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January 2022 by Sergio O.
Had an outstanding experience at this location. I was assisted by one of the employees by the name of Scarlet. This is my first time shopping at Carter's and will definitely not be my last. Thanks to Scarlet I now have the perfect gift for my niece. Thank you Carter's and thank you Scarlet!!!
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May 2021 by Janaki V
Good collection of baby clothes.
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March 2021 by Crystal L.
There's a reason why this location has 2 stars. The staff (for the most part) is awful. Super unhelpful & just so annoying to deal with or talk to. I went into this location for the first time for returns & a pickup. I was unlucky enough to have to converse with Marina. This woman is so bossy & acts like such a know it all. Her tone of voice is so condescending, not only to me but to the girl she was "training" that was trying to help me. First off, don't expect them to apparently have any knowledge on how to return something you bought online. If you don't bring the packing slip, they'll basically tell you they can't help you. I told her there obviously had to be some other way so she reluctantly let me know that Carter's MIGHT have emailed me some kind of barcode that they could scan. You know if you order something they send you a few emails saying they got your order then saying they shipped it & then millions of "we're having a sale!!" emails all under different email addresses that you have to sift through just to find the damn barcode!! Like okay thank you so much. Let me just maybe find this potential barcode that the company you worked 10 years for might have sent me so I could do my damn returns in person. Well I found it & they scanned my items, which for some reason came back at a discounted price.. so they gave me my money back AT THE DISCOUNTED PRICE... cool thank you! I could've just mailed in my returns, didn't have to deal with attitude & gotten my money back IN FULL but nope I went in person like an idiot. I want to say that next time I'll just purchase & return online, but honestly after this experience (along with several terrible ones at the Lake Forest location) I won't be shopping at carters again. Target, Nordstrom etc. can take my money because they know how to hire people that CARE about customer service.
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January 2021 by Sriram Seshadri
Went for an online order pickup and the lady at the front desk seemed very uninterested to help. She didn’t understand systems and processes of how online order works and that the order is notified to be picked only if someone has kept it ready at the store. She kept saying she can’t create an order out of thin air and it’s not available at the store. Not sure if she was discriminating or generally not interested to help people. Finally found my items right in front of her after I asked her to check again. Going to avoid this store from now on.
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January 2021 by Punit Doshi
Staff is really warm and helpful.
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January 2021 by ashish sachdev
nice place to shop baby clothing
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December 2020 by Silvia V.
Go there and shop on your own! Don't deal with the staff there at all cost - except for necessary check out. Recently had a little one and Carter's clothes became part of the gig. The clothes are cute though if you have a boy, it's pretty much dinosaurs, cars, or firefighters... Carter's nay want to expand their boys' line and be more 21st century focused! Selection is decent at this store. However, the staff is clearly there for their paycheck and that's it. Nobody to help out and definitely not friendly at all. Went there twice and was just disappointed at both times. Another annoying thing is: don't bring your stroller. The space between clothing isn't great so don't expect a customer-centric store.
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November 2020 by E M.
The cashier was incredibly rude. I will now go out of my way to visit a different location due to the poor customer service and etiquette that was displayed. Customer service employees need to realize that when you treat customers with respect, they will keep coming back to you. This concept evades this woman. I can tolerate many things but rudeness is unacceptable.
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October 2020 by Sierra V.
I wasn't expecting much when I came into the store to pick up my online order. I just wanted to pick up my package and go, however, the sales lady was horribly rude. Instead of being helpful and providing clear instructions or answering my question, she felt the need to speak to me in a condescending manner. When I wasn't receptive of her condescending manner because I wasn't going to let someone talk to me rudely, she felt the need to chastise me by telling me to tone it down. When I told her I didn't appreciate her mannerism, she laughed. CARTER - I seriously hope this is not how you train your employees to treat your customers. I hope she gets some training to treat other how you want to be treated. Terrible representation of your company in this day and age when there are many many many options out there on quality kids clothing with great deals going on all the time. And to make it worse, when I asked to make sure all my items were in the bag I was told to check it myself and when I did, turns out I was missing 2 items! Mistakes happen but treating customers badly and then the missing items??? Come on..... they need to get it together. I like Carter's most of them time but not enough to deal with rude sales people like her. I might return my entire order and go someplace else. I spent $300 on this one order and I place multiple multiple multiple orders a year. Gap and target have great uniforms and everyday clothes and Nordys has great special occasion clothes (with great customer service)!
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September 2020 by Sierra P.
I like Carters, most of the time. Today I came by at 6:02pm to pick up a curbside pickup order only to be informed that they don't do curbside pickup within one hour of closing (7pm). This information was not in the email I received, nor was it posted on their doorfront with their store hours. So, as a result, I had to unpack my one and two year old and get them in the store to get my order, as I was not going to come twice. Not only that, when I get to my car I realize that they didn't even hand me all of my order. Then, I have to go back up to the door to get the rest. Poor customer service, poor attention to detail, and not accommodating for people with children, which is the key demographic served here.
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September 2020 by Amber L.
Love Carters stuff but I made an online purchase for store pickup and got the email that the rest of my order was ready for pickup. Yay! I read the email in its entirety, saw the store was open until 7 so I swung by after I picked up my 4-yr-old from school. Arrived at 6:03pm. Called 4 times until someone finally answered which was now 6:10pm. Told her my name for pickup. She told me they stopped doing curbside pickup at 6 and told me to come inside. First off, I arrived at 6:03 and had to call 4 times until someone finally answered. I think if they would've answered the phone the first time they would've been fine bringing it out at 6:03. Second, I know she heard my kids crying in the back. I have an 18 month old who hates the car so no I wasn't going to take my two kids out of their car seats and drag them into the store for an order that was already ready and take two seconds just to strap them back into their car seats for them to be even more upset. They were losing it in the back and I just wanted to get my order and get home quickly. Third, I have read the email up and down. NOWHERE does it say curbside pickup hours. Nowhere. It shows store hours which is 7pm. The store was open, I was parked right outside, and the associate turned me down. I was already having a bad day and this was just the grain of rice that tipped the scale. I seriously don't understand why the employee couldn't just walk out my order to me, even if they did stop at 6:00. I just barely missed that time. But more than that, how the heck am I supposed to know the curbside pickup hours? It doesn't say it anywhere on the email so I don't think that was right. So either they need to change their emails so they show us what times we are able to come pick up our orders, or someone at the Tustin Marketplace Carter's store needs to be retrained because that was unbelievable that I was turned down and couldn't pick up my order curbside when I showed up at 6:03 and the store closed at 7pm. Absolutely ridiculous.
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June 2020 by Ray Chuhan
great deals and prices
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December 2019 by Anthony N.
I am sure this review will go nowhere, but Ill just leave one in case others did their research before coming to this store. Asked for an item check before I headed to this store since I live 30 mins away. The gentlemen on the phone got the sku # from me and said they have it and told me to come. Drove there and there was nothing on hold. I told them I called ahead and they said that they have it. The lady blamed me for "hanging up too early." Well, your guy said that you guys have it and asked me to come before he hung up first. In the end, they didnt have it. -_- So much for checking before coming. As an employee, you can mess up on many things, but one thing you dont do is to bait a customer to come claiming you have an item when you dont. Wasted my time
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November 2019 by Gagandeep Singh
Nice place to get clothes for the kids.
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October 2019 by Yonnie C.
Found a pretty cool unicorn wand here, that I have not seen at other carters or oshkosh stores. This location actually has both Carters and OshKosh in one, so that was pretty neat.
