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May 2023 by Joaquin G.
I really don't like leaving bad reviews but this pharmacy was awful.I left Hoag urgent care at 2pm and they sent over the prescription electronically to this CVS which is in the same shopping center and was told it would be about 30min so I walked in at 2:30 and they said to wait 15 minutes but someone in the back yelled out "No waiters" so then I was told to come back in about an hour. Places get busy so I was fine with that, I asked if I'd get a call or a text and they said yes so I waited in my car since going home and back would take me about 40 minutes so it wasn't worth it. At 4pm after waiting an hour and a half I finally decided to walk in again and see how much longer it would be and my prescription was sitting there ready, I told them I never got a call and they just brushed it off. The worst part of all of this was the time stamp on my prescription was 2:34pm, 4 MINUTES after I was told it would be an hour and I waited even longer because I didn't want to be rude and feel like I was rushing them.I don't think I've ever been this upset as I sit here thinking I could have been at home resting the entire time since I'm extremely sick.
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April 2023 by Brennan P.
I have used this pharmacy quite a bit because of the drive thru service. It is great to be able to never leave your car. Yesterday I was helped by Karen who was the most friendly person I have ever interacted with there. She had such a pleasant demeanor and her kind nature improved the task of having to pick up a prescription. She is the kind of person who makes any job better just by being their kind self. Hopefully CVS will recognize her abilities and reward her for her professionalism and generous spirit.
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February 2023 by Debra C.
Shelves very bare and dissolved! Stuff thrown around ! Dirty! No one to help you ! Pharmacy is ok on customer service! Could be a lot better I only go cause insurance says I have to and it's down the street ! Walmarts pharmacy was better customer service!
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January 2023 by Roselia G.
My go to CVS. It's the newest one I know of, opened just 5 years ago at the newly built The Village at Tustin Legacy. It's never been crazy busy in here any of the times I've been, so never a long line, plus they have two self checkout stations, one for cards only. The drive-thru pharmacy window is around the back. I came here a couple years ago when I set up my required COVID test before my vacation. It was easy to set up an appointment online, and I got the results back later that day. Today I came to use my CVS rewards $3 off my purchase voucher. I get these a couple times a month, which is great cuz it's free money with no minimum purchase required. The last one I got 2 weeks ago was a $5 voucher. Looking forward to my next free money code to scan in app:D
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January 2023 by Mindy T.
Dave the pharmacy technician either lied on the phone to me or broke HIPPA violation and spoke to someone who does not have authorization about my medications. I spoke with Dave Saturday around 3 pm and he made the claim that he spoke to either me or my wife yesterday at noon 12:00 pm about my medication being on back order. That's either a lie or he spoke to a completely different client about my medication because I met with my doctor yesterday at 3pm. So he can't have possibly spoken to me BEFORE my medication was prescribed.
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December 2022 by D K.
If you have children, consider taking them elsewhere. If you or your kid struggle with emotional regulation, do not come here. It's just not worth the headache. They don't stock empathy, nor do they stock much product.Pharmacy (or maybe that one male pharmacist) has a "crying child = no vaccine given." My child cries because it's needles. Pharmacist announces loudly in an annoyed voice "We don't give vaccines to crying children. She needs to stop crying." My guess is they have blanket policy against crying as a first indicator in case the child is a wiggler. That being said, CVS, if you do not have the resources to handle children, say so and do not put the onus of your limitations on a child's shoulders. And keep that pharmacist away from the desk. His customer service skills and empathy are lacking. If you stock children's vaccines, you're going to get customers with children. So train your employees better and give them the resources they need to do their job.
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November 2022 by Gail D.
Very disappointed in this CVS Photo Center. Had 3 canvas prints made to use as wall art and the resulting photos were poorly done especially for the price. Technician did not pay attention to aligning the black border around the frame. I tried to return them but was advised to redo my order on the computer and swap them out for an even exchange at pick up. Even the guy behind the counter was surprised at the poor quality and lack of attention to detail. For the amount of money they charge, one would expect a more professional job. I had other prints made at other CVS locations before without a problem. Very disappointing.
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October 2022 by Aalok B.
We've been trying to reach the pharmacy. The pharmacist picks up the phone and immediately puts you on hold. Wouldn't be so frustrating if she would remember to pick up. Called a few times now and it's always - please hold - but she won't pick up. Please get help, or someone that will help. Thank you
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October 2022 by Riho H.
I went to pick up the prescription drug in pharmacy today and spend an unpleasant experience with Staff name DAVE.He doesn't know how to prepare, promised the drug in time, unprofessional slow lagging cranky grumpy employee ever in this location.He start updating my insurance info wrongly-takes a half hour and didn't update right so revised another half hour. So preparing 1 prescription drug takes total an HOUR and 15 mins to pick up!Fortunately SCOTT- awesome staff help me to pick up in 15 mins after wasted an hour with Dave!!5 Stars for SCOTT But ZERO OR MINUS STARS FOR DAVE - WHY CVS EVEN BOTHER TO PAY THIS TYPE OF NO MINIMUM SENSE OF SERVICE STAFF!If u want to waste your time in pharmacy look for DAVE to pick up! And Good Luck with it!!
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August 2022 by Datta G
Not good service in this store.. waste of time..
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July 2022 by Michael R.
I have been coming here for both my wife and grandfather. I utilize the pharmacy the most, so my review is regarding the pharmacy. The pharmacy staff is excellent, and although the lines outside and inside can be long at times, I still think the team tries there to best to work as safely and fast as possible.
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January 2022 by Nahusha- Collections
Not good service in this store.. waste of time..
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December 2021 by Susan L.
Clean facility with knowledgeable staff. Like all CVS stores it is packed with convenience and quick last minute purchases
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December 2021 by Michelle P.
My husband went to this location to buy something for the grand baby . We were in need of baby Orajel. He asked the pharmacist where to find it and the pharmacist rudely told him there that is nothing like that for babies and offered no help. We all know there is Orajel for babies. The other lady working didn't speak to him. VERY RACIST PLACE. If you're black, please go out out of your way to avoid this place. We will never go here again. Would give negative stars if I could.
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November 2021 by Rebecca D.
I have been waiting in the cvs drive through for 30 minutes with 3 sick crying toddlers in the back. I wish I could say this is the first time this has happened!
