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March 2024 by Rico E.
Thank you to the manager and staff for always taking care of me at the curbside. Being disabled with a back injury it makes it hard for me to get around . On a good painless day I'll walk in to get what I need . I'm always greeted with a smile and asked if I need help finding something. On a painful day which are many I use the curbside service . Never once have I had any issues with the service, it makes things easier for me which I truly appreciate, thank you all
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January 2024 by G F.
Went for fish and most of the tanks had dead fish. They had some outbreak and literally said I wouldn't buy fish from us. One employee keeps harassing you trying to find out about your tank and about it. I said I've been doing it 15 years, I don't need help. She wouldn't give it up until I just kinda ignored her or refused to answer. I went back another time and she started that up again. I got my bag of fish home and they were all dead in 20 mins!! The next time I went, same thing. Alive when there, all dead when I got home. I've gone there 15 years and never had that problem. The prices are now 10x and the fish don't even make it a week. Do not recommend.
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January 2024 by rue h
Great employees. Store is kept clean and stocked and organized.
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January 2024 by anasheh beglarian
MOST HORRIBLE EXPERIENCE ??DO NOT TAKE YOUR PETS HERE FOR GROOMING!!!!!!!!!I ALSOMT CRIED WHEN I SAW MY BABIES
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December 2023 by Kaela M.
TERRIBLE customer service today from the old man working the cashier. He was SO rude because I went into his line by mistake when he turned off the light
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December 2023 by Jackie Gibson
They are always fast and efficient. Never crowded and they have a large selection for cats
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December 2023 by Ali M
Information
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December 2023 by Rodrigo B.
Received truly exceptional service from Tanaka. I called about a product, he answered all of my questions and assisted me in making a better/healthier selection of dog food when I got there. Friendly service, informative, and a prime example of good character. This location is always great and helpful. This is my preferred PetSmart location
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November 2023 by Ke X.
I have the same service every month since 4 years ago, bath brush with FURminator and a package of conditioner. Some times they did NOT do the FURminator cuz my dog's hair veryveryvery messy after the bath, the service just made it even worse.... and I can see if they did the conditioner through smell&touch his hair, unfortunately, most times they did not do full service. And for the nail and teeth brush, almost every time I have to turn back cuz they forget to cut his nail..... idk for the tooth but whatever, choose another petsmart or go to petco if you can, I'm too lazy to drive other store, so, random experience every months lol, guess what service they will not do for next month? I bet on conditioner and FURminator
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November 2023 by Becky S.
I had a dog food to return and buy the same one sometimes wellness core has a bad batch. Been a customer for years. Also returned instinct fish toppers. Girl at register, in which I asked her name said she didn't need to talk to me says she couldn't find the receipt I just bought it weeks ago. I have a long list of the exact purchases from years she tells me she can't find it. Then she says the fish toppers were not on there finally the manager which wasn't nice at all said just exchange. She rang the chicken toppers they were 15.99. She told me they were 21 dollars. Had to get manager again she told her no they are 15.99. Bottom line the customer service people here are rude, disrespectful, and need to find another job. Will not return again. Unbelievable!!!!!!!
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October 2023 by David P.
Glad I was able to request a transfer of prescription from another Banfield location to this PetSmart's Banfield. It was for my dog's vet prescribed dietary low-fat kibble from Royal Canin. The transfer was quick and easy, which I was able to immediately use to buy the kibble at this Petsmart. I also tacked on a coupon from the Treat Trail game on the Petsmart app to get a further 20% off. (Although I hear the game is being discontinued). All in all, I was glad to have stopped by this location to get the low-fat kibble for my dog, which they had plenty in stock.
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September 2023 by Jerry Centeno
Have the exact item I was looking for in and out quickly that's what I like thank you PetSmart
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September 2023 by George Munoz
My favortie PetSmart location. They had really good deals last time I came in. I got a treat mat for my dog, a couple of big bags of mint flavored Dentastix, and a Halloween costume for my cat, all for 20 dollars. The big Dentastix were a lot cheaper than buying the small bags at Target.Glad I came here. The employees are super nice too.
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August 2023 by Jin T
I take my German Shepherd Husky here and they do an amazing job! Due to my dogs coat, he’s always shedding and whenever he’s done with his grooming, he looks amazing and coat was thoroughly taken care of.I haven’t used as many groomers there but Ebony definitely stands out!! I would recommend and trust her with my dogs grooming for a thick coat.Also, if you want to tip, you can only do so by cash. They have little envelopes to with the groomers name but you have to pay upfront with the cashier and they don’t have a tipping feature.
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August 2023 by Robert
I like this store and location, but it's just sad how they take care of their fish. Pretty much the entire shelf of beta fishes are dead.
