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February 2024 by TheWinbergs
Awesome experience. Kind, caring knowledgeable, and great with my chickens❤️
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January 2024 by Angela Miles
Took two of my cats to see Dr. Clark. I was impressed with the calm energy at the clinic. I was impressed with the treatment that my sick boy received.I didn't feel pressured to have the suggested treatments. It was explained to us why she felt it was important and we were allowed to decide.When we returned home, they were both back in the living room like nothing had happened within the hour.They have a cat and a dog entrance which makes it nicer for us to enter without a dog bursting in.We have found our new clinic.
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January 2024 by Sandi Queen
Miss Kitty was in good hands! She had not been to a vet before (is is a stray) and did very well. The vet confirmed that she is about a year old and in good health. That is good to know. I'm glad I took her there.
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December 2023 by CM
AMAZING VET!!
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December 2023 by Claire M.
Great Staff, great experience every time! They really care about what they do, highly recommend this vet to anyone that wants a place where there is a lot of compassion towards your fur babies.
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December 2023 by Anne O.
Since my last review on Saddleback , I have found another vet that gave some relief to my dog and did an aspiration on my dogs cancerous tumor. The tumor has reduced in size and my dog seems to be doing better. I think that Dr Kavanagh is not qualified to diagnose and treat certain conditions for canines. This hospital also overcharges for office visits, medications and diagnostics much less has terrible customer service and very rude vet technicians. Go elsewhere for reasonable charges and better treatment of your furry family member.
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December 2023 by Sara T.
Front Staff - courteous, non condescending, pleasantly surprised by that. Wait - Can't say it was terrific. Dr. K was cordial enough first time around during an initial checkup and vetalog injection for allergies (he did not give enough the first time and I had to return a few days later). I've tried everything during his 14 years of life: apoquel, raw food, cytopointe, cbd, yeast control, expensive allergy testing, allergy shots, special shampoos...apart from a reiki healing, I've done it and have the receipts - You get the jist here. The only thing that works when nothing else does is a damn Vetlog injection (which helps his hips too since he can sometimes barely walk). My bad-ass dog has survived very, aggressive mouth cancer, removing a quarter of his jaw and we nursed him back to health. I had to make a switch from that vet at Costa Mesa Animal Hospital only due to proximity. I went to Saddleback because I had just switched to a pet savings plan and they offer a discount on services which was totally radical since I canceled his now-very-expensive insurance. So it had been approximately a few months and the dreaded itch had reared its ugly head and out came the cone of shame. I called because I was going out of town and wanted to make sure to get him back in for another injection before we left. The staff put me on hold and returned to say that Dr K. wanted to talk to me and he'd call me back. Initial thought? Oh, ok cool! Maybe there was a new option for him that he had briefly mentioned last time? How nice of him to take the time to have a chat or relay a concern. I awaited the call.....6 hours later. Nothing. Closed. Called second time next morning. Staff ensures me he'll call me back. At this point I'm just waiting to hear why he might want to chat. No messages relayed but he'll call ya back. Hours later - nothing. I call again and am quickly transferred to...Gilbert. Oh Gilbert. You were the cherry on top of my day. This is where the metaphoric sh*t hits the fan. This guy has no place in customer service unless it is at a local DMV office, while trying to win a "who can piss off your customer for no reason" contest. He came off rude, accusational (wait, why??) and honestly just confused the crap out of me. Gilbert mentioned that he didn't want to give my dog the injection and why (which I understood their concern) but I just can't even describe the manner in which the information was disseminated. I'm all fine for a vets opinion on doing what (they feel) is best for my dog. I just think they went about it all the wrong way. I thought he wanted to have a chat about another option, not make me wait two days and than sick Gilbert on me to get me off his back after he was the one who said he wanted to call me. When I asked to just speak to Dr K. instead because I felt this was handled pretty sh*tty, he informed me he would add me back to the "queue" with no estimated time of a return phone call and that he's sure Dr would LOVE to hear all about how I feel (insert male condescending voice here). Dr. K did in fact finally "return" my call 3.5 hours later that he initially asked to have with me. The tone was immediately apathetic, there was lots of mention of his very busy schedule, being down a vet, and that he had Gilbert talk to me while he was in surgery as like some sort of back-handed compliment to both he and I. He was not understanding the point I was trying to make. He promptly said he'd email me my records and good luck. I've had a good amount of experience with vets and animals with the family I grew up in. Never have I seen an office manager treat someone with such disrespect for no reason and then the vet really just not give a crap about it. North Tustin animal hospital has some great vets, an office manager who truly cares about customers input and experience but unfortunately they had some communication issues with their front staff and I'm all for less stress these days. Costa Mesa animal hospital is re
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November 2023 by Anne Deffebach
I just started taking my two dogs to Dr. Kavanagh and am so pleased with the care he provides! The office staff is friendly and helpful, and we barely wait to see the doctor and get them the treatment they need. Dr. Kavanagh is extremely knowledgeable and personable. I started coming here because we live so close, but I would go out of my way even if we lived far away. Thanks to all at Saddleback for taking such good care of my girls!
