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August 2024 by Ethan Baek
Asteer was very helpful. Great customer service and lots of products
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March 2024 by Jessica Williams
Love this place
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February 2024 by Kirill Tulinov
Great selection. Lady Aster was super friendly and helpful!
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February 2024 by Frankie W.
Great selection and prices. Rawan was very friendly and helpful. Will come back again
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December 2023 by Jesus D.
Alex did a great job super closer He does a great job I highly recommend coming here
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December 2023 by Michael T.
Alex helped us pick out the perfect cigars to celebrate a great year. He made sure to educate us on the fragrances and tastes that would be to each of our liking. He also recommended a cutter and went through the motions of teaching us where and how deep to cut and which direction to light them. I'll definitely come back.
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December 2023 by Jennifer O.
great service, Alex was very friendly and awesome prices. made me feel very comfortable.a lot of options of everything too look for. you won't need to go looking at other stores
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December 2023 by Chris D.
Alex was great purchased puff co here and he hooked it up. This place is awesome. Would def come back here for future.
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December 2023 by Mkay K.
this is the best smoke shop in Tustin, and Rawan is the best, and so nice and she gives the best customer service to customers
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December 2023 by Diana R.
Don't come here they're a rip off! My bf came here for a Scorch torch and it never worked properly since he bought it 2 weeks ago. He came in to try to get the issue resolved and the gentleman was no help at all, he didn't offer to replace it or anything. He went to Z&Z Tobacco shop on Newport & Mcfadden and he explained the situation and without hesitation the owner replaced it. He also mentioned that they overcharged him for the torch at this location 2x more. Ridiculous and poor customer service
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December 2023 by Nick E.
Very large selection of items! Friendly service! Would recommend this place, prices aren't too bad either.
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November 2023 by Pim P.
They let you try the vape that you buy before you leave the store to make sure it works.
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November 2023 by Aaron paul
I've bought a couple of disposable vapes here. I have always received great customer service.
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November 2023 by Sean E.
On my last review I stated Hookers, but meant Hookahs.... There's a big difference there...LoL
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October 2023 by Megan Haley
I write for a cannabis blog, so im naturally going into about 3-4 smoke shops on a weekly basis, and it takes a lot to impress me.I recently had the pleasure of being assisted by Alex at Newport Smoke and Cigar, and I can confidently say that his expertise in bongs, torches, and dabbing accessories is unparalleled. From the moment I walked in, Alex's knowledge and passion for these products were evident. Alex patiently walked me through the store's impressive selection of bongs, explaining the features and differences between each one. His recommendations were tailored to my preferences, ensuring that I found the perfect piece for my needs. Moreover, he provided valuable insights into maintenance and usage tips, ensuring that I could enjoy my purchase to the fullest. When it came to torches and dabbing accessories, Alex's guidance was invaluable. He helped me choose a high-quality torch that suited my dabbing setup perfectly, and he also introduced me to a range of accessories that enhanced my experience. Not only was Alex incredibly knowledgeable, but his friendly and approachable demeanor made the entire shopping experience enjoyable. He took the time to understand my requirements and preferences, ensuring that I left the store with products that exceeded my expectations. If you're in the market for bongs, torches, dab rigs, or any related accessories, I wholeheartedly recommend visiting Newport Smoke and Cigar and asking for Alex. His expertise and excellent customer service will undoubtedly enhance your shopping experience. Five stars are well-deserved for his outstanding assistance!I completely understand your concern. It's unfortunate that many smoke shops lack knowledgeable staff and offer subpar products, leading to frustrating experiences and potential safety hazards for customers. Quality and safety should always be a priority, especially when it comes to products like bongs, torches, and dabbing accessories. Finding a shop like Newport Smoke and Cigar, where knowledgeable and passionate staff like Alex provide expert guidance, can make a world of difference. It's essential to have professionals who understand the products, their nuances, and can help customers make informed decisions. By prioritizing shops that invest in knowledgeable staff and high-quality products, customers can ensure a safer and more enjoyable experience. It's crucial to spread the word about establishments like Newport Smoke and Cigar, where customers can confidently find the right products without compromising on quality or safety. Your positive experiences can encourage others to seek out shops that prioritize expertise and customer satisfaction.
