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June 2025 by Robert Hall
Still waiting for the delivery of the table cover Matt’s for the dining room table we purchased in December 2024.
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April 2025 by Janet Revels
timely and good communication efforts. Thank you very much.
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March 2025 by Alice Chrystie
Very pleased with all of our purchases from Ethan Allen. Paul, our Ethan Allen designer was very helpful In designing our dining and living area and staying in budget. He made very helpful suggestions we had not thought about and we incorporated several of them. Once everything was delivered and installed, we were thrilled with the changes and the results. It’s very hard to find good quality furniture these days, but Ethan Allen fits the bill. We highly recommend them over the big box stores.
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February 2025 by Alice S
[UPDATE 2/22/25]
At last, the furniture has arrived!
The delivery team (3 young gentlemen) was phenomenal - moved around furniture as requested, highly careful to ensure there were no damages to the walls in our narrow hallway or the furniture, and were out quickly. Loved the speed and professionalism.
My only complaints as someone more familiar with Amazon’s delivery process were:
(1) ambiguous delivery windows (thought it arrive early Feb and were looking forward to it, but it had changed to the third week instead)
(2) needing to follow up to pay remaining balance before item is delivered rather than after
(3) needing to call the delivery office separately to schedule delivery vs. being able to easily pick a time through an easy landing page online. But I’m thinking the majority of customers are more comfortable scheduling via call vs tech?
It was a difficult waiting process but very satisfied with the purchase.
[ Previous post ]
We finally made the purchase today, thanks to Nikea’s patience and going the extra mile of visiting our home to take measurements and share feedback on the interior decor.
It’s been a great pleasure and I look forward to getting the furniture delivered soon!
When you step into Ethan Allen, ask for Nikea!
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February 2025 by Karen Caporaso, CFP, CDFA
The furniture, art and all the items are beautiful...The designers are very experienced with helping to choose just the right piece.
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January 2025 by Diane Wells
Excellent customer service and delivery!
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January 2025 by Bill Ohlman
Everything is Ok, Good Customer Service, and Good Quality.
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August 2024 by ioana c
Nikkea was the designer for my project and SHE IS GREAT. She is so fun to work with, she is very good with colors, she has a lot of patience and she spends as much time with you as you need!
I highly recommend her. Good job Linda!
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July 2024 by William Hunt
Upscale and expensive furniture store. One of the few places to get really good quality furniture. Very helpful design staff.
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June 2024 by Robyn Archer
David is very helpful and professional. He takes his time with us to go over all options. We are extremely pleased and will continue to purchase furniture through David at Ethan Allen in Tustin.
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May 2024 by Han Gerstein
UPDATES ON THE REST OF THE $14k ORDER on Feb. 01, 2024 at Tustin Ca. Location
THIS ENTIRE ORDER HAVE BEEN A NIGHTMARE AFTER NIGHTMARE. ONE OF THE WORST RETAIL EXPERIENCED.
THE $14k HAVE ALREADY BEEN CHARGED ON MY CREDIT CARD ON MARCH 01, 2024, BUT YET ALL 9 PIECES DELIVERED ARE ALL MANUFACTURE DEFECTS and ALL 9 PIECES HAVE DAMAGES.
UPDATED:
I DO NOT HAVE ANY OF THE 9 PIECES AS OF MAY 05, 2024.
THE 3 PIECES DELIVERED TODAY MAY 03, 2024 ARE ALL MANUFACTURE DEFECTS & POOR QUALITY CONTROL. I was not expecting the issues to occur again.
-1 Jason Tall Dresser
-2 Jason Night Table.
The dark wood stain color are off, it have large white spots on the wood looking like an unfinished stained on the wood, the bottom part of the drawers is not properly put together, the hardware have some type of looking like spray paint stains.
I have sent all 3 pieces back upon initial delivery. I did not pay Ethan Allen prices $14k to receive DAMAGES, POOR QUAILY, NOT PERFECT CONDITION. If I wanted imperfections furnitures I would go to 2nd hand market and pay $50.’s/$100.’s for Ethan Allen furnitures.
