Tustin Lexus is highly praised for its excellent customer service and professional staff. Customers appreciate the friendly and helpful approach of staff members, especially those like Derek, who thoroughly explain services and ensure work is completed promptly. The dealership offers convenient amenities such as loaner cars, which staff facilitate efficiently when repairs take longer. Buyers have had a smooth and positive experience purchasing new vehicles, with staff like Alex and Chase going above and beyond to find the right car and making the process quick and easy, even for those with limited mobility. The dealership is known for its outstanding trade-in deals and attention to customer needs, often exceeding expectations. Service visits are efficient and transparent; customers receive updates, such as videos of their vehicle’s underside, and appreciate quick turnaround times—sometimes even less than quoted. The staff, including Tatiana and Greg, are recognized for their patience, professionalism, and willingness to work with customers to get the best prices and complete paperwork smoothly. Overall, Tustin Lexus consistently provides a friendly, professional, and customer-focused experience, making it a preferred choice for both car purchases and service needs.
Great service for a first timer. Nice waiting area with coffee , water and massage chairs
December 2025
Derek Kincebach at Tustin Lexus provided exceptional customer service and was very friendly throughout my visit. He thoroughly explained the services needed, and I appreciate his promptness in completing the work on time. I will definitely come back for my next visit. Thank you, Derek!
December 2025
James was great. Very thorough and helpful Highly recommended
