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March 2024 by Hayden Caldwell
Arrived to my appointment 30 minutes early at Kaiser Tustin Ranch. Everyone was really friendly and was thru and all my concerns handled before my appointment time
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October 2023 by Eric Mayfield
There are some great podiatrist at this location but I’m rather disappointed in Kaiser for demonizing a condition. Just because they have succumbed to the rage of the maskhole masses and dropped the need for masking doesn’t mean you act like any symptoms are cause to refuse service. I mean, would you turn that person away at ER? No? Oh because they mask in ER? So even though a patient is masked and has no symptoms you choose to criminalize the need for services. Why not mask like there’s some strain that you’re not aware of? Oh it’s uncomfortable? Think of the patient that could lose a toe due to a wound and was refused services because of your fragile comfort or need to be sheep? I have been an advocate for Kaiser HMO services for years. I am now backpedaling.
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July 2023 by Mayra Velez
I usually have a good experience here at the Kaiser of Tustin. Today, I can’t say that was the case. Please, No matter what you do please don’t see Optometrist Mohed Sayad. He treated my son extremely bad and my son walked out of there crying and extremely anxious. The things he told him were unbelievable. He knew I upset, I waited for him to be done and I left as fast as I could. Keep in mind that my son is only 9 years old and he treated him terribly bad. He shouldn’t work seeing kids. He shouldn’t be employed here period. My son was honestly afraid of him. By far this was the worse experience I’ve had at kaiser, i guess the best way to explain this is describing this incident as surreal. This incident today better not cause my son to develop anxiety. I requested a referral to the ophthalmologist based on what he told me about my son and he said no and refused to do it. I immediately got a same day appointment at Target optical of Costa Mesa for a second option and was told that the prescription this Dr at kaiser gave my son was not accurate. I had to pay outside of kaiser for him to be seen elsewhere because of Dr. Sayad’s inefficiency He didn’t care at all how he mistreated my kid and I am upset and furious about this. He doesn’t care about the well being of his patients. This guy should be fired.
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June 2023 by Jonah Reyes
The doctor made me jiggle my boodiggle all over the place
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March 2023 by jay cee
Check in at 830am wed March 8th was a problem... lots of staff but not really interested in helping me check in .. just sitting around talking to each other ...smh..
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February 2023 by Millad
I was greeted by Tonya. She’s very professional and made sure to walk me through the process and everything is sterile. She has a wonderful vibe and her warm and friendly personality made me very comfortable. Dr Apodaca was very patient, did tests beyond my reason to visit to make sure all is fine. I was very happy by my visit.
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January 2023 by Monsef Rastgoo
I went there 7:45AM and the Optician was with 1 gut till 9AM and then it took 2 minutes to give me prices and options.Couldn't they give you this 2 min while the other guy was testing his glasses??
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July 2022 by Kelly Kang
Checking in for your appointment is very easy; you can check in at the front desk or by yourself at the kiosk. I’ve been here for a general checkup with my primary physician and an eye exam at Vision Essentials. Both were, overall, good experiences. Front-desk workers are alright, but I mean, I don’t really expect much from them; just make sure to ask questions about payment if you have any. The doctors, however, are exceptional. Very knowledgeable and friendly, and they make your experience as stress-free as possible. Personally, they were good at reducing my anxiety and reassuring me when it came to my health issues. They also offer lots of options and don’t pressure you into doing anything (which you may have to pay a lot for), so they aren’t there to just scam you for things that aren’t necessary.
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June 2022 by Praise B.
I love having Kaiser insurances. It's a one stop shop for doctors apt, pharmacy, lab, X-ray, optometry, etc. This tustin medical office is nice and clean. Usually my wait hasn't been long at all since they see you pretty quickly as long as you are on time. Only reason I didn't give it a 5 star is because Kaiser texted me to do mobile check-in which I tried once but it didn't work so I sat there waiting for about 30 minutes. Other people were getting seen before me so I finally asked and said I wasn't checked-in. They still saw me even though it was pass my appt time.
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June 2022 by Caitlin V.
This Kaiser Permanente location is conveniently within a couple of miles from my house. The staff is friendly and helpful. The lab isn't too long of wait and is efficient. The doctors and nurses are nice and knowledgeable. However, I was greatly disappointed with their pharmacy. I ordered a 7-day prescription last Friday. I noticed today that they shortchanged me two days. When I went back to the pharmacy, they were super apologetic and tried to give me the remaining pills quickly. They even refunded me for my inconvenience, which I was pleasantly surprised and grateful for. Note to self: ALWAYS CHECK YOUR MEDICATION BEFORE LEAVING. When I got home, I took a pill. I decided to count and make sure I had enough for a 7-day supply and sure enough, I was shortchanged again. SHORTCHANGED TWICE! Are you freaking kidding me? I couldn't believe it. They forgot to give me a pill, but I'm not going back. It's not worth my time, nor gas.
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June 2022 by Gary G.
Called to make an appointment to get checked out for not feeling well and they can't see me for a month. Calls don't get returned, and the online system for an eVisit prompted a doctor to prescribe meds that I know don't work for me, but there's no way to contact the doctor to discuss. I ended up paying out of pocket for Medical care not covered by my insurance which isn't the only time I've had to do this.
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May 2022 by William K.
Friendly staff and very clean. The pediatrics department is really good here, the staff has taken great care of my daughter and are very considerate of her feelings and concerns.
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May 2022 by Sandy M
This review is for Vision Essentials only. I do not recommend them. Do not waste your time or money. This is the worst location. The customer service or lack of is horrendous. I went to check in . There wasn't any customers or patients at the time. There was two cashiers on the phone. I wasn't acknowledged by either of them. I stood in a line alone until I decided to sit patiently waiting for one of them. One of the ladies ended her call and checked me in. A man came in after me. The other lady assisted him. I sat down for a technician to call me. I will repeat the place was empty. There was a male and female technician sitting at there desks not doing anything. The male technician called the man that checked in after me first. This left me confused. I didn't say anything I assumed the female technician was going to call me. I assumed wrong. A woman walked in and started looking at glasses. She proceeded to ask the female technician for assistance. I sat and looked at the technician. Who looked back at me without saying a word and continued helping the other woman. At this point I was disgusted and annoyed. I wonder if my race had anything to do with being ignored for two non minorities. At least be a little more discreet.
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April 2022 by Tony J.
We'll here we are with 20 other people in a deathly quiet waiting room... it's been 20 min. I was chewed out for taking a picture of the reception area - with NO patients In it. I was told that I had to delete the pic regardless if there is anyone in it ?? Not sure, if this right. But deleted the pic that had NO patients in it.... Hopefully the rest of this appointment goes well.
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February 2022 by Christine D.
Wow! By far the friendliest Kaiser I've ever been to. The nurse and Doctor were so nice and helpful. I am really happy with the experience.