*I WILL ONLY ACCEPT FUTURE DELIVERY WITH BRAND NEW IN PERFECT CONDITION, ANY OTHER WILL BE REQUESTED TO BE FULLY REFUNDED PLEASE!
*NOT ACCEPTABLE ON TOUCH UP, REDUE ON ANY OF THE PREVIOUS DAMAGES PIECES PLEASE!
* TAYLOR BURKHARDT the designer helped me with this order only been with Ethan Allen for a year, TAYLOR is no longer with Ethan Allen. Now I am left with no one to answer my concerns, and help with the damages pieces from the order.
I have been patiently waited for these 9 pieces to arrive. I am disappointed and did not expect the poor quality coming from Ethan Allen. Now I have to wait for the Warranty department to inspect and decide what to do.
At this point I would prefer the full refunds. I do not want to wait any longer and having to deal with the stress, and sleepless nights over furnitures. This experience suppose to be an excitement and enjoyment moments.
PREVIOUS REVIEW:
THE WORSE OF THE WORSE NIGHTMARE!
I have spend $14K on 9 pieces at Ethan Allen Tustin Location. I cannot believe the lack of quality control. I expected more and only the best from Ethan Allen.
The designer TAYLOR BURKHARDT at the Tustin location is very nice, professional and helpful!
Received delivery on March 22, 2024. They delivered the 6 PIECES WITH DAMAGES. The delivery guys were rushed to dropped off the 6 pieces and rushed out. I trusted Ethan Allen brand, I ONLY expect top notch quality for all of the items, and excellent customer service. I am very disappointed.
1-The MING Media Console is manufacture damaged, and there are damages caused from rubbing my hallway wall during delivery.
2- The 3 Jewel Metal Base Counter Stool- the fabric part have tear with dark stains all over ( coming from Ethan Allen I would expect the best quality fabric), and the metal base have dents with scratches.
3- The 2 Karter Cylinder Table Lamp the Crystal base part are scratched.
Today is March 26, 2024 the delivery team is scheduled to stop by to take photos of the 6 damaged pieces. These damaged pieces are still at my home taking up the space, I will not and cannot use the items as it is not in Brand New perfect condition as it suppose to be. Until the issues are solve I am mentally stress, couldn’t sleep at night, and physically stuck. I hope and trust Ethan Allen prioritize to correct these issues AS SOON AS POSSIBLE so I can go back to the normal at home.
Please do your research before you order anything from Ethan Allen. To take your time to inspect all items prior to allowing it enter your home.
I should have asked from the people who actually had their items delivered how satisfied they are! I am pretty su
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February 2024 by Sandra Lemire
To whom it may concern,Customer service I hope. I have been a very long time customer of Ethan Allen. I have purchased anything new lately but when reconstructed a new kitchen and floors, Peter Li ( Shijun) took time to visit my home in chaos and help me plan for my new counter and pendant lights. Right away we connected and he could see my taste. A great encourager in a very stressful time.It was a new interior decorator consultant for me, but perfect with his vision and capacity to integrate the old with the mew that was becoming.My kitchen project came out fabulous and his suggestions on point. I not only appreciate his patience, his kindness, professional demeanor, but how he gave me such i dividualized time and truly listened to me trying to express my needs. Spending 6 mos in construction and finally teach the end, final touches need to be right.I am thank you for have chosen Ethan Allen and pleased as always.Thank you very much Peter Li at Ethan Allen Tustin. California.Sincerely,Sandra LemireGrateful Customer
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October 2023 by Pang Ann
Took over 2 months, and we still didn't get my complete order when sales told us items would be delivered within 2 weeks.
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August 2023 by John Moore
Very professional staff. Good products.
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August 2023 by Liz June McLaughlin
Delivery was great a problem free. Love my new couch.
