was nothing wrong with my car. Watch out for the service department and get 2nd opinions.
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August 2023 by Kim Phan
Yarin helped us with the car purchase for our 16 yr old son, his very first car. . Overall, we had a great experience. The Tustin Lexus team is courteous and professional. We would not hesitate in coming back. Thank you.
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August 2023 by Donna Andersen
They are very organized, had my loaner car ready for me. I am very impressed with Tustin Lexus and my Service Consultant, Brandon Alegre. Brandon does all tasks in a timely manner and keeps me informed as to what my car needs and the costs.
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August 2023 by Barry G.
Avoid them - dishonest!8/22/2023: Addendum #2 to the original review below: I spoke to Lexus Corporate again. To their surprise, per the national Lexus computer, there has been no service ever done on my car, which is obviously false. This could theoretically impact my new car purchase warranty!! Corporate then opened up a 2nd case file against this dealership since they are apparently required by Lexus to record all service and maintenance appointments. So, I assume the dealership either never recorded the service or deleted my electronic file! Good thing I kept the hard copy as proof. 8/22/2023 Addendum #1 to the original review below: I guess my negative review finally got the attention of Tustin Lexus:As of this morning, I noted that someone named "Tony" (presumably the dealership GM) left a canned response below my review falsely claiming that he has been "attempting to call me", which is patently untrue. As of this moment, no one from this dealership has reached out to me by phone, text, nor email. I believe this posted response is simply a tactic to make it appear to Yelp readers that the dealership has unsuccessfully attempted to communicate with me to discuss my situation. Again, no one has reached out so far. It would of course be great if they do decide to call me. And, if they do, such a call hopefully would be with an offer to honor their original agreement to repair the dent in my car, and not simply argue with me and hold firm to their story. BUT, I'm not holding my breath. Original review: 8/21/2023:I didn't buy my Lexus vehicle here, so I cannot speak to what it is like to purchase a car here. I bought it from Lexus Longo (in El Monte) which is a great dealership, but I am writing this review about the Tustin Lexus Service department which is part of this dealership. I do NOT recommend this service department. I believe they are dishonest. Here is my poor experience: I brought my pristine condition, 2022 Lexus in for its first service. I don't do much driving and it had only around 5000 miles. In broad daylight, the service department representative inspected the vehicle and noted on the "pre-service inspection" paperwork that there was zero damage on the vehicle meaning, no dings, scratches, dents, etc. Later, when I came to pick up the vehicle, I immediately noticed a ding at the bottom of the driver-side door, which wasn't there before. I immediately told the service department representative and he verbally admitted on the spot, that the ding was NOT there when I brought in the car and he inspected it a couple of hours prior. He then noted the NEW damage on his paperwork at my request, but when I got home I realized he never gave me a copy, the omission of which may have been intentional. He then said Tustin Lexus would send the car to the Newport Lexus body shop and repair the damage at their expense and that I should take the car home and call them back to arrange an appointment to bring it back in for repair. I left and two minutes later the service department representative called my cell and requested that I return to view a "video". I returned and he showed me a grainy video which he purported claimed that the small ding was there when I brought in the car. The driver of this vehicle was NOT visible in this video and it was not clear to me that you could see the ding in the video. I told the representative that I didn't believe the damage as pre-existing, and that either someone there changed the timestamp or had someone else drive the car around after the damage was done to avoid any responsibility. He then refused to accept any responsibility for damaging my car and then, from my position, mispresented who caused the damage, claiming it was pre-existing - even though the paperwork and his own verbal admission indicated the opposite. I later showed the ding to a 30-year body shop expert who told me it was most likely caused by when the service department carelessly opened the door while on their lift. He said that he had seen the
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July 2023 by Ling Huang
Excellent and efficient purchase experience. Highly recommended my sales rep - Tim Huang. We got our price finalized over email and he picked me up from my place to dealership to take care of the paper work. I am in and out of the car dealership in less than 1 hour. Very impressed and very happy experience with Tustin Lexus !
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July 2023 by Sherry Radmore
My rep was great. He told me the approximate time it would be ready and texted when it was done. He was professional and the service was great. I appreciated the nice coffee options and cold water. I will be a client forever!
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July 2023 by Aos Z
Had service at Tustin Lexus for warranty repair. Rick Massucci is excellent. He follows up and answers any questions to the best of his ability. He takes my worries into consideration and ensured that my vehicle was properly repaired.
