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December 2023 by jaewon lee
I would give zero star, if I could.Avoid this store and have a peace of mind.Delievered to school party 80 minutes later than requested time. For your info, the order was made the day before and requested time was not within busy hours.Manager said that under quality guarantee program they would offer free pizza but when the call was made to order, they said No and hung up the phone.
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November 2023 by Christopher L.
At 11pm very good customer service, he helped me order while I didn't have the online abilities atm. Helped me order one of my favorite item which I had forgotten.
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October 2023 by Raymundo` Gomez
I love the pizza here it always has great quality. Customer service is on point. The place is always clean and neat.
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October 2023 by Sam Y
This third time when we ordered we put no cut but they cut our pizza any way . we have to wait for them to prep our order again . ,?
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October 2023 by Susan Schoner
Well I wanted to try their new garlic stuffed crust pizza but apparently you can only get it in large so then I asked for a thin crust regular pizza medium and they refuse to give that to me unless I got a large so this place can stick it where the sun don't shine because any pizza parlor you can get small medium large extra large but apparently at Papa John's you can only get large!! I'm going somewhere else!!!
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September 2023 by Matthew Smith
Ordered delivery from this store and it was delivered 45 minutes later than it was supposed to arrive. Avoid this store!
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June 2023 by Danny L.
Pizza arrived destroyed. The toppings were slid off the crust. See photos. Reminded me of the movie Alien. Called and store - they didn't even offer discount coupons. Just redelivery. I like Poppa Johns. So disappointed.
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June 2023 by Jonathan Q.
My experience with Papa John's has been generally positive, particularly when it comes to their friendly and courteous delivery drivers. I have had consistently great experiences with their delivery service, which I would rate as outstanding. However, I have encountered a few hiccups with pick-up orders that prevent me from giving them a higher rating.The drivers at Papa John's have consistently impressed me with their professionalism and friendly demeanor. They go above and beyond to ensure a pleasant and efficient delivery experience. Their timeliness and dedication to customer service have never failed to impress me, and I truly appreciate their exceptional efforts.Regarding pick-up orders, I have noticed some inconsistencies. It seems that there are often delays or complications when I arrive to collect my order. While I understand that unexpected circumstances can arise, it would be beneficial for Papa John's to improve their pick-up process to minimize wait times and provide a more seamless experience for customers.Additionally, there have been instances where I specifically requested ranch dressing but was given icing instead. This mix-up was disappointing, as it impacted the enjoyment of my meal. Ensuring order accuracy is crucial for a satisfying customer experience, and I hope that Papa John's can improve in this regard.On a positive note, I had a commendable experience when my delivery order was delayed by about an hour. Papa John's not only acknowledged the delay but also made amends by providing a free drink. While waiting for an extended period was inconvenient, I appreciate that they took steps to address the issue and make up for the delay. Their efforts to take care of their customers are truly appreciated.In conclusion, Papa John's delivery service has consistently been outstanding, with friendly and exceptional drivers. However, there is room for improvement in their pick-up process to minimize delays and ensure a smoother experience. Order accuracy, specifically in regard to requested condiments, should also be a focus. Despite these minor setbacks, I value the efforts Papa John's makes to rectify issues and their commitment to customer satisfaction. I would recommend trying their delivery service, as it has been consistently excellent.
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June 2023 by alan wood
I got food poisoning.
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May 2023 by Mongo M.
Working on there way to going outOf business can't even order Be Drama when there and they don't Want to help you!!!! Waiting for Papa John to come back!!!!!Went to Jabba the Hut instead!
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March 2023 by Ellen R.
We haven't ordered from Papa John's for awhile. The crust was pretty good and fresh. But I needed a microscope to see any sausage on a 2 topping pizza. So skimpy for the price it was super dissappointing.
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February 2023 by Charles Anthony
Nothing but kids working Friday 17th of February. Screaming, shouting at each other. The little girl doesn't know what deals her company offers and when I tell her that the Papa John's telemarketers offer extra large for $2 more on a $10 pizza she gets a slightly older girl to try to find the deal before telling me it's $22 for a one topping extra large. If you see kids working here when you walk in, do yourself a favor and turn around.TLDR? The older guys know how to run this location and the kids act like they're at daycare!
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January 2023 by Alicia S.
Not a great experience with Papa John's website and then the follow through at this location. Tried to order online and it did not go through on the site. It said my card was declined, however, my card was charged. I called this location to confirm it went through. The gentleman who answered was not very friendly but confirmed he had received my order. Since the website didn't work I wasn't able to track my order. After an hour I called back to check on it. The women who answered shared they didn't have my order. She was very dismissive and said she would call a driver and call me back. I asked did my number show up for you or did I need to give it you? She just said have a nice day and did not even acknowledge my conversation and ended the call. Needless to say no call back and no pizza. Pretty disappointed as I have never had customer service issues with Papa John's before.
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January 2023 by Tony H.
My last 5 orders have been a disaster. Twice they forgot some toppings on the pizzas. Another order the pizza wasn't fully baked, the dough was still uncooked. Once they said they ran out of mushrooms, I think forgot and didn't want to redo it. This is the last straw, they added extra cheese instead of light cheese. Will never order here again. I would avoid if you can.
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January 2023 by Ken H.
"I will be your father figure. Put your tiny hand in mine."-George MichaelWho is your Dad? Papa John's is a phone call away. He'll answer you in indecent cheese and pepperoni format. Is it getting to be overpriced? If so, that is a gripe to tell Mama. Not Daddy. Daddy is here to feed you garlic dip until you smell like the cracks in the tile at a bakery.Other than the odors this location offers, the service can be slow and unresponsive like a deadbeat Dad. Do not hold your breath waiting for Papa John's to show up at your baseball game. Daddy is too busy.
