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January 2024 by Bonnie Ingrassi
I used their services for a move of a one bedroom condo in Newport Beach. Well, two movers showed up unfortunately one had no clue what to do and stood around most of the day. Since I paid for two movers and it’s an hourly charge, this was very disappointing as it took much longer with only one person really working. I reached out to the company several times via email with my concerns they never responded. Another issue we ran into was all of the hardware for the furniture never made it to the destination, making it impossible to put the furniture back together. While the one mover that was in charge was very good and worked very hard which we appreciate we paid for two and did not get two. I absolutely would not use this company again due to the fact that they did not respond to my concerns, and they did not provide me with the service in which I paid for.
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January 2024 by Joyce E
I highly recommend Maison Moving. I have moved many times in my life both in the ** and internationally. Moving a home is a difficult and worrying task but I know what Im looking for when I have to move. My experience with Maison Moving was such that I RATE THEM AS EXCELLENT.I have several fragile items that are of great sentimental value, and I needed a firm with expertise in packing. I also needed to move as soon as possible from Irvine to *******. There are many companies who are willing to help you move. But out of all I heard from I was most impressed with the response from Maison Moving when I described what I needed. ****** answered all my questions and did an excellent job of scheduling the move, assigning the team (****** and ******) to do the packing and providing an estimate of the cost. Everything went smoothly just as they promised. ****** and ****** are a fantastic team. They worked thoughtfully and diligently throughout the 3 day process and delivered everything to me in ******* in perfect condition. In addition, the cost was reasonable, and less than many of the other estimates I had been given. I cannot praise them too highly I am so grateful for all their help. Thank you.
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January 2024 by Matthew Crandall
Second time using Maison Moving because the first time they were so fantastic I didn't even bother looking into a second option this time. And once again, they did an amazing job. I truly had a perfect moving experience thanks to them!
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December 2023 by Alison Mackey
Really disappointed with this company and their service. We moved from a one bedroom condo to a single family home with storage in between. Upon delivery, we had several items of damaged furniture and multiple boxes that had been stored improperly. Boxes clearly labeled “fragile” had been completely crushed by heavy items, and a plastic box appears to have been tossed around, causing the clip-on lid to come off and the fragile ornaments inside to be crushed. The movers didn’t have the decency to put the broken pieces back, so my childhood Christmas decorations can’t even be pieced back together. We had custom engraved champagne flutes from our wedding that were crushed as well. We purchased the additional insurance that provided no coverage at all, as the damage was deemed too little to exceed the deductible. The claim process took me hours to complete as I had to research for purchase receipts from years prior, and in the end, we received little compensation. I would not recommend this company to anyone. I understand that accidents happen and a box or two might incur some damage, but we had almost all furniture (4 separate large items) come back with a dent or a scratch, and multiple fragile boxes with contents destroyed. Their complete lack of care and disregard for people’s items is evident. It’s a clear pattern of significant damage and poor service.
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December 2023 by Tami Krempec
Ramone and his team (I think their names were Alex and Caleb) were super efficient and polite. We drove a moving truck across the country and just needed help unloading it and setting things up in the house. These guys were more than helpful. They were even happy to adjust and re-organize the garage for me before they left. They took all the tape off the moving blankets and folded and stacked them nicely. I would hire them again.
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November 2023 by Nick Moody
Maison Moving was very detail oriented. The movers made the whole process very relaxing and got right to moving when they showed up. Everyone was very friendly and professional. We would definitely use them again.
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November 2023 by Piernicola Cocchiaro
The management and mover team were all truly professional. From 1 to 10, they definitely deserve 10. A big thank to everyone.
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November 2023 by Cait Star
Marlin and Ramon arrived early and let me know in advance that they were on their way. They were professional and friendly, and were VERY adept and efficient at their job. I would definitely recommend this company.
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October 2023 by Alison M
Amazing, professional, fast, nice, fantastic customer service!! This is the 5th or 6th time I have used them. Always recommend this company, have never had a bad experience. From the minute you call, wonderful customer service , thank you *********! And every mover Ive ever had has been wonderful. Moving is stressful, they make it easy! Thank you to everyone, *********, *******, ********************** and ******. We could not be happier!!
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October 2023 by gppacek
I've used Maison 3 or 4 times including to help move my mother into assisted living and to move our furniture into a new home. The movers are always professional and nice guys and will go out of their way to help get everything done. I will continue to recommend them highly.
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October 2023 by Jamie Drouet
Maison Moving made my move way easier. It was my first time using a moving company because it's always expensive and feels like a waste of money. Maison is reasonable and worth every penny. They were respectful and worked hard the whole time. I would definitely recommend them to a friend.
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October 2023 by Becky Rudd
If you are looking for help when moving, this should be your go-to company! We had a simple move of two items and they were more than happy to provide excellent service. They kept us informed and used text and email to make sure we had all the information needed for a successful move. Jorge and Robert were friendly, efficient, and professional. I highly recommend Maison Moving for all your moving needs.
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October 2023 by Stuart L
Maison moving has helped us move household and business many times. They call when they are on their way show up when they say. Great service! Great employees.
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September 2023 by Wendy Cauble
Would highly recommend this company. Great communication and time saving tips sent prior to move. I had 3 of the hardest working guys a person could ask for on a blazing hot day. My crew was also very professional, clean and careful with all my belongings. My move came in a little under the time frame we expected which was a addition bonus to a already wonderful experience. Anyone moving already knows it's a costly expense all the way around, hiring these movers was absolutely the best money I spent.
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September 2023 by Mike Deon
My overall experience with this company was exceptional from star to finish. The rep I spoke with over the phone was knowledgeable and professional. They kept in contact with me up to the day the crew came. The crew was on time and got to work right away. They were efficient, and courteous. My move was from an Orange County to San Diego my items had no damage and the crew put everything were I asked them to. I would 100% use this company again. Thank you guys!!
