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May 2024 by Tori Shantel
Fix the dang mobile wallet atm not even doing anything when I put my card or phone next to the icon for mobile access. For year now my damn phone won’t work for any atm anywhere! I have to insert my card. Ridiculous. Bank of America way better with that and Bank of America atms are way faster
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February 2024 by Traci Bailey
BEST BRANCH IN O.C. Everyone at this branch is beyond helpful & amazing. I can't say enough about everyone.They are like family. I won't go to any other branch. Thank u for all ur kindness & beyond amazing customer service.??
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February 2024 by Ellie S.
Amy helped me open a new college account! She was very nice and helpful, she let us know all our options on what we could do to best fit us. Would go to that chase just to see her again! :)
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November 2023 by Activities Trc
Brian David Smith *BDSLTDINTLLLC*currently has case on file with JP Morgan/Chase Services against 5 Locations and 19 thieves who used duplicate cards/fraud. Locations for numerous charges against Title Card Holder Agreement Customer on file. 05-Apr23-1431.Copyrighted 2019*Account ending in 7723. *2009-2023*
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September 2023 by Joshua J.
Seeing as this is the closest Chase to my house I have come here for years, usually when the bank is closed to get money from the ATM's. Well at least that's what I would like to accomplish but seems like that's a tall order. 3 ATM's...one can't give out cash cause why not, that's not what people want from ATM's. Second one touch screen doesn't work so can't get past the pin enter screen. Third one declines the transaction for no reason (and has happened at that specific atm for months). 3 ATM's and can't get cash. Had to go to Albertsons and pay a fee at the atm inside just so I can get MY OWN FREAKING MONEY. Your main purpose as a business is to provide the customers with access to their money (you know, the money you use to invest and profit from), the least you could do is make sure the machines designed to distribute that money actually, you know, work. Embarrassing and possibly the final straw on my long and terrible journey with Chase over the years.
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August 2023 by Kim McCulley
When I was being helped by the sit down teller at the end, he never once looked at me. He was looking everywhere else but me. I find that rude and unprofessional.
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July 2023 by Randall Bell
The staff is not as friendly as a smaller bank who knows you by name.
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July 2023 by Frank Landen
It is a bank
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July 2023 by Reyna Hz
The worst thing is, I've been talking directly to the bank for hours, days, and no one answers.
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March 2023 by George B.
I came to this location on Tuesday 3/14/2023. I deposited a check. Employee was friendly and helpful. I needed to check a pending transaction. Gentleman told me that I need to sign in on clipboard and one of the other bank staff would help me. As I was finishing signing in. I was helped out by Ms. Hedy Zhang. I explained my situation. She checked my account made a phone call and got it sort out. She was very helpful and professional.
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March 2023 by Jerry W.
Andrew Alvear was the nice gentleman who assisted me with fraud on my account. He filled out the affidavit to get my money back and converted my account to new numbers and debit cards are on there way. He was courteous quick and was not afraid to ask for help to confirm our new cards were usable on new account. You can't go wrong with Andrew a true hard working employee.
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November 2022 by Juhi Adhikari
I really owe this bank and it’s awesome manager. I was greeted by Luis who was training there. I urgently needed a bank stamp on my statements as I was in the process of applying for a visa and they wanted the bank to sign/stamp to verify its authenticity. Before coming to this branch, I had tried to do the same on my Bank of America account and they refused saying they had no such stamps and would not even sign my printed statement even after verifying its authenticity. I was in a real time crunch. So I had to try my luck here and thankfully they very graciously helped me out even going out of the way and helping print my average balance for the past few years. This branch, Luis and the manager saved my day. Unfortunately my husband did not have an account at Chase so he could also get his stamp here but when we tried at another BOA branch by showing them what chase did for my statement, they signed his too. Can’t thank this branch enough!!!!
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November 2022 by Create4you more
Even parking being worked on but great service
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October 2022 by Emin K.
Clean branch and friendly staff. Would definitely consider doing my future transactions at this location.
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July 2022 by Kim Butler
Best bank around
