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December 2023 by TM ..
I recently visited this Boot Barn location and was impressed. As soon as I walked in, Abel greeted me warmly and asked what I was looking for. I told him I was looking for a specific pair of boots. Unfortunately, they didn't have the specific ones I wanted in store, but Abel mentioned that they could be ordered online. Despite that, I took the opportunity to ensure I got the correct size. I was grateful for his knowledge and insight. It felt like a truly personalized shopping experience. I'd like to give a shout-out to Mari for keeping me informed about the ongoing promotions in the women's department. I appreciated her personal suggestions as well. I'll be returning here to shop in the future.
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December 2023 by Cindy Strickland
We had a great time. Store is clean and well stocked. Staff is friendly and helpful. Love this store.
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November 2023 by Food View
Excellent place to shop good priceNice service
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October 2023 by Chris A.
Customer service matters. I stopped in today at about 12:30 with money burning a hole in my pocket and intending to buy a nearly $300 hat if the store had it. As I perused the hat selection and went back and forth between both sides of the hat selection, the woman employee who was tending to boots just on the other side of the aisle where I was looking at hats ignored me. I walked to the back of the store where I saw some hats on the wall, but it became apparent they were for decoration, so I walked back to the hat section. The same woman employee continued to ignore me despite it being apparent to any sentient being I was looking for something. As I walked out empty handed, another employee in the same aisle as the other one let me walk out without saying a peep. Mind you, I was the only customer in the store at the time. Let that marinate. It's hard to make a sale when you don't engage with the customer. Even though the store didn't have the hat I came in for, the seemingly oblivious employees who ignored might might have sold me something else, albeit not a hat. When I traversed the store, I saw on display a couple shirts I thought I might like, but I wasn't about to buy anything after being ignored. With that, Tustin Boot Barn, I bid you farewell. I won't be back.
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October 2023 by David King
Good quality, nice selection. Work boots or cowboy boots they have big selection.The women's section is big as well.
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September 2023 by Robert Lynch
Brought my hat in for some shaping. Brian took care of me and set my hat perfectly.
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September 2023 by Stephy A.
Came to this boot barn because this store was the only one that had a dress in my size in stock; I usually go to the one in Anaheim. I walked in and the employees looked friendly talking amongst themselves and helping out some customers. I walked around and found the dress I was looking for and decided to walk around and look at some boots. Usually by this time is when I always get a "hi" or "have you been helped" by an employee but not today. I ended up finding some boots by myself after some time and by this time a few employees had walked past me and I know they saw me looking lost because we made eye contact for a moment but they left. I tried to find someone to help me out at the end but no luck. I'm just going to believe that it was probably almost everyone's lunch time and I just caught everyone at a bad time and not anything discriminatory because I didn't look like the customers that were being helped.
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September 2023 by C K.
Love that they have brought a boot barn here in Irvine.... Sad that it is not as well stocked as the one in lake forest. They have some items but as many options as the one in lake forest. Service is still good and value is there.
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August 2023 by B V Pramod
Good ambience, helpful and friendly staff, a wide choice of western apparel for men and women from a wide variety of brands. Tad bit more costly than the normal apparel store but understandable as many of them are locally made. It's the nice decor , convenient arrangement of items and the smiling staff that makes shopping at Boot Barn a pleasant experience. I just wish they had more brands for men's cowboy hats and hiking boots.
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July 2023 by Adam the Dog Trainer
So glad they opened this location! Robert is the man to see for a hat
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July 2023 by Dylan M.
Fransisco was able to reshape one of my old Stetson cowboy hats that had gotten messed up over the years. Definitely recommend this great store.
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June 2023 by Ruth Bruno Real Estate
What an awesome Grand Opening at Boot Barn in The Tustin Market Place. Lots of fun activities, Photo Booth, live music, pancake artist, coffee bar, in store tap truck, hat branding, fun drawings and prizes. Super fun and lots of boots and amazing clothes. Very impressive and the staff where all helpful and nice. Thanks!Ruth Bruno Real Estate
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June 2023 by Alex F.
Probably never buying from this place again. I spent 300$ on my work boots as I typically do but the rude male cashier in the front told me the boots don't come with a box, and I would have to pay extra for the box, so I walked out with NEW boots in a dam plastic bag like some sort of goodwill
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June 2023 by Catey Wessy
It’s beautifully decorated for best shopping experience
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May 2023 by Joshua C.
Beautiful store. All the employees were extremely helpful and kind. They don't treat you like a sale, but as a person and genuinely just want to help. Pauline helped me find the perfect jeans. She was very helpful, inquisitive, and kind. Everywhere in the store theres always a friendly face to greet and assist you.