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November 2023 by Cindy B.
BEST CAR BUYING EXPERIENCE EVER!!! Needed to buy a new car due to my previous one being totaled. I've never owned a Hyundai but for some reason wanted to check them out. Went shopping before we had the insurance money and Wayne took us for a test drive. He knew we weren't ready to buy just yet, but still gave us the red carpet treatment answering all our questions and giving us all kinds of information.A month later we were ready to buy so I gave Wayne a call but got his vm. Left him a message and then got a phone call from Rick Majors letting me know that Wayne had moved on but had passed my message on to him. And boy am I glad he did! Rick was a pleasure to work with. He is a no nonsense salesman who is honest and keeps his word! We first spent 30 mins on the phone making sure he knew what I wanted. He then let me know that his dealership didn't have the exact car I wanted but he would work on a trade with another dealership. He was able to get the car the next day and had me start some of the paperwork online.Once we arrived at the dealership we were in & out within 90 mins and that was only because he was also dealing with two other customers at the same time going back & forth between us. Once he finished gathering some additional information from us, the financing paperwork was ready in under 20 mins. I must say I was very skeptical because everything was so easy!! I kept thinking there was going to be a "gotcha" at some point. But nope, the numbers were exactly what Rick and I had agreed on over the phone, actually a few dollars LOWER when Sheryl in financing took over. None of the typical going back & forth with the sales manager. I honestly couldn't believe it. If I ever need to buy another car, Tustin Hyundai will be the first place I look!
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November 2023 by Alina V.
5 Stars!! Ivan Ventura is welcoming, informative and made the processing of buying a vehicle so easy and fast. I recommend Ivan and Tustin Hyundai to anyone looking to purchase a new vehicle.
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November 2023 by Lori Braun
Excellent service! Knowledgeable and friendly sales and finance dept. We were treated so well and will definitely be back for other vehicle purchases. Amazing experience, thank you Ryan and Faizon!
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November 2023 by Pau-Pau Martin
Amazing service from Tarek A. He's so polite and knowledgeable . He answered all my questions and helped us with everything we needed! Amazing job, thank you again, Tarek, for everything.
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November 2023 by Susan C.
I came here for the first time last week because of an EMERGENCY situation. My car started to overheat on the freeway and needed to get towed off the road. This was Tuesday evening. On Wednesday I had called and my now service advisor ELSA answered the phone. She was not only professional, but so kind in letting me come in. I did not have an appointment but she knew how urgent it was. Took my car and they said they would look into it. For a day or so, they weren't able to figure out what was going on, but it turned out to be that I needed to replace my power relay and sadly the part I needed was on back order...meaning my car had to be at the dealers until the part came. ELSA did her utmost best to keep me updated as tracking updated, and always called to keep me on the loop. She not only went above and beyond (to a new customer + a customer who didn't have an appointment) but was outstanding in making sure that my car not only got the parts it needed, but double checking to make sure the right people took care of my car. Even letting the techs and the manager drive it over & over to make sure everything was in working condition (obviously with my consent). I picked my car up today, and am so thankful because everything is working PERFECTLY and I no longer have to worry about it. ELSA and the Tustin team did an AMAZING job and now they have gained a new customer! I will FOR SURE be taking my car back here for any of my car needs! Thank you so much Tustin Hyundai!
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October 2023 by Lawrence Mar
My go-to service advisor is here. They will find out everything wrong with the car. But will only fix what you want.
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October 2023 by Jesse L.
Rick Majors was super easy to deal with. I let him know I was dealing with a 3rd party program that would assist me in purchasing the vehicle. He said it was no problem, this was on a Wednesday. I showed up Monday to purchase the vehicle and was in and out in no time. No surprise fees or charges. We agreed on a cost and that was it. I also let him know I would come in with my own financing and even though his rates were better he never pushed the financing on me. I told him to give me a year and I'll be back for the Santa Fe Plug-In. Thanks again Rick. Also big shout out to Javier for cleaning the Tucson so well thats what teamwork is all about.
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October 2023 by Cindy M.
3 years ago I leased my vehicle from Tustin Hyunda. Ivan Ventura was my salesman then. My lease was up so I returned to Tustin Hyundai last week and requested Ivan again. Ivan is such a pleasure to work with. He's patient and fully committed to the customers wants and needs. He showed me several vehicles and ended up finding me the color I wanted at another dealership and had it delivered to Tustin Hyundai. His customer service is impeccable and I will definitely be coming back to Tustin Hyundai for my next vehicle and will refer anyone looking to buy a new car to check them out.
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October 2023 by Marcas E.
So I bought a new 2023 Hyundai Tucson Hybrid from a different dealer and this was my first service but I did not want to go back where I bought it since it was far. My son recommended Tustin Hyundai since he had a good experience with Junior Ventura. Had an appointment for 7:30am Junior got me check in and he was very kind and polite. He explained everything in detail and got me in and out at the time I was told. I'm glad I went here to get my new Tucson serviced and I definitely will come back for future service with Junior. Thank you for making ot easy.
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October 2023 by David W.
Ivan helped me get a great deal on an new Ioniq 6, but the best part was how fast he got me through the purchase process. Every car I've bought has taken at least 2 hrs to get through the purchase and finance process, even when I've provided all my information in advance. With Ivan, I was in and out with my new car in under an hour!! Great deal, great service.
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September 2023 by Maria Vargas (MARIAMARIA)
Tuan Do and Jaime . The Agents I have met in my. They have the BEST OF THE BEST SERVICE. very knowledgeable, and have given EXTRA MILES OF SERVICE...far more than ever expected. I highly recommend them BEST of BEST
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September 2023 by Maria Vargas
Tuan Do and Jaime . The Agents I have met in my. They have the BEST OF THE BEST SERVICE. very knowledgeable, and have given EXTRA MILES OF SERVICE...far more than ever expected. I highly recommend them BEST of BEST
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August 2023 by Nan Pham
It was an excellent service, Kyle was so helpful and had my car finished services in the timely manner as told.
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August 2023 by Roland G.
IvanThank you so much for your time and professionalism. You made the process so smooth and stress free. We really appreciate you and your dealership. You made the experience so worth the drive and time we spent with you. Thank you for sharing notes about you and your family. This is what car buying should be about and done. Because of you we will be a customer for life . As for the palisade... it is awesome. We are loving it and although there are so many features the quick start this is amazingly easy to read and learn from. We love this car. We have no questions yet but will reach out if we need professional help. Thank you again for being so helpful, professional and open with us.The Garza's
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July 2023 by Marty Needleman
Great service advisors. Good at explaining what needs to be done with the car. The vehicle is done on time. Miss having the car washed after service
