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December 2023 by Chi P.
I won't give this location a one star based upon the actions of one employee because my experiences with Michael's, the company, as well as numerous other Michael's employees have been very positive. However, today's experience was so bad that I felt compelled to report this because it was outright and blatant racism. When I reported it to a manager, the manager was kind, attentive, apologetic and understanding. What more could I ask for? But, the employee? Stubborn and smug. I ordered something online and went to my nearest Michael's to pick up. As I was told, I picked out my order from the rack and then showed it to the employee. When I got back to the car, I noticed that one item was not included but it wasn't this location's fault. Michael's listed on my email confirmation that the item needed to be picked up at the Tusin location. I wished that would have been made more clear because it was in fine print but that's ok, no problem. I drove to the right location. I walked to ythe pick-up rack to look for my little package and this employee comes over to shut the doors and snapped, "Ma'am, I don't want you looking through my cabinets!" I replied, "Oh, I'm sorry! This is my first time here and the other location has us pick up and take it to the staff but I guess stores might have different policies. No problem." She sneered, "You need to wait in line!" I said, "No problem." I wasn't in any rush and I'm usually a very good rule-follower and I'm generally very nice and patient. So I walked around and stood in line while she finished with her customer. She says, "Next in line." And I walked up to her with a smile and she said, "My line starts over there and you need to go back in line!" Get this: There was no other person in line but me that whole time. So, I look back and there's a woman just starting to enter the cue. The employee says, "Go back in line." I let the other woman go in front of me but then, I got irritated and said very loudly, "Are you kidding me?!? I was the only one in line! I got here way before this person!" She just ignored me. I continued with my now loud tirade that this was ridiculous! And how she saw that I was the only person in line. So she says to the manager, "Will you take care of her?" I told the manager what happened and she was very kind and understanding and said she definitely will talk to that employee Jenny. It was clear this woman didn't like me from the first moment she saw me. Why? I apologized for going up to the pick-up cabinet and said the other location has a different policy but it was ok and that I had no problem waiting in line. There wasn't one except for the customer she was serving at that moment. I am not white. And I wouldn't call the race card except I now personally know family and friends who have been on the unfortunate end of racist behavior here in OC. Snide comments, being looked over for service in retail and restaurants. Honestly, I thought society was becoming better than this but apparently not. Michael's the company makes a big deal out of "diversity and inclusion" at the corporate level. I love Michael's and shop here as opposed to Hobby Lobby because of this. And my Michael's experiences have always been very positive but who hired this particular woman?
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November 2023 by K P.
Love Michaels, especially around the holidays for good deals on holiday decor, gift wrapping/ribbon, etc. Writing this review to give Colleen on register a special shoutout...she checked me out today and she was so kind, funny and cheerful! A breath of fresh air!
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November 2023 by Andre Bullock
I use this company's custom framing service, 10 times over the year. The staff is very thoughtful I've had to have things sent back there was no discussion they redid the work I was very pleased.
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November 2023 by Luke T.
Come here if you need art supplies!!!! I came here today to get oil paints and they were very easy to find. They had a wide range of oil pants and I found the exact brand I was looking for. The cashier was very patient.
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November 2023 by Dr. Maryam W.
Their service to pick up packages for ups is the worst. I received notification that a package was delivered to this access point and the employees along with the manager claim that the notification is incorrect. He goes to mention that sometimes ups claims the package has been delivered but they don't receive it in their possession until 2 days later like really ? Blatant lie because he didn't want to spend the extra two minutes. The store wasn't even busy so I'm not sure why they wouldn't put that effort to check for the package. the ups delivery notification even stated that a person named Tiffany had received the package. So making up stories is beyond unprofessional it's ridiculous
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November 2023 by Sydney S
Well known craft store, strongly recommend having a free account to take advantage of coupons and other discounts! This location was a little low stocked, but that might have just been because of when I went. The website is not updated for locating items. Otherwise, it has what you probably need and staff is friendly (:
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November 2023 by Kim-Nhung Pham
I shopped online and selected to pick up in store. I drove to the wrong location. The sales associate, who told me that I was at the wrong store, could have offered to sell the same items at her store and cancel what I had ordered to pick up at another store, but she didn't.That was what I did anyway.The exact same sales associate had to come and open the locked spray paint cage for me...lol
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November 2023 by Carla E.
If you are into arts and crafts, this is your place to go. They have such a wide variety, and its great to be able to come in person and see and feel what you are purchasing. There is a huge yarn section, plenty of ribbon options, holiday decor, artificial flowers, stickers, frames, and much more. If you are on the lookout for frames, they often have great discounts. The buy one get 2 frames free is an awesome sale. I recently went in for a custom frame for an art piece we have, and Claire helped us. She was an absolute pleasure to work with as she was super friendly, knowledgeable, and gave us great tips on what they had available to us.
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October 2023 by anurag Lert
Great shop for craft made
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August 2023 by Kathy G.
We are just at the end of our whole house remodel on a budget. I really felt the need to review Michael's. We have had several pics framed by them, and they have done a phenomenal job!! My son & daughter-in-law are pretty well-known artists, and I have really never had any of their work framed and put up because my house was so outdated and just a mess!! The first picture we had framed was at a small, family owned framing place not too far from my house. They were fine and did a good job, but when they told my hubby & me how much it was going to cost, we were both a little shocked. We went ahead and had them frame it anyway, but never again!! We have been going to Michael's ever since and had many pics framed. They have done a great job, and I will say that the customer service at Michael's is better than the other framer, and they are half the price!! I took in two small pics that my daughter did, and I picked a black frame for them, but when I put them up, they really bothered me. The frame was too wide and dark for the pics. They did tell me that, but I really wasn't thinking. I brought them back, and they redid them, no charge!! Now, I love them! They also put a different color matt on a big one I had framed for over my mantel. Once I put it up, I realized it was too dark for the bricks behind it. No charge!! Basically, they want you to be happy! And I am!! All the people who have helped me there have been great, very kind, and helpful. Thank you so much, Michael's, for helping to make my remodel perfect!! We will continue coming because we have decided to make our halfway an art gallery of sorts!
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July 2023 by Hiromi H
This is my local store. I am mostly here for yarn. They have a "good enough" selection and are usually pretty well stocked. There is always a coupon and I further make my dollars stretch by using rewards certificates. Mostly I crochet hats to donate.
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July 2023 by Hiromi H.
This is my local store. I am mostly here for yarn. They have a "good enough" selection and are usually pretty well stocked. There is always a coupon and I further make my dollars stretch by using rewards certificates. Mostly I crochet hats to donate.
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July 2023 by Jennifer Parks
Love this Michaels! Friendly and excellent customer service. Great deals!
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July 2023 by Lorenna
Went to this store yesterday around 5 pm 06/20/23 and asked for guidance to one of the ladies in the cashier ( a blonde lady) and she was extremely rude. Showed her a picture of an item I was looking for and the tone of her voice telling me in a super rude manner to stop scrolling the page down when I was showing her the item I was looking for made me walk away. If someone is showing you an item they are looking for please don’t be rude saying “ stop scrolling down so fast I don’t know why you are doing that” in a very very rude tone. Horrible experience!
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May 2023 by Rene Amaro
The people are especially friendly and extremely helpful. I went there with one idea what I wanted to buy, but I left with a better choice.
