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January 2024 by Fernando F.
My relative called schools first with assistance with their account only to have a customer service representative by the name of Stephanie with a passive aggressive attitude, not help us at all and hung up on us. Definitely switching my whole family to Wescom Credit Union. Do better hire better people, I don't want a response since the damage has been done.
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December 2023 by Linnette R.
In general I tend to dislike going to the bank since there are always a lot of people but overall I like coming to this bank. The people are kind and in general helpful. It is also cool how we are able to use the coin machine and it is easy to use and have the money set up and go to your account. I would definitely recommend this bank and location. It is also easy to use the application online especially when it comes to setting up travel notices.
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September 2023 by Ne T.
I bank with them but I'm also a real estate agent. At times SFCU was horrible for mortgages, but now they seem to be ok. My issue with them is if I suggest a client use SFCU for a loan, the loan officer tries to poach them from us and suggest they use SFCU's agent instead of the agent they've been working with already(ME). I've heard horror stories about their agents. Many of whom are dumb, uneducated, rookies etc. But that's beside the point. Why would you try to steal someone else's client when they were the one who referred you the loan. That's bad business! 3 stars to get their attention, but they're 4-4.5 stars if they'd stop poaching. On the banking side, they're pretty good. Good checking, savings, and HELOC products. The line for a teller can be long depending on the time and day you go. 4.75/5 on the banking side.
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September 2023 by Jenn Turner
The tellers are always super friendly and helpfully, and the wait is always short when I go in. Love going there but the parking lot is a bit crazy so use caution.
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September 2023 by Alejandro Enrique Lemes Cobas
Good attention, they answer any question you have
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August 2023 by Jesus O.
Very kind and helpful employees that look for multiple ways to help you. Weather it's an auto loan, personal load, or even a credit card, they can always find the best offers that are best catered to you.
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July 2023 by C G.
I genuinely enjoy coming to this location. Going to the bank is often tedious and not something most people enjoy (understandably). But I always have such wonderful interactions with the staff working the front desk and the staff who help me with financing, account info, etc. The facility itself is light, bright, and spacious and doesn't feel like a typical bank. It's comfortable and aesthetically pleasing. I'm glad I found this location and truly have nothing but great things to say about the team working here. They are all patient, knowledgeable, and customer oriented.
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March 2023 by Betanzos R.
I appreciate my sis for introducing me to this magnificent credit union. I highly recommend Schools First Federal Credit Union, and I can see why, they have an amazing leader (Supervisor Lourdes), who leads an extraordinary team, here are some of the ELITE team members...The fabulous BRANDY, ERICA, BRIANNA, VELVET, ClAYTON, JESSICA, BELINDA, and JOSH! The best way to describe the service coming from this location is superb! It is above and beyond top-notch services!This wonderful company poses quality human touch of customer care, and it trickles to all of their branches! You feel welcome, appreciated, and cared for, it is a great company! Schools First Federal Credit Union knows how to treat its members and they make you feel like family, you are not a number to them, you are a name and a valued member! They have earned my trust, simply because they are an honorable and high-integrity company! We-The Betanzos Family- proudly stamp it with our approval! Schools First Federal Credit Union is 5 Stars all the way !
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February 2023 by Tu Padre
Such a big and new branch too have such a slow service. Wait time was insane and there was only 3 ppl in the waiting area. I recommend the one off Broadway in Santa Ana.
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February 2023 by Marie S.
Jurawahi (spelling) helped us with our car loan. She was excellent we couldn't of asked for anyone better. She was able to answer every question that we had. She was very timely and just full of information that we needed to know !she should be promoted.
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January 2023 by Andreas E
Everything is always handled fast and the staff is friendly, courteous, fast, and helpful.
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January 2023 by trinidad sagrero
Always is a pleasure to visit this brach people really nice they have knowledge to your needs
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January 2023 by EC
Started a teaching job this Fall and just opened my accounts here today. The whole vibe is friendly and the front desk person was cool too. I went in to open a checking acct, savings, summer saver, and to refinance my car loan. I’m stoked that I was able to refinance and got a good interest rate. Huge thank you to Yesi. She was really helpful across the board and she even called the loan company for the refinancing part. She also made several helpful suggestions about some things I can do in the future once I reach my savings goals. Looking forward to working with the CU!
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December 2022 by Ernest Chavez
Started a teaching job this Fall and just opened my accounts here today. The whole vibe is friendly and the front desk person was cool too. I went in to open a checking acct, savings, summer saver, and to refinance my car loan. I’m stoked that I was able to refinance and got a good interest rate. Huge thank you to Yesi. She was really helpful across the board and she even called the loan company for the refinancing part. She also made several helpful suggestions about some things I can do in the future once I reach my savings goals. Looking forward to working with the CU!
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October 2022 by Phuc Nguyen
I came to open a saving account and was helped by Kevin today. He is super knowledgeable and friendly on the products and services. The process went smoothly and I was in and out within 30mins!!!
