-
March 2024 by Tonya M.
I had the worst service here yesterday. I couldn't find an associate to help in hardware so I went to the front to ask. The cashier (the only one who provided somewhat decent service) called someone over for me. I saw the associate come my way and another customer stopped him. He proceeded to help them as I stood there and waited. When he was through with them he let another customer ask him questions rather than helping me. When he was done with the second customer someone in the next aside called his name. He looked me dead in the eye and walked over to the other aisle. I never received help so I left angry.
-
March 2024 by Don S.
I am a relatively large contractor, shopping at big box stores is not an every day event for my crew. Odds and ends that are needed often come from these stores out of necessity and proximity to the project site. Our increasing frustration begins with self check out. You are treated as a thief and released out into the parking lot after they overview your purchase. Idea: instead of obligating self check out to your scrutiny, why not just check us out. You overseeing my purchase is an implication of dishonesty - which is never going to sit well with educated business owners who fully understand what's happening here. Loss prevention at the hands of a two week old employee at minimum wage is not a winning business model. Are they trained to answer technical questions about purchases, no. Are they trained to assist transactions regarding building material orders, no. Then why do you farm our purchases to self check out? I had a painting tip purchased. Only this 20$ item was in a locked case and had to be walked up to the checker. I said that I was going to use self check out to avoid the pro line. Nope. It needed to be a regular checker. ?!? Again treated as a thief. Business owners talk about these issues in meetings. It's demoralizing and cuts into project time. We strategize how to minimize big box involvement with regard to employee purchases. You should strategize this next remark: There are other areas to address when considering loss prevention; like no purchase at all. These types of write ups are usually met with remarks such as "here at Home Depot we drive to..." Or "thank you for your comment and we apologize for the way you view our..." Respond how you will, but you should really put the effort of your response into your foot traffic customers and reward their patronage rather than deem them suspect until proven innocent. We have moral to boost and production times to meet. We clearly have differing business models.
-
March 2024 by Josh P.
Why even have a worker who can't do anything, bad at cash register doesn't know where anything is or doesn't want to help. Regina shouldn't be working where people have to pick up tools/material and get back to the job site; slow and unhelpful.
-
March 2024 by Kerry K.
Good selection of cactus and succulents, friendly employees, clean, convenient location with ample parking.
-
February 2024 by Miles Morse
Lulu has always been a great help! Great customer service!
-
February 2024 by Brett Warwick
Love the D-Pot. Could hang out there all day. This one's directed toward DIY not contractors like the one on Edinger. And the prices on tools are different depending on which home depot you go to.
-
January 2024 by Agnes A.
Product is good. garage opener installer wants to add $400 that is unnecessary. All the installers they referred wants additional money which is not okay
-
January 2024 by James won
one stop shopping for a lot of home or repair items. Best part is getting in and out is always fast with checking. Parking is suoer easy too.
-
January 2024 by Gary B.
In my experience service at Home Depot shouldn't be expected. This Home Depot maybe the exception! Not only were there employees who were visible and present in the isle where I was looking for a part ( plumbing ) but no less than 3 different employees approached me and asked "can I help you". I don't remember the last time I was provided unsolicited service at a Home Depot let alone seen a an employee available to ask a question in the isle I was looking for something...usually I have to flag someone down or wander the warehouse ( for an hour ) until some miraculously appears who then says, "let me get someone to help you". I guess I won the Home Depot lottery that day. I was honestly shocked. My response to the person "I'm good", which was not true but I was mostly shocked. When I finally figured out and could put into words my question...I turned around and one of the people who asked if they could help me...was there to help and answered my question! I got what I need, paid via self service checkout and left! The best Home Depot experience of my lifetime From my experience this is not common! Had to write a Yelp...to encourage people (to write Yelps) if they've had the same experience and to support this (unique?) store.
-
January 2024 by Claudia R.
Delivery service is awful. I had a range to be delivered to me on January 3 and then again on January 5 because they change the delivery for January3 to January 31 and then I so I rescheduled and then I had January 5 and then they reschedule that one until February 1 after I paid them all my money and they told me that it was gonna be delivered on those previous dates and they didn't do it. I will never ever go to Home Depot again for anything that is considered to be deliverable because of their shoddy delivery business. So they said the range was on back order. Well if that was the case why did they sell it to me and tell me it was going to be delivered and then change at the last minute (the day before )?
-
December 2023 by Christina C.
INCREDIBLY helpful w providing assistance and getting prompt help!! Jesse and Chan are superstars with customer service (esp w the ineasy feat of hoisting dollys up and down from much higher shelving!). So so grateful to these two!! Thank you so much!!!
-
December 2023 by Elisa Heredia Reese
The Tustin store needs better inventory management. We traveled to this store because they showed on their website that they had the items we needed in stock. It was a waste of our time and gas. Items were not in stock ?
-
December 2023 by Elle K.
Tidy and organized. Friendly and helpful staff. Plenty of Christmas things! Come explore. First time at this location. Who knew that on Saturday at 9 pm it'd be so busy here? I guess HD is like a candy store for some. Not me. I visit a HD once every 2 years or so lol!
-
November 2023 by Joseph Suarez-Tan
I went in just 5 minutes before they were going to close but they were still able to help me get what I needed and ensure I was satisfied with my purchase. Shout out to Shane, he's a great customer service manager!
-
November 2023 by L.G. A.
I bought some gas hose and valves connections couple of nights ago but happen to leave them in the cart! They were so amazing when I call them and had the items for me! Thank you.
