-
October 2024 by Rose Magana
Thank you Karina from the vehicle loan department for being patient, kind, and helpful during this stressful period as I search for my new vehicle! With so many questions in mind, Karina led me through seamlessly. She took her time to answer my questions. We both even giggled together as our discussion progressed. Her customer service is exceptional! Nonetheless, she wasn't the first loan representative I spoke to. So Shoutout to the Loan Department as well :) God bless!!
-
October 2024 by Michael Gonzalez
I love my credit union. Been a member since 1997. They have helped me more than I ever imagined. Best place to store your money. I do have a request. I wished they had a drive through
-
September 2024 by Jasmine Gomez
I went in late on Friday night and Jackie was super friendly and accommodating. However, due to some paperwork issues on my end I decided to return the next day. I was helped right away by Kyleigh who was welcoming, friendly, and incredible during the whole process of financing my new car, which can be stressful but she was amazing by taking the appropriate steps to ensure the process was as seamless as possible. I would definitely come back in the future for all my banking needs! I appreciate your service, Kyleigh and Jackie!
-
June 2024 by Faith
The worst customer service. The reps are so rude.
-
June 2024 by Cinee C.
Love this location. Spacious and clean. Excellent customer service. Conveniently off the freeway.
-
June 2024 by HuntingtonBeach KoreanChurch
We visited this branch and Kenny Huynh was very kind and helpful. One of the best experiences. Thank you very much!
-
May 2024 by Ethan Webb
Juan helped me with a large wire today. I was nervous and not only did he answer all my questions, but he made sure it all went over smoothly. I love the professionals that work at School First. It is the best credit union hands down. Everyone should bank with a credit union vs a huge corporate bank. Here at schools first you will be helped by professionals like Juan who help you every step of your financial journey. They care for you as a person while carrying a fiduciary duty. I love my relationship with Schools First!!
-
May 2024 by Juana Ortiz
I do not recommend SchoolsFirst anymore. I had a terrible experience. They are not trustworthy. They don't listen to customers' concerns and goals. This bank has terrible customer service. They lied to me about my interest rate. You need to pay a monthly fee for a personal loan or credit card. In case you pass away, it would be covered, and your family won't be responsible when others banks say otherwise. Kelly, the manager, gave me bad customer service. I had to go back and forth to the bank to get everything fixed.
-
April 2024 by Adrian LastName
Terrible ATMs for tall people. I can't see the screen or dispense without bending down at hitting my head
-
February 2024 by Ruben Garcia
This is a Great Credit Union
-
January 2024 by Fernando F.
My relative called schools first with assistance with their account only to have a customer service representative by the name of Stephanie with a passive aggressive attitude, not help us at all and hung up on us. Definitely switching my whole family to Wescom Credit Union. Do better hire better people, I don't want a response since the damage has been done.
-
January 2024 by Xopher
Very nice tellers and good atmosphere
-
December 2023 by Linnette R.
In general I tend to dislike going to the bank since there are always a lot of people but overall I like coming to this bank. The people are kind and in general helpful. It is also cool how we are able to use the coin machine and it is easy to use and have the money set up and go to your account. I would definitely recommend this bank and location. It is also easy to use the application online especially when it comes to setting up travel notices.
-
September 2023 by Ne T.
I bank with them but I'm also a real estate agent. At times SFCU was horrible for mortgages, but now they seem to be ok. My issue with them is if I suggest a client use SFCU for a loan, the loan officer tries to poach them from us and suggest they use SFCU's agent instead of the agent they've been working with already(ME). I've heard horror stories about their agents. Many of whom are dumb, uneducated, rookies etc. But that's beside the point. Why would you try to steal someone else's client when they were the one who referred you the loan. That's bad business! 3 stars to get their attention, but they're 4-4.5 stars if they'd stop poaching. On the banking side, they're pretty good. Good checking, savings, and HELOC products. The line for a teller can be long depending on the time and day you go. 4.75/5 on the banking side.
-
September 2023 by Jenn Turner
The tellers are always super friendly and helpfully, and the wait is always short when I go in. Love going there but the parking lot is a bit crazy so use caution.