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September 2024 by Saman Zarei
I got a really good customer service from Nick. He helped me a lot and sold me a really good car. He is nice and helps you a lot.
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September 2024 by Alyssa Tinawin
Steve Rivera was super helpful! He was communicative and responsive during the whole time my car was being serviced. Would recommend having him as a service advisor!
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September 2024 by Dennis Shen
The sales manager is a joke. He'll throw you bunch of made up fees and markups as possible. We left as soon as we saw those fake fees, not worth your time.
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September 2024 by Steve Lee
Very friendly communication & accurate information for maintenance
Especially a Service advisor for me is very kind and professional
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September 2024 by Melissa Lee
I came in to get my tires fixed and steve was
Helpful ! I recommend him thank you!
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September 2024 by Dave M
I purchased a new LS 500 fsport (it had 500+miles on ) vehicle from Tustin Lexus. The car is amazing but it did have a cosmetic issues that was addressed at the time of purchase. The issue was a small chip that I noticed and it was repaired prior to payment in full.
The second issue, I have made multiple attempts to have this issue resolved to no avail.
The photos are attached of the blemishe that I recently found when opening the door for my wife. The issue was found a few weeks ago. The car only had about 1500 or so miles when I called about having it addressed.
It's pretty much hidden from view when I'm driving the car.
I'm not sure if it was missed or if the vehicle was ever inspected. I did pay for the ceramic inside and out product. Resistall 360.
I never thought to inspect the interior of what I thought was a NEW car.
I consider this a new car issue and not a warranty issue.
It truly feels like I was sold an "as is car" as a new car the attached photos show both the interior and exterior issues.
Update* an email was sent 8/7/24 and 8/9/24
Still no response a month later
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September 2024 by Karen Smith
I have been doing business with Tustin Lexus for decades. I have never experienced anything less than absolute excellence no matter which employees I interacted with. The people are always positive, knowledgeable, and willing to “go the extra mile!!!” I sincerely appreciate their positive, “can do” attitudes, too!!!!
Sincerely, Karen Smith
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September 2024 by Amber Shaw
I am still waiting for a reply to my text & email. The 2nd key supplied does not work, which they were aware of, but no-one has called to sort it as promised. The day after i purchased the vehicle, the car wouldnt start so i called AAA. His test showed the battery was no good (bad cell) so i had to purchased another one
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September 2024 by OC Vegas Property
Nick was great. Very professional and easy to deal with.
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September 2024 by Austin Ly
Tustin Lexus offers an outstanding car-buying experience with a professional team and a welcoming atmosphere. Chad was a great help in the process and was able to help me get the car i wanted at a good rate.
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September 2024 by Donald Anderson
Very respectful and thorough. Service was much appreciated…
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September 2024 by Teresa Gossman
I bring my car here for service and never disappoint, The staff, especially Rick was very nice, helpful and knowledgeable about cars. I'll be back again for service for sure.
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September 2024 by Monica Gutierrez
Gorge made the service for my Lexus seamless. From making the appointment to the work that was needed it was easy and all explained. Thanks for a great service experience Gorge and Lexus.
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September 2024 by Nikki Marusic
Best car buying experience @ Tustin Lexus!! Thank you Mr. Alex Kim for going above and beyond to get me into the exact car I wanted. Thank you to the manager Mr.Collins for closing the deal - you were great to work with. Working with the finance guy was even a breeze and very pleasant. 5 star top notch customer service all the way around!! I am definitely gonna recommend Tustin Lexus to everyone I know!! Super happy customer!!
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September 2024 by Mylee Bisco (My)
EVERYONE WAS FRIENDLY AND HELPFUL
