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July 2024 by Beth Spencer
Thank you thank you thank you! My SUV decided to kiss an elusive pole at a gas station in Newport Beach. I was in tears! I called Tustin Body Works on a FRIDAY at noon and was told "come on over, we will take care of you" and they DID! The estimate, the time taken, and the quality of work were all above expectation, and I was kept in the loop the entire time while my door was being ordered and delivered. Thank you so much for saving me from a very embarrassing mistake!
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April 2024 by Brian Doner
Always satisfied with their quality work, service and guaranty!
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March 2024 by Steven L.
Sandro is the best adviser. Very professional and accommodating. Repair came in lower then estimate. Amazing A++
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January 2024 by José Martínez
Very good attention from your staff
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December 2023 by Gabrielle F.
I worked with Sandro and his team for the repair/body work of my car. He was very knowledgeable and thorough in explaining the process. Everyone was friendly but most important ... the car came out brand new. The attention to detail, the cleanliness and overall bodywork was amazing. It looks like when I drove it off the lot. I was very happy with the entire time and their handling of my car. I highly recommend them - they were again, fast/efficient and kept me in the loop of the process. The pricing was reasonable and they provided quality work. I highly recommend this team!
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November 2023 by Neil B.
Aaron is amazing he took such good care of my car very personal and informative no bs. The tech had done a great job. Definitely will recommend this business to anyone that needs body work done. Thanks again good people!!
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October 2023 by Tuyen Vo (Sunshine)
After they fixed my car, it has a bad smell like dog food, fish sauce and they are not responsible for clean my car.Service: Steering & suspension repair
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July 2023 by William M.
I was recently a victim on a DUI hit & run. This shop was part of the insurance companies "approved" shops. As an approved shop, they guarantee the workman ship (I'm sure most shops do that anyways). The reviews on Yelp weren't that great, but the shop not too far from my job. I called them and scheduled an appointment for the estimate. When I arrived, the gentleman that greeted me was super nice and friendly. He introduced me an adjuster who would do the estimate. The adjuster wasn't as friendly and energetic as the first guy. He took several pictures and measurements of all the damage. The estimate was based off of the 2022 model as their system did not have the 2023 yet (its already July) They said I can leave it and they can start working on it that day. I called my insurance company to see if they were ok with me to get started on it (they were) and made arrangements for the rental car. I told the employee at the front desk that I would leave it that day for them to start working on it. My insurance company made arrangements with Hertz - the employee at the desk said that they normally call Enterprise as Hertz dont answer the phones. Well, today they did pick up and would be on the way to pick me up. During the repair process, I received 1 update from the repair shop (to let me know the estimate went up once they started working on the vehicle and saw the additional damages). Ok, no problem, I'm only paying my deductible. My insurance called me a couple weeks later to let me know that the car is estimated to be repaired on such date. The next business day, I called the shop to see if they can give me an approximate date so that I can request the day off to get this all taken care of. The adjuster and I went in circles about when I can pick it up - it was more complicated that it had to be. Long story short, I arranged to pick it up the next business day. When I arrived, the car was sitting up front - all dusty and dirty. I walked in and the receptionist was out that day, so they had to run the paperwork and payment themselves. The friendly guy that I met the first day helped me with payment. After that was all taken care of, the adjuster showed up and walked me out to the car to show me it was repaired. Told me to wait about a month before I applied any chemicals or did anything to the paint. I asked if it would be ok to apply my HOV decal. I wasn't given any details on what was replaced or repaired. If OEM parts were used. I've dealt with 1 other body shop (you can see it in my other reviews) and I was provided with updates frequently and on the day of the pick up, I was provided with details (yes, I know its all in the paperwork too). My car was returned to me cleaned and spotless (as it should be). This was just an Ok experience.
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May 2023 by Daniel B.
Friendly, fast, excellent, service. I truly believe that Tustin Body Works really surprised me when more and thorough, detail work was done without me mentioning what I was thinking. Recommending Tustin Body Works is very easy and safe for me to say.
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May 2023 by Marn R.
The people at the front desk and adjusters are so nice and awesome. But the mechanic is not an honest at all. He acts nice but very condescending. When it comes down to it, Aaron will do the most minimal work. I have brought my car here so many times for cosmetic damage never had any issues! I just took my car in for a service and they found so much more damage caused by the accident that this new mechanic missed! Please get the mechanic Collin back. He was an honest dude your quality of work here has gone down since you got this new mechanic. He did not check the car at all!!! Not coming back again!
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May 2023 by Alyssa A.
I appreciate their friendly service. My car is safe and they were thorough with the discussion of what they will be doing and estimated completion time. I would recommend them ! Grateful.
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May 2023 by Heera Kang
Great service all around and reasonable, honest pricing. Thank you!Service: Body & Trim
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April 2023 by alexlam24
My Acura dealer recommended this as their preferred shop and they did the work in record time with amazing quality
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January 2023 by Joe S.
Good job to Koby Citizen and his team at Tustin Body Works. I was very satisfied with the outcome. Thank you!
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January 2023 by PAUL M
Went there because Mercury insurance said that they where one of there preferred body shops. When I got my car back bumper which they replaced had a nick in it my license plate frame was missing and my car smelled inside.Service: Body & Trim
