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February 2024 by Flora Frontini
My husband and I have been looking for a power reclining sectional for weeks, and after seeing a few sofas around Irvine we decided to try Natuzzi because they had President’s Day sales and so far we were never 100% satisfied. Natuzzi’s collections are extremely beautiful, modern and high quality, most of the model we saw were customizable with also a wide selection of fabrics or leather. Brittany was our sale consultant: very knowledgeable empathic, not pressuring at all, and with a lovely personality.We fell in love with the Baltimora sofa and I was obsessed with the fabric Sfinge, but our budget was a bit tight; however, we truly wanted that sofa and Brittany did her best to help us out coming up with a prize that was affordable to us. I went today to finalize the purchase. I am so excited! Brittany also gifted us with a cleaning kit, and made the purchase smooth and fun. I highly recommend Natuzzi, and Brittany as Sale Consultant. I will update my review once we will receive our sofa :-)
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February 2024 by Silke Turner
Brittany was outstanding! She helped me and my client through the process of choosing the right sofa, leather and color. She is very knowledgeable, with a quiet demeanor. I liked that she gave us options without pushing us to make a decision.
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February 2024 by Marina Z.
Our experience with Natuzzi Edition Paramus , NJ) has been a nightmare. We ordered a 3-seat sofa with 2 reclining seats. The sofa arrived with many Issues (e.g, frame misalignments, leather defects, armrests not properly filled (i.e., the leather was sagging in the middle)). We were going to reject the delivery, but were assured by the salesperson that everything is fixable and will be addressed. That is when the nightmare began. After sending a tech representative , the customer service informed us that the sofa met Natuzzi standards. They were willing to fix the armrest and nothing else. After waiting a month, the sofa was picked up for repairs, but has not been worked on for almost another month. When the sofa was redelivered , we realized that the armrests were unevenly filled and nothing else was fixed. In the process , the leather was scratched. Then the store sent a new tech, who managed to even out the armrest. So we now are stuck with the defective sofa. Natuzzi has a non-existing customer service, they never return phone calls or emails, basically non-responsive to customer complaints. No compensation was offered. The only person who tried to help is the salesperson (Nick), but despite his multiple attempts, issues are not resolved. We do not recommend buying anything from Natuzzi Edition.
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January 2024 by Jojo Zhao
We went to the Tustin store looking for a sofa. Jae Yoon our sales associate was very patient with our questions and recommended different sofa and color combinations which helped us decide. We ended up purchasing a sofa with chaise and ottoman.
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January 2024 by Irene Yoon
She was very kind and patient and guided well
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January 2024 by W Stanley
Jae is professional and patient with me to help select the right sofa with me. She is friendly and always smile to answer all my questions.
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January 2024 by Jen S
After nearly six months of searching, we've finally discovered our perfect sofa! Initially we were concerned about the price, our worries vanished thanks to Ms. Jae. She was incredibly helpful, not pushy at all, and provided valuable information. (I’m a major introvert that absolutely hates intimidation and I approve haha) Even if you can't decide on the spot, I suggest taking her number to text any questions or updates on deals.
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January 2024 by Mike Saidi
My wife and I decided to explore another store to see the sectional we had in mind for purchase. Before finalizing our decision, we visited Nattouzi, where we had the pleasure of meeting Brittany. She introduced us to several sectionals that caught our interest, but it was when she showcased the sofa and chairs that we truly found what we liked. Brittany's exceptional knowledge, non-pushy approach, and classy demeanor made our shopping experience enjoyable. We ultimately purchased the sofa and two chairs, and we plan to return for more furniture in the near future. We'll gladly recommend Brittany to our friends and relatives.
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January 2024 by kimvir dhillon
Brittany was outstanding . Very helpful and informative. Great customer service.
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January 2024 by chang Lim
Great services
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December 2023 by YOUNIK CHO
The product description was very good and it was very helpful in purchasing. I really liked how they were very friendly and answered customer questions in detail.
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December 2023 by Fernanda Lay
We were looking for a sofa with a very specific look and function, for sometime. We came to Natuzzi because we wanted a beautiful and long lasting product. This showroom has a good selection to choose from. Brittany was our sales person, and she was very knowledgeable, pleasant and professional. She was able to streamline our options, and guide us to a Collection that worked perfectly for what we needed. We are now excited about our purchase and looking forward to receiving the product we chose!
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December 2023 by Steve Sze
Brittany was pleasant to work with. She is sincere, knowledgeable, no sales pressure, listens well, offers options, patience, understanding, willing to push the limit to get the best deal for me! I would not have made over $13,000 of purchase without Brittany! She is my go to gal for my furniture needs! Highly recommended!!! Thank you Brittany!!!
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November 2023 by Lee Grace
They have a lot of patience with their customers and always have a smile on their faces and kindly help them make decisions. Thank you.
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November 2023 by henry lee
Jae is very friendly and professional.She knows the products and is very diligent in listening to my questions and understanding my needs
