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June 2024 by Jessica Ramirez
If I could give this place 0 stars I would! Worst bank to ever bank with! I deposited a CASHIER’S CHECK for my rent that was supposed to be cleared by next business day instead they tell me it will take 8 whole days to clear! Nobody in that bank is competent enough to call the damn bank and clear it, no help from anyone! When it’s not them in the situation they don’t care! Will never ever bank with them again!!!
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April 2024 by Aston Yje (Aston 阿童木)
My wife and I left the Citibank on Barranca Pkwy, where we encountered rude treatment from the staff. They provided no assistance and simply used the excuse of our appointment time being over to usher us out. Feeling disheartened, we searched for nearby Citibank branches on Google Maps and found this one. Since we didn't have an appointment, we walked in with a hopeful mindset. Here, we met Lily Villegas, who provided us with exceptional care and service. She spent two hours helping us communicate with phone support and continuously reassured us. Finally, before closing time, she resolved all our issues. It's unbelievable that my wife and I flew back from China specifically to handle our account problems, only to be treated so rudely at the Citibank on Barranca Pkwy. Lily Villegas's service has restored my faith in Citibank.
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March 2024 by Mary C.
Walked in here around noon on a Wednesday and the branch wasn't too busy. I received help from Cole, Lily, and Rigo (Rico?). They were all very welcoming, prompt, nice and helpful.
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January 2024 by Anna Kinzel
New menager is terrible lazy didn't want help at all unbelievable.
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December 2023 by K. L.
Worse customer services that I ever experienced at any bank. I paid a safe deposit annual charges by mistake (all prior year the charges were waived due to the high balance I maintained at the Citibank). In 2023 they started sending me a bill due to the change in their policy without informing me of the change. I went to the branch paying the bill and after paying it, I realized that I should not be billed for the annual charge. I went to the branch asking the manager to issue a credit for the payment I made in error. The branch manager indicated that he cannot issue the credit because I initiated the payment and not the bank (worse excuse I ever heard of) I told him one of the banker at his branch previously told me that he can dispute the charge on my behalf. After hearing that, the manager said that he will dispute the charge for me and let me know. From the way he said it I'm pretty sure that he would not do it. The bottom line is I'm being penalized for the changes they made in their policies without informing their customers? Horrible, horrible bank
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November 2022 by Albano Molina
Overall This Bank Location Is Great. Very Well Organized And Maintain.
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August 2022 by Seli W.
Beware Investment Advisors at Citi. Last Dec 2021, citi branch setup my mom to get investment advise. Advisor Anna persuade my mom to invest all her svgs into a Franklin municipal bond fund. Less than 1 mos, the fund dropped over $5k, and by 5th mos, it dropped $16k more than 11%. Noted my mom is 81 yrs old, do not speak English, and has NO grammar school, not any investment background. I filed a compliant to Citi investigation team. What it came back was she was in suitable investment because her tolerance level is "moderate", and investment knowledge is "moderate". How on earth does a 81 yrs old widow evaluated as "moderate" risk + experienced investor? Then I find out the decision of "suitable fit" was based on "new acct form" she signed. Anna asked my mom signed an open account form (in English), computer-typed by her, ck box "moderate" investment exp, and moderate risk. So my mom never knew what she signed, but was told in chinese that it was an open account form.I was present, and I did asked "shouldn't we wait until next year because Fed is increasing rate, and wouldn't this bond fund goes down?" Anna replied, she followed this fund over 20yrs, and it is very safe and will go back up eventually if it goes down one year. So far, my mom has lost $16,000 over 11% in this fund within 6 mos. And I later find out citi advisors receives commission from clients and being year-end, advisors must be desperate to meet quotas. Also, Please be aware there is no such thing as "Compliant dept" because there is no person's name who email you nor contact phone no. (Only they can talk justify they're right, but you can never talk to anyone! ) When you call and file a compliant, they take your compliant and after 1-mo reply your email with some ridiculous excuses that your investment is right fit, it is just your bad luck investing on the market. BE AWARE OF THE AGENT, "ANNA L"She service Arcadia, Irvine, SG valley. I had to trace her 3 branches to find her#.
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July 2021 by Job Estate M.
