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March 2024 by Marlene O.
Important to keep in mind when shopping specifically at this location. Since it's considered a boutique they up charge all of the items. They also start removing the color of the week every single day in the Morning. So that's why it's very difficult to find the discount items. The manager will make the employees remove the color of the week in every single department.a lot of resellers arrive in the morning as well because that's the only time the employees are putting clothes out. All this information is very true. I got the details from the inside and witnessed it all several times. The workers are great but one girl who is rude af but management does nothing about her so watch out. Ur welcome :)
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March 2024 by Mouse A
I love this boutique but the employee with the neck beard and Wolverine shirt was very weird and off putting, asking personal questions while checking me out. Not a fan.
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March 2024 by Tyler T.
The gentleman in the back area that helps with donation intake is so nice. I really appreciated his help. Thank you !
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February 2024 by Juan Hernandez
Very good place, very attentive and friendly employees
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February 2024 by Chris W.
As far as this being a great place to shop and pick up bargains, I'll give the Boutique a 4. HOWEVER, the folks who are working in the back of the store, taking in the donations, they get a 2. We had 3 boxes, clearly marked "Fragile" and "Christmas Ornaments", that were THROWN into a bin. I suspect the glass and crystal vases may not have survived, even though they were packed with padding. Also, we donated a large folding table, in very good condition - not so much now that it's been dragged along the concrete floor, certainly damaging the edge of the table. The disrespect shown to those of us who are trying to help make a difference by donating useful items is disappointing. I would appreciate a reply from management.
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January 2024 by Beatriz Navejas
I like what they have at the store except they went up to the prices sometimes you will find some items like clothing with original tags the people who work accepting the donations behi d the store they should be more careful to tret the bags we leve there they dont ask if is sonething fagil and they hust toss it in a big box
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January 2024 by Ditte K.
I've been thrifting since I was a kid with my mom and goodwills have always been a great place to find treasures. I've been to this location a few times and have enjoyed finding great brands regarding clothing for a good price. However in recent times many customers who come here are a bit aggressive in the isles. I've had several people actually hit me with there carts as I'm looking on the lower level shelf's. I have mentioned this to employees here as I feel someone will be injured on day with these aggressive customers. I also am disappointed and dissatisfied with the color tag sales they have. Recently tried to buy purple tag items that were supposed to be 50% off and yet when I was being rung up more than half my items "didn't qualify" even though they announced the tag sale on the intercom and had signs just saying 50% off purple tag. I ended up leaving some items behind because of this. Truth be told you must honor your sale tag promotions. Also you should be more detailed in your descriptions of what is on sale and what is not. A broad description isn't enough. Please Tustin boutique get it together when it comes to your sales and also don't pull color tag items off the shelf when they are on sale. I saw multiple employees doing this and this is not okay!
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January 2024 by Kristina K.
My first time coming to this location to drop off donation items. The upside is that you can drive up in the back to unload donation items. The downside is that the woman who took my donations was very rude and didn't even talk to me or say thank you. I wasn't offered a receipt, either. I said thank you when she handed my empty box back to me and she still didn't say anything. Shocked and disappointed. Next time I will go to another goodwill location with better customer service.
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December 2023 by Alheli Juarez
The staff here has so far always properly helped me pack my trinkets. Most are fragile, and they will wrap in newspaper and place them in a box. Not the case in other locations they have.
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December 2023 by Erin B.
Been here like 3 times and bought a couple pots for planting houseplants here. Haven't bought any clothes though. The "Boutique" aspect of Goodwills seems like the clothes are displayed on an assortment of racks, circular ones, instead of the straight long clothes racks in most goodwills. Tustin and Huntington Beach boutiques use the better racks/displays for their most trendy clothes in stock and it's a little more expensive a regular goodwill clothes sections. But there have been some decent decor and glass items here. I was looking for picture frames but didn't see any.
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November 2023 by CARPOOL'S YELLOW TAXI
Excellent
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October 2023 by Kristen S.
Correct me if I'm wrong, but isn't Goodwill supposed to be a place that's affordable for those who can't normally afford to shop in other stores? Isn't it a place to help others? I was SHOCKED! At the prices. For 4 items it came out to $68.96 that's CRAZY!!!! Everything in here is priced as if it was new. You can go to other stores for that price and get clothing that have never been used. You can name it Boutique all you like, but you guys are missing the point of what your store was originally intended to be. You guy's literally get everything donated to you, so you can help the less fortunate out. WOW This is a VERY EXPENSIVE place. #GoodwillGoneWRONG! I have added a photo of the message I've sent them.
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October 2023 by FISH4JUNK
great store and really helpful staff. some great items
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October 2023 by Andrea R.
This place is awful. Donate to anyplace but the Goodwill. They're so rude and lazy!! So many other places are happy to receive your donations!
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October 2023 by Margarita Esteves
I love Goodwill tustin
