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November 2023 by Sanghwan Lee
I had the best rental car experience at this location with the most affordable price point a rental can offer. 4 dollars per day since State Farm covered 80% of the rental cost.Manny was extremely smooth with helping me see the car options (they have suvs and sedans that are spotless).They also have a driver standby so if you come by yourself the driver takes you to the collision repair center which is cherry on top,The coworkers are also the kindest people. All three gentlemen were very cooperative, sharp and gets paperwork done in a blink of an eye. They saved my life because their processes are so smooth!! Who would have thought the best rental service in the world is in my hometown!
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August 2023 by Marcene M.
Ali at Enterprise Rent-a-car at 5 Auto Center Drive in Tustin absolutely turned my 48 hours around! This was not an easy feat, mind you after being hit by a big old hummer and knowing my dad's convertible car, recently inherited, may soon be a total loss. Ali was warm, friendly and a great listener to my tales of woe. He picked me up from home, brought me to the store, and then actively ran around to assist me. After feeling the lowest I have in a while, Ali, really made a difference and I went home in the freshly washed rental feeling lucky and smiling. Not at all what I had expected!!!!Thank you, Ali!!!! Give this guy a major raise!!!!! Marcene Marcus
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August 2023 by Dmitri T.
This is by far the worst enterprise location, multiple times. I came here to rent a car and each time I find myself disappointed they trying to upsell you. They make you. Wait, horrible service.
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July 2023 by Walter Bamert
This was a great rental experience. Meghan helped us find a car that fit us all when another rental company had a two and a half hour wait to get our reserved car. Thanks again Meghan A.
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May 2023 by Pamela RaNae X.
I had the BEST Customer Experience at this location! Their Supervisor Ms. M was friendly, caring and very professional during my hardship car situation! Her fun great energy was greatly appreciated! This world needs more individuals who value the meaning of performing excellent Customer Service, our World is lacking greatly. Thank you for caring and for being a shining bright star during my bad situation.I appreciate YOU!!!Granny P :D
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May 2023 by Su L.
Meghan is stellar! She is so helpful, friendly and has great energy! She is so eager to help and efficient.
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February 2023 by Kyra H.
I had a fantastic experience at this location. Rob and Jennifer went above and beyond to provide excellent service! Far exceeded my expectations.
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January 2023 by Marvin Adviento
Got into a pretty bad car accident, but between my insurance (AAA) and Enterprise, they made the transition between cars very easy and smooth. They picked me up from the body shop, got me into the rental right away. Then, when I returned it, no hassle and got me on my way fast. I highly recommend the folks at Enterprise in Tustin and will use them again.
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January 2023 by Adam John Glazier
The people here were fantastic! Best service of any car rental company I have ever used.
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January 2023 by Brynoscopes
Robert was amazing and gave excellent customer service
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January 2023 by Gaby I.
I really like this branch. I've been renitng a few times now from this branch and had only good experiences. The staff is personable but professional and do their best to give everyone the best car for them.
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December 2022 by Sean C.
Rob Huisman was killer. Couldn't imagine someone representing the best of Enterprise better.
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December 2022 by Ileana
I got two sedan cars so far, one had a few bottles in the car, sign that no one cleans the cars. The second one has problems with the sensors, the camera doesn't work properly and the car shows the front sensor doesn't work. For the money we pay, i would expect cars in perfect shape. I will switch to another company really.
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December 2022 by David W.
Great prices and they made the process very easy to rent and return a van. I had noticed that the gas gauge was at 1/4 tank and they had put 3/4 tank, so I called the rep and he immediately made the change.
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October 2022 by Doug P.
Aston Martin does not equal Alfa Romeo. Shame on the branch manager (I believe it is Shamir), who lied to my girlfriend charging her a $15/day premium and then laughing about it when she called him out. She went back to this location requesting to be switched to a different vehicle without the premium and they told her they will waive the charge... ok cool. We ended up going to the airport location to swap out the car and that team was stellar. When returning the car we see that a $10/day premium was still tacked onto the reservation. So not only did they lie about the type of vehicle, they lied about removing the up charge fees! Avoid this location at all costs until management is weeded out.