Well I am at it again, ever since April my bank account has been compromised my account was locked and closed they actually lied and said the account was closed in April and yet they sent me a statement saying of July 7th that the account was closed 6/28/ 21. I have banked with Citibank for 12 to 13 years someone compromised my account had been making deposits in my account without my knowledge in the savings and checking. I don't know how this happened. I'm a 68 year old woman I had my social security in there that's all I had someone had been dipping and dabbing out of my account without my knowledge. I have called Citibank every day since April and since they had given me a letter saying that my account closed on 6/28 of this year. I have been trying to get my Social Security check out of my checking account that's all I had in there . These crooks they had put some type of deposit in my savings account without my knowledge and I had only $5.08. Without my knowledge. I had no idea what was going on in my account and I lost my social security check from the month of April because the account was locked. It has been stuck in the account since April they wouldn't release it and still won't yet I do not know why. All I want is my Social Security check that has been stuck in there since April that I have not been able to get my money out. It is the worst bank in life the customer service is horrible they'll continuously say that they're going to send you a letter giving you a reason why they closed your account, but they never sent me a letter since April. Do not and I advise you do not bank with this Bank. I am still out on a limb and have no answers.
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May 2021 by 响
The banker Chris Yeung, NMLS#1622075, who had verbally assaulted and provoked me once I requested a fee wavier since as I explained at the branch that I could not maintain the minimum balance of $1500 while I was traveling to another country during Covi-19 2020 and seeking his understanding and assitance only once .However, Chris Yeung 's advice to me of avoiding the future service fee is that "you just need to get your account closed next time if you travel to another country and it's your own responsibility to alway maintain the balance which irritated me significantly. The person is definitely a racist, who was originally born in the US that deliberately discriminated other individuals who are specially new immigrants to US, mainly from east Asia and verbally abused his authority and professionalism as a personal banker at this specific branch. He even threatened me to let the security guy to kick me out if I could not stop complaining his service a a customer at the branch. I suggest any new-to-bank customer be aware of this guy and try not to visit this special branch that has few bankers some of whom might think they are the king of this branch bank and obtaining the service from Citibank branch at other locations.
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November 2020 by Esperanza Villarruel
(Translated by Google) More than 1 hour trying to reach a representative and I couldn't. Very bad customer service(Original)Más d 1 hora tratando de comunicarme con un representante y no lo logré. Muy mal servicio de atención al cliente
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September 2020 by Darcy B.
I would give this place zero stars if I could. It has the absolute worst customer service on the planet. Part of the problem is that Citibank is such a large multinational bank that one department does not talk to the other department. If you go into the branch, all they can do is to call the same customer service numbers that you could call from home. Of course, the customer service numbers are either busy, refusing to pick up the phone, or not answering calls because they are operating on an east coast schedule. The personnel at the branch can only sit there and half-heartedly apologize. The management is even less responsive.
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July 2020 by Seper Abdi
I had problems last few days with my transactions and online support didn’t do anything for me so I went to this branch and luckily I saw “Blanca Prado” and she took care of me from the first for every single problem I had and she followed up with me till my problems get solved. I want to say thank you to her. At this branch you can find helpful people like “Blanca” and “Mena”Thank you
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July 2020 by RICHARD ALCARAZ
I have been a Citibank customer for over 40 years and visit this Tustin location because it is convenient for me. The building is always clean and tidy; the staff is friendly and really helpful; and there is plenty of up-close parking. The other thing that I like and respect about Citibank is that the company traces its roots all the way back to 1812. To me, that says alot about strong bank leadership and a secure balance sheet for the safety and security of your funds!
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June 2020 by Mousa Abdi
I had problems last few days with my transactions and online support didn’t do anything for me so I went to this branch and luckily I saw “Blanca Prado” and she took care of me from the first for every single problem I had and she followed up with me till my problems get solved. I want to say thank you to her. At this branch you can find helpful people like “Blanca” and “Mena”Thank you
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May 2020 by jacob b.
Came in to setup a business account and they said they had appointments setup all day and could not help me. Then I watched the same guy sit as his desk with nothing to do. They would not call other branches to help get me an appointment and several times tried to send me to the website. I was stuck trying to make calls to other banks and finally got with customer service on the phone after a half hour and ended up with a guy in New York who told me to go to the website. Just find another branch these people don't care.
