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April 2022 by Bill M.
Why are they coming back many months later claiming that their billing through the government did not work, something sketchy is going on. Beware....
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February 2022 by Khanh Nguyen
This place is awesome! Where else can you find a pcr test with results in less than 24 hrs. I've recommended this place to so many people who have also loved the fast turnaround time.Any questions I had via email were answered in a timely manner. This is my go to place for covid testing.
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February 2022 by Lianne Harris
I tested positive at home so I went to Hoag ER and got another test only to be told it will take 4-48 hours. However, I needed an urgent Covid test so I drove anti this place 45 minutes from where I work. I told them I need the results urgently but they still did the test that I need to wait 24 hours for. So I said I need the results now! They then told me after already charging my health insurance that I need to pay an additional $100 for a rapid results test. Do I paid the $100 and it turned out to be negative? Despite the fact that I’m showing every Vovid symptom known to man! Do I did another home test in the car outside and it was positive? I went inside and asked them what was going on? Their answer, home tests are not reliable I should wait for the other PCR that my health insurance is paying them for. BUT WAIT, their result comes to my email and it negative. I’m sick as a dog temp of almost 100 degrees and both of their tests are saying I’m negative? ANYHOW I received my legit Hoag ER test results and guess what…….. POSITIVE! What the actual Fffffff, you guys are a hoax of a company just stealing peoples money!
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February 2022 by Ana Gonzalez
Very bad experience with the short Hispanic man who helps in "Saying the son can more than the mother" just because I asked him for a covid saliva test and he refused. I understand that they do their job but it was not the correct way to answer me and yell at me.
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January 2022 by Suzanne C.
I am writing this review in hopes someone sees this that actually works there. I got tested on 12/31 at their Santa Ana site. They told me I would have my results in 14-18 hours and little did I know that would be an extreme exaggeration. I didn't receive my results until 1/3 after sending them 5 emails. My boyfriend who also tested on the same day as me, received his results but they were someone else's! He reported them to HIPPA because it had the person's name, phone number, AND home address. I gave them the benefit of the doubt and got tested again on 1/7 thinking since it wasn't a holiday weekend that I would be getting my results the next day. I do have to go back to work at some point and they seem to be the only place that has tests. Well it is 1/10 and I still have yet to get my results. I will be reporting them to the Better Business Bureau because this is absolutely ridiculous. Thanks for nothing and luckily, i'll be out of my 10 day quarantine tomorrow. Please don't go here. They give you no results and when they do, they're someone else's.
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January 2022 by Grace M.
Incredibly dangerous and irresponsible. Felt symptomatic when I visited the clinic on 1/3, and told the clinician i was exposed to Omnicron on 1/1/22. They used an outdated Walgreens Binax test and it was negative. Charged me $100 for it when it was $30 at the store (when you could find them). Paid $100 more for a PCR that was also negative. Was not told at any point that I could be testing too early-- in fact, the clinician assured me I did NOT have Covid. 0 nuance. 0 disclaimer. I tested positive with Mission Hospital the next morning. What if I brought that negative test to work as a guaranteed bill of health and infected my entire workplace? Expensive, irresponsible and tactless.
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August 2021 by Sam
These guys are very poorly run.First, the address they list on google is NOT where you go for a Covid Swab test. Which is something that should be made clearer.Second, no one is in the front to let you know what's happening and then they get mad if you start filling out forms without them there.They just need to get their stuff together.
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June 2021 by Amanda M.
Fair price compared to others, FDA approved, and walk-ins welcome. Less than 24 hour turnaround and I needed them to amend my name. They updated my paperwork without issue quickly.
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March 2021 by Varinder Dhami
I was told I will be charged $25 if I am going through insurance but still they charged me $100 luckily immediately after exit I checked my bank app and I found that I was charged $100. I checked with them and the guy said by mistake he charged me $100 and returned $75 by cash. They themselves didn’t gave me the receipt and on asking for it only they gave me the receipt.
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March 2021 by Ginger E.
I've come here twice and both times I've had issues with the quality of the service. They also just started charging a bogus lab fee even though I have two ppo insurance companies. Makes no sense. The people taking the tests don't even wear their masks properly. I would advise anyone to think twice before coming here.
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February 2021 by Anna Hage
Beware of scammers!My boyfriend and I tested positive at this lab with no symptoms. Had to cancel our trip and suffered monetary loss. We retested the next day (each at a different location) and the results were negative. The place is disorganized and did not look professional. We lost $100 each for the test, a few hundred dollars to get retested and a few hundred dollars related to trip cancellation. The lab refuses to admit its fault and refund. Read other reviews! They are constantly producing fake results.
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January 2021 by Cindy C.
Their office in Santa Ana off of Grand Ave was super amazing. People working there were very attentive from the moment I pulled in to their parking lot. Very fast, safe and friendly place. Results came back before the 24 hr mark. Most importantly they accept all insurances and MediCal.
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January 2021 by Silvia V.
Absolutely recommend this place and lab for covid testing and for traveling proof. No appointments - just walk ins. I showed up at 8 am on a Monday morning at the Santa Ana address and it was jammed pack. I would recommend this location only if you have ample time to wait in line and absolutely need to use your insurance. The location I went to is in Orange and is out of pocket ($50 antigen - $100 PCR) depending on the test you chose. I was there at 10 am and got the results via email by 7 pm so pretty fast turnaround. I am using that for traveling so very convenient and one of the cheapest options in OC. Finally, note that the Tustin address is most likely their corporate office. Their website is informative so check it out equaltox.com/covid-19
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January 2021 by Sherif Youssef
Highly recommendedI did my pcr today and got my results in less than 24 hoursThe whole team was very friendly and helpful
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January 2021 by Jesse Dossey
*** 12/29/20 UPDATE*** I EMAILED THE COMPANY AT THE TIME I GAVE MY LAST REVIEW. AND THEY ACTUALLY DID RESPOND TO THE EMAIL I SENT THEM WITH MY TEST RESULTS WITHIN ABOUT 2 HOURS OF THE ORIGINAL EMAIL BEING SENT TO THEM*** 24 hours my back side... unfortunatley there is little to no oversight with these types of companies. so the fact that its been almost 48 hours and i still havent gotten a response is ridiculous. you would think that for a company making money hand over fist in a time of crisis like this that they would at least have a 24 hour line or some sort of online service to find out our results.... nope