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April 2024 by Mike S.
Cameron with the Jewelry Exchange was extremely helpful and knowledgeable in helping me get my order placed; but also patient with me in the overall design, finding the right center stone, and being helpful in suggesting the sequence of the alternating sapphires I wanted in the ring's twists! I know my girlfriend (to be fiancée May 15, 2024) will be so pleased with the ring and its design! Again, very special thanks to Cameron and also for me assuring me I will have to ring on time! Mike Snow
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March 2024 by Shawn B.
I brought my wedding set in to be re-dipped and cleaned. They told me the wedding band needed some work on the prongs. They quoted the price and told me it could change depending on what happens once they begin the work. I only considered that the price would go up and figured it will be what it will be. When I went to pick it up, the cashier told me I had been mis-quoted and it was actually $100 LESS. I nearly fell over. What a great experience. My rings look brand new, and even better, my faith in humanity has been restored. Thanks so very much Jewelry Exchange!
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March 2024 by Sharon H.
We have been purchasing our jewelry from Tustin Jewelry Exchange3 for over 30 years. Recently we brought our son in to purchase an engagement ring. I was just in there again today and Marie helped us. It was a small purchase and she gave me the same time and attention as if it was a huge dollar sale. She really went above and beyond and I appreciate all her help. From now on I will be asking for her to help me!
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March 2024 by S G.
Dishonest! Give your business to an establishment that actually cares about its customer base. Went there looking for a pendant. They suggested lab-grown diamonds because they were "MUCH CHEAPER." Found a REAL-DIAMOND pendant of FEWER KARATS than than the lab-grown-diamond pendant. Turned out that "MUCH CHEAPER" lab-grown pendant was only $35 dollars cheaper. We brought it to their attention, but they would not budge on the price AT ALL. We WERE regular customers. NO MORE. Losing a few bucks on commission is obviously more important to them than continued return business. Short-sighted and dishonest business practices.
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January 2024 by Butterfly B.
I just wanted to thank Harry at Jewelry Exchange for the best customer service helping me buy a new diamond. He is truly professional and I highly recommend the Jewelry Exchange for your diamond and jewelry desires. They all are truly outstanding and I will be back again for something special soon. Thanks again . One happy customer
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January 2024 by Dawn C.
I had Mike Payassian. He was helpful, patient and knowledgeable about getting me into the right diamond earrings I wanted. He held on to the earrings until I could make up my mind because he understood that this was a major purchase for me. I came back the next day and purchased my 2 carat diamond studs. They are gorgeous and fit me to a tee. Thank you Mike
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December 2023 by Ambrish P.
BAIT AND SWITCH . That is how I feel about Tustin jewellery exchange, a total rip-off and lie. They advertise they have these great jewelry items for sale, and when you get there, they don't have them. Even though I pointed out to the salesman look, it's on your website now that you have it. "I know we sell out of that stuff" was the reply and disgusted with Tustin jewellery and would not recommend them to anybody. I was in your store showing you them live on the Internet that you have them.
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December 2023 by Jaime M.
Thanks Victor for making our shopping experience grand! Great suggestions, great knowledge! Will definitely ask for your assistance next year 2024!
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December 2023 by Kimi A.
I was very happy about the customer service we received from our salesperson. He found exactly what I wanted. They are very nice and provide you with options. They offer Affirm, which requires a down payment, but it's easier to qualify for. They cut the diamonds on site, which makes the prices cheaper to the buyer and high quality. He even showed me the difference between 2 different diamonds. It was not a long wait. I highly recommend this jewelry store compared to Zales, Helzberg's, or Kay. There are others too. Read their reviews and prices and then look at the Jewelry Exchange. They have a great selection, and their website does not do them justice. They sized it and everything. I got 3 1/2 total carats for $2,878, and we made a down payment with Affirm. Payments are only $125.50/month. It's a stunning ring. It's extra special because we have restored our relationship after being divorced. It's so much better now that we're older.
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December 2023 by Arlene G.
Jordan helped us during our visit today and I couldn't be more pleased with his service. He was so patient and thorough. He made us feel so comfortable (and we weren't the easiest customers). We left there satisfied with our purchase. They have something to fit anyone's budget!
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December 2023 by Bahareh T.
Amazing customer service.Super friendly.They fixed my ring in 15 minutes.You can watch the whole process.
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December 2023 by Rhys M.
A friend highly recommended this jewelry store to me because of the large selection they have. I was not disappointed. I was first greeted by a young woman in the front who asked what I was looking for so she could guide me in the right direction. I was looking for a simple silver or white gold chain. She recommended Mario because silver and gold were his specialty. He really took the time to listen to me and what I was looking for. He worked within my budget and showed me some beautiful necklaces. After looking over a few pieces I ended up choosing a beautiful delicate white gold chain. I am really happy with my purchase and my experience here. I will be back again soon for an anniversary gift.
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December 2023 by Ashantae W.
Absolutely loved Marie! She was a delight. So thankful to have met her she made my experience the BEST! When you come request her
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December 2023 by Chandelle L.
I ordered a mother's necklace about 20 years ago here. I wanted to repair the wear and tear and add/replace stones. I realized it was 2 weeks before Christmas but I couldn't even discuss it with them - not interested until next year. I found this very rude that I couldn't even talk to anyone to get a quote or even a timeline, I didn't say anything about wanting it done before Christmas. I can only assume I'm not wanting to spend as much money as they wanted me to, very unwelcoming.
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November 2023 by Susan P.
Jordan was great, would have been 5 stars but they can't repair jewelry at the moment.
