-
January 2024 by Ray Nulod
Helpful employees.
-
December 2023 by Mark E.
STORE HOURS : If you want to open later and close earlier than your posted hours as listed on your store window and in your ads, change the posted hours so customers aren't wasting their time and they can then make their purchases at Walmart or Target.. Went there 12/9/23, posted sign hours said close at 9:00 PM and they closed the doors on me at 8:30 PM. So I go back 12/10/23 posted store opening hours 9:30 AM only to stand out front with other customers, to find out they open a 10:00 AM. Message to Big 5 corporate, If your not going to honor your posted hours/advertised hours, stop posting/advertising them. I know "No Problem," right?
-
November 2023 by 민홍기
A place with many things. Quality is slightly lower.
-
November 2023 by Greg D.
11-16-23 @ 4:00 PM Walked in to purchase shoes yesterday. As I walked in, at least 4 employees were at the front counter eating ice cream. Totally ignored customer. As I browsed on the merchandised, no one came to assist and this was about 20 minutes of me being at the store looking. I had to approached the " ice cream loving employees " that I needed help to break up their party. His is not the first time I experienced POOR CUSTOMER SERVICE FEOM THEI STORE!
-
October 2023 by Cristy G
Store is clean and organized. The staff was very nice and helpful. I was in and out of the store in less than 10 minutes with my new slip resistant work shoes. ?
-
September 2023 by Brandon M.
Jon was great helping us find mouth guards and a football for the kids. Our kids are 4 + 6 years old and finding sports equipment for them was easy and breezy working with Jon and the boys over here at Tustin Big 5. Easy to find location off Newport and down from the 5 freeway. We'll definitely be back for our next sporting good purchase! Thanks Jon and crew!
-
September 2023 by Executive Shogun
I had a nice review but my stupid phone refreshed itself.Long story short.Agistine and Dali, super helpful and friendly. Solid experience here.Thanks, guys!
-
September 2023 by Mr. Jonathan
The tennis equipment is what I look for in any Big 5, the hunting gear is not what I really look for. The knives are some of the best retailers can offer. Again, Tennis. It gets the job done just fine when compared to what was Sports Authority and Bass Pro Shop.
-
September 2023 by Lilly R.
Extremely unwelcoming environment and the associates are not helpful at all, all the staff is very unfriendly and you can tell they are not engaging or interested in making any sort of effort to help you with any questions or suggestions. I got a bunch of "I don't knows" when asking basic questions about a bench press for my boyfriend. Horrible experience "I don't know" if I'll ever be back at a Big 5 ever again.
-
August 2023 by Donna R.
Good service. They have a small selection but it works for me. Good value for the money too!!
-
July 2023 by Ricky Wong
My family bought our hiking shoes in the store. Price is good. There are a lot of selections for kid and adult.
-
July 2023 by David Bouchard
Very well organized store with helpful staff. I definitely would ship here again.
-
April 2023 by Steven Michaels
Not helpful at all when returning and my receipt and everything and they would not return the item that I bought correctly I paid for it with debit and they gave me a store credit back because I no longer have that debit card it was stolen so they said they can only give me the store credit versus cash back and I asked to speak to the manager he said he was the manager you guys ringing me up
-
April 2023 by Jon B.
It'll be a very long time before I shop here or tell the parents of my league shop here again. Went to go buy more baseballs for practice since shipping would take 5-7 business. The woman at the register told me that I wouldn't be able to use the coupon that was emailed to me since the $35 12pk of balls was "on sale" for $5 off. Great job on saving the company $9 instead of making a sale for $90.
-
March 2023 by Nio B.
Do not ever buy ammo at Big 5 . Specially guy name Andrew. Told him 12 gauge Not 20 gauge . He's not to familiar with ammo. So he sold me 20 gauge instead bec it was on sale . I don't own 20 !!!
