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December 2023 by Geraldo T.
More accurately a 3.5 rating. I purchased four tires thru Amazon, and tire choice was the recommended installer in the area. Pluses: Kevin honored the Amazon install price in person. Service was prompt and courteous, and tech even inflated tires to specified pressure on doorsill placard. Minuses: Store didn't have the Tesla lifting pucks to avoid battery damage - I had to provide them. Surprising since Tesla superchargers were in the parking lot. 2. I witnessed the tech using only the air impact wrench to tighten the lug nuts, and as I found at home, overtightened them. I had to retorque the lug nuts myself to factory specs.
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November 2023 by Joanna Santiago
I had previously purchased tires here and they were really helpful. Today, I came in to see if they could do the maintenance on my car and they accommodated me into their busy schedule. Kevin had great customer service and I appreciated his honesty, THANK YOU!
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November 2023 by Rome thamrin
Good price, excellent service on Sunday 1 hour before they closed. Manager Kevin was very helpful. Will come back and refer to friends and families.
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November 2023 by Kathleen Selevan
I had a flat tire and this location was near my work. Nice people quick and easy service Nice facility. Very happy with them and will return
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October 2023 by Sarah Neppl
I came in right after they opened and was a little nervous if they could help me since I was in a bind with my flat tire and Sequoia greeted me with a really welcoming smile and reassuring “Goodmorning!” She was really kind… wonderful service. Jimmy was my technician and he did a great job!! Thank you!
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October 2023 by John J.
Sometimes you don't know what they did to your car until months later. They overtightened my twenty lug nuts so much that I could not possibly remove them, not even jumping up and down on the wrench in the 9 o'clock position. So I returned my car months later to have the lug nuts loosened and torqued properly to 100 foot pounds, and.... they repeated their pneumatic impact wrench tightening. I had to go to two other Tire Choice stores before I found one half an hour from my home to tighten the lug nuts properly. They told me they often get complaints where Tire Choice had boys doing a man's job.
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October 2023 by Sarah N.
I came in right after they opened and was a little nervous if they could help me since I was in a bind with my flat tire and Sequoia greeted me with a really welcoming smile and reassuring "Goodmorning!" She was really kind... wonderful service. Jimmy was my technician and he did a great job!! Thank you!
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October 2023 by Kevin S.
I had an amazing experience today at the Tire Choice. I was only place replacing one tire and the Lug nuts were stripped. They spent 45 minutes getting the one tire off. Once they replaced they told me the issue and I drove to the O'Reilly close by and got 4 regular Lug nuts, as I am tired of the stupid wheel locks. Once I came back, no problem, he put them on for me and all was well with the world. Great customer service from Sequoia in the front and incredible service from the manager Kevin. I would def recommend this place.
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September 2023 by Steven Lau
Excellent, trustworthy, quick service. Been here a few times now and each time the work accomplished was excellent with excellent customer service.
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September 2023 by Rick B.
they are scammers told me on the phone price for installing my front brake pads then when I got down there, they told me they don't install customers parts, even though it was top quality... just wanted to scam you out of more money for their pads... I asked them if they would honor what they said on the phone and they just told me no. Run, don't walk from this place.!!!!!!
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August 2023 by Katelyn Bertrand
Kevin was so great ! I came in because my car was making a metal dragging noise he immediately helped me out and as it was just a quick bolt that needed to be tighten he helped me out I would recommend tires choice they truly want to help not just charge you for the small things like other places . THANK YOU AGAIN !
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August 2023 by Paul Kim
I made an appointment through Amazon to have tires picked up/installed, called 2 days in advance to double check on the appointment. Drove 90 mins to get to the location and told me to wait 2-3 hours. What is the point of making appointments and calling in to check?
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July 2023 by Tammi Nieto
Said there were going to check everything and didn't. How I know? I took measurements of fluids, and other was the same when I left. Supposed check front brakes and didn't. How I know? They were making a little bit of noise. Took to another place and yes...brakes will need service soon.
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July 2023 by Steve Horowitz
Went out of their way to fix my tire issues. Great service and reasonable prices. Highly recommend. Thanks, Kevin.
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June 2023 by Logan B.
Had a flat and needed to get a new tire. They told me they have the same tire in another brand and confirmed with me that it was in fact a 205/55R16 94V. In their system they mislabeled the "ironmanGR906" as having a rated weight index of 94 where in actuality it's only rated for 91. I even confirmed with the sales associate that it was the correct tire to match my others and even showed me on his computer screen that it said 94. After they installed the tire, I payed and went to go check out the car and the tire, clear as day says 91 on it. I told them they invoiced me for the wrong tire and I would like to receive the tire I both asked for and payed for. They told me they will not remove or refund the tire as it's already on my vehicle. They then told me it doesn't matter as either of the two weight ratting is good enough for my car. They gave me their support number to inquire about the mistake (fraud) and get a refund, however they are closed on weekends so I am left with the wrong tire on my car and no course of action against them. Come Monday I will most likely be told I can't return it because I drove off the lot with it. I asked the manager if he could write a complaint or acknowledge that I did not want to leave with the tire on my vehicle as they sold me the incorrect part. He then asked the associate if I really doubled checked the index rating and the associate said yes. He then said no he won't put anything in writing and offered to take the tire off and put back on the donut if I felt uncomfortable with my purchase.