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November 2023 by Rupesh S.
The staffs of this store are very good. I took fruits, bread and some juice and it was well maintained. It was long lines but there your four counters are open so no need to wait for long time to check out.
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October 2023 by Carney P.
whenever I visit this Stater Bros., I always observe the terrific teamwork between the employees and always great customer service. I made a phone inquiry to store#37 ( 14171 Redhill ave) and Mr. Enrique Martinez not only managed my call but he went well beyond my expectations to assist me with my issue. As Service Manager, he certainly reflects the high standards this store strives to maintain for its customers and he is one more reason for my continued loyalty.
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July 2023 by Terin K.
We don't have Stater Bros where I live so it's always fun to visit one when I can. The selection is great, produce is good and fresh, decent if small liquor section, and excellent house plants. Customer service was above and beyond when a nice guy from produce helped me locate margarita mix in the liquor department. Stores are always clean and well stocked.
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May 2023 by Jo M.
Everyone is so rude. Cashiers don't greet you ever. Secretly or explicitly mock you. I say "thank you," and they don't even say it back. It's like I'm getting my groceries for free or something. The other Tustin location is much better!
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April 2023 by Doug H.
If I'm down south on a Sunday I do my shopping at this store on my way home. I really like Stater Bros, but the bagger on Sunday April 23, 2023 at 11AM what horrible. Look, when a shopper brings in an insulated bag I would assume the bagger would know that it's for refrigerated goods. Well this useless person was just putting whatever in the bag. She even put in a box of Gingersnaps while leaving out a gallon of milk and 2lbs of meat. When I called her out on it, she apparently got upset and just started dropping my vegetable and fruit in the plastic bags. In all the years of shopping at Stater Bros I've never came across such a poor reparative of your company. I should have asked for the manager, but I was short on time and my dog was in the car. The bagger needs to be retrained or simply fired!!!!! The one Star Rating is for the horribly unprofessional and lazy bagger and Five Stars for all the other employees...
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April 2023 by Nana Z.
I did my weekly visit to stater bros in Tustin legacy and was very happy Alejandro asked if i needed help finding something which i did. He took me right to it and even got it off the top shelf for me. My checker Amber was very friendly and Kevin helped me out with my groceries.. This is exactly why i keep coming back even thou i have 3 store closer to my house.,
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March 2023 by Juan L.
We love shopping at this location. Their customer service is amazing. The place is clean and very organized and well maintained.
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January 2023 by Sandy B.
This store is a mess. It's old and outdated. It's dingy and dirty. The layout of the store is confusing. Places you think products should be aren't in that aisle. The produce section is dark and cramped. They stuck a frozen food section near produce . Which makes no sense at all. You can't find a scale to weigh fruits and veggies. I've seen liquid spilled all over the floor. Paper towels covering the floor.The manager is rude and unprofessional. He looks like someone that would run this dump. His whole demeanor is nasty.Some of the cashiers are unprofessional and lack training of good customer service skills.
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January 2023 by Dave F.
Better than Ralphs. Consumers need to read the fine print on their sale ads.Some of their produce turns rotten soon after purchasing.Milk turns rotten days before the expiration date, so I buy my milk elsewhere. Butcher section is good & bad. Their premium mild sausage is really good.Some of their packaged beef is bloody & full of fat. Sometimes they run out of common meat, like hamburger & chicken during peak hours. Some older guy with glasses behind the meat counter is a rude, insulting j****
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July 2022 by Amer D.
One of the bad management location ever. The employees there are very nice and helpful but the management attitude is very rude . I used to buy a lot of strawberries from them ( big quality) " if they have enough. Also after the employee checked their inventory. But recently they stopped allowing me to buy it even it's not fresh enough and pretty small and they have a lot. I don't understand if they didn't allow customers buying their stuff then why they open?? Hopefully the high management at the corporate level keeps their eyes a little bit on the store management.. Thanks for replying. I have a business and I understand when you have a right to refuse any sales or you have a limited quantity, but not after asking everyone there if you have enough to give me or not. Beside I couldn't understand or accept the bad attitude and bad customer service of the supervisor. Wish you best of luck. Thank you
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July 2022 by Yesenia L.
I have been coming to this Stater Bros for YEARS now, the staff is normally extremely helpful, unfortunately that was not the case this last visit. I asked one of the employees there, Enrique, for some help he looked at me and completely ignored me turning his back to me, I politely asked him again thinking he did not hear me and he answered back super rude and very dismissive. This store has been my favorite not only for the nice staff also for the cleanliness however this visit Enrique did not even try to help me just dismissed me and continued to walk over to the cashiers and be rude to them as well. Maybe you should reconsider hiring people who are not only rude to customers but to their own peers.
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April 2022 by Anadelia T.
Sam S. Should really get a new job if he hates working there. I didn't appreciate having my groceries thrown down the belt when he was done scanning.
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March 2021 by Elaine P.
I went in last week and had the best customer service thanks to Griselda. She answered all my questions at the register. I will be going back. Thank you again
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March 2021 by Janice A.
I always have a good experience when I come to this location, however when I came in yesterday the cashier named griselda made my experience an even better one! She was quick and efficient not to mention very friendly. Thanks again griselda.
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February 2021 by Karen R.
I shop at Shop at Stater Bro's often, Danny always provides exceptional service! As a matter of fact all the cashiers are super friendly. After a long day of work, I show up at the store for last minute items, Danny always manages to make my experience a great one and this is why my family and I go there all the time.