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November 2023 by Rachel R.
This animal hospital lied to us and we spent $130 more than we were told we would. Upon discharging my dog, the cashier told me that she would not take my insurance even though I tried to give it to her. She said that I was to take the animal hospital receipt to my insurance and they would reimburse me (which I thought was odd and questioned her). I left and when I spoke to my insurance, they told me that's not the case so I called back this hospital and when I tried to explain to the office manager, Gilbert, what happened, he was the most disrespectful person I've ever spoken with from a hospital or any customer service place. He told me his staff "wouldn't tell me that" which doesn't make sense. I tried to give my insurance card during my visit and they didn't take it. They are liars. Several reviews mention how awful he is too, so I'm surprised he still hasn't been fired. Terrible business, I hope no one has to ever deal with this hospital. It goes without saying I would never return.
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November 2023 by Jack R.
Dr. Kavanaugh is the best! He took great care of our pygmy goats and it was reassuring to find a vet that had experience treating farm animals. We appreciated how kind and welcoming the Saddleback staff was as well and the measures they took to make our kids feel comfortable at their appointment.
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September 2023 by Dick H.
I really can't say enough about this place. I'm so grateful I found Dr. Kavanaugh. I took my dog to see him to get a second opinion regarding my 11.5-year-old dog's need for knee surgery on recommendation from a friend. Another well-known Dr in Garden Grove wanted to perform a $5000 operation. Dr. Kavanaugh said he wouldn't do it. That was 4.5 years ago and his suggestion of shutting down all activity for a few months worked out perfectly. I've been a fan ever since. His professionalism instills total confidence. As long as he practices I will take my pets to him AND refer him to anyone who will listen.
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September 2023 by Emy E.
Dr. Clark saved my beloved dog's life today. I took my dog in to Saddleback this morning for a pre-scheduled follow-up visit, but by coincidence, my dog was also acting ill this morning. It turns out that my dog was in anaphylactic shock due to an extreme allergic reaction to something unknown. Dr. Clark and the whole Saddleback team dropped everything immediately to save my dog. I am so grateful to them all--thank you!
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September 2023 by Ely H.
BEST EXPERIENCE EVER!!!!! This Animal hospital is like non other. The entire staff here goes above and beyond to ensure your pet is well taken care of. I can't thank them all enough for taking care of our fur-baby. Dr. Kavanagh and Dr. Clark truly care about your pets well-being. I also would like to say a big thank you to Manager Gilbert, Veronica, Linda, Jennifer, and Katlynn for always making our visits so great!!!
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September 2023 by Dineen Panattoni
Caring staff and wonderful, knowledgeable doctors. I wouldn't take my pets anywhere else.❤️
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August 2023 by Randy T.
Very professional venue. I wish I took my Spitz here back then. I felt very welcomed as soon as I walked in! It was quiet which is always good.
