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August 2022 by Rebecca R.
What happened to you LB????? You used to be good at everything. Now, you don't sell matching tops and bottoms ( coordinates ) in the stores. Online, the model will show a matching top and bottom although you're only selling the top. To get the bottoms, you have to search the rest of the site for those. Then, you don't have them anymore although your site says you do. Also, you don't have many 18/20 sizes or Petite sizes in store or online. It's extremely difficult to shop with you. I've been a loyal customer for over 20 years and I'm very disappointed in your service now. You blame it on " supply chain" problems as per our conversation. If that's the case, why are you trying to sell items you don't have in any size???? Fix this problem or I'm gone.
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May 2022 by Lisa C.
Rachel was so great in fitting me for a bra. She was really knowledgeable about the different kinds of bras offered. I highly recommend asking for Rachel if u want excellent service in bra shopping!
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February 2022 by Ray C.
Wasn't too impressed with Emma or Peggy. Walked in, they both looked at us, weren't helping other customers and didn't even say hi. I had to get their attention and ask about specific pants my mom wears. Peggy then pointed in the direction where they'd be which wasn't helpful as there were so many pants and different types in the area, I asked if she can assist with showing exactly where they were. She walked over and again pointed, so I looked and helped myself. They were not nice to my mother who is a senior. I was able to get the pants as they changed the name of the pants and had my mom try on. No amount of money we spent should be a reason for better service. It wasn't welcoming. My mom felt like she was a bother, which is not ok. As we were leaving the whole time Emma and Peggy went to eachother at the cash register and stared at us as we walked to our cat. Only way I noticed was because my husband and kids were walking behind me and when I turned around is when I noticed. Mine and Emma's eyes met and I saw her staring so I waved by and she gave an awkward wave. Do better ladies. Idk if it was race or what but were paying customers and that's all that matters.
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October 2021 by Alison Youssef
The Friday crew always talk badly about customers once they leave the store. Really awkward and off-putting. I've noticed it a few times now.
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August 2021 by Linda Gallagher
Love this store. They always have what I am looking for and the team members are awesome!
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August 2021 by Claire Nartker
Always nice n friendly and a good selection
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August 2021 by Audrey N.
Love how these ladies always provide great customer service! They helped me try to find the size I needed and let me know about any and all discounts that I could take advantage of. My only complaint is that they are always out of my size but they do offer to ship for free.
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August 2021 by santa fe Joyce Moore
Yes My Store for Nice Stuff...especially Under garments. made with quality CACIQUE.BRANDS
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July 2021 by Olivia Martinez
Like there clothes have my size, nice clothing store
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July 2021 by Laureen
This 5-star review is for my experience today and for my recent experience of ordering online with Lane Bryant during the pandemic. I had to return a bra today that I ordered online and I had the good fortune of being waited on by Virginia. She was so helpful, friendly and comfortable to work with. She also made me aware of an excellent deal on bras that I took advantage of. Lane Bryant definitely has the best bras for women who are "well endowed". They give good support, they are very pretty and they can be very sexy depending on what style you choose. I have been buying my bras at Lane Bryant for probably 20 years now. I am not always crazy about the styles of clothing at Lane Bryant. I also think the clothes are pretty expensive. Being a store for bigger women you think they would embrace styles that accentuate or create the look of a waistline and that the clothing would minimize the heavy boxy look. But for some reason their clothes are very square-shaped. Not very complimentary. However, as I said, my five star review speaks to the experience I had today and that I've had ordering online during the pandemic I am very pleased with the products and the service I received today.
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July 2021 by Melissa Cotton
Helpful sales people and clean /organized sales floor.
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June 2021 by N Montoya
Quality clothing, clean store, good service.
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June 2021 by Denise V.
Excellent customer service hands-down! If you haven't already tried the styling session that they offer you need to! It is so fun and it's complementary! They always have my size in stock and seem to have the newest styles! Everything fits perfectly once you know your size here. I highly recommend this location as Rachel is the best!
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May 2021 by Marilyn Edwards
Went in for the first time today and asked if it was possible to get measurements for my correct bra size. The lady working the floor said yes and then disappeared. Couldn’t get anyone to assist me. I’ll chalk it up to it being a weekend and perhaps a little busy. I’ll try somewhere else.
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April 2021 by Judy Case
The ladies were super helpful and courteous. I found exactly what I was looking for.