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April 2021 by LeTTy bAlTazAr
Clean , organized store.Staff help you to find the products on the store, recommended to go with more time to look around!!
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November 2020 by Sue Rivero
Went in for a specialized shampoo and ended up signing for their credit card at the same time. Look at this great free gift they gave me. Everyone was so helpful. Nice store to shop at.
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November 2020 by Elle S
Clean store overall but the shopping experience during covid-19 is frustrating. You can't test anything. Regardless, the staff is nice and attentive.
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August 2020 by Lyza Flores
Went to this Ulta (Tustin,CA) today & this’s is what my “”NEW” product looked like when I opened... I called & spoke to manager & she said this is a new thing since they don’t have “testers”. People open product, try & put back. However this doesn’t look like they just swatched
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June 2020 by Melissa B
Just did curbside pickup at this location. What a joke! The employees wouldn’t answer the phone even though they were standing right next to the phone and when another employee walked over from across the store to answer it they let me know that there is no customer contact and I had to be inside my car and they needed to check my id from inside the vehicle. When I pulled my car up to the front door I had to call again and no one wanted to answer the phone even though they were standing right next to it and had just hung up with me. The girl, Jessica, finally answers and came out and walked right up to my window to check the id and came just as close to me as she would have if I had picked it up in person. Will not be supporting Ulta anymore after this pickup. The emails say curbside pick up is hassle free when that is definitely not the case at this location because no one seems to want to work. They should have just stayed closed like the other locations if they didn’t want to work and have to see customers. After reading other reviews about this location it seems they have had customer service issues for a long time. Been a loyal customer since 2005 and that ended today.
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June 2020 by Melissa Whitsel
This Ulta has the best customer service! The girls are all really friendly. I was trying to find a lip plumper that was clear, one of the girls recommended the brand two face! I'm sooo happy with her recommendation! It works amazing, was exactly what I was looking for and fit within my price budget.
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June 2020 by Rachel D.
I didn’t want to leave a bad review but the horrible customer service experience I had here has been bothering me all morning. I went in to buy a headband. At the register a manager was training a new employee. The trainee rang me up and asked if I wanted to join their rewards program. I said no. The manager gave me a whole sales pitch about it and I let her finish but I said no thanks maybe next time, just trying to be polite.Here’s where it got weird. The manager kept badgering me over and over and over again to give her my phone number. No joke like 20 times. She wouldn’t let it go and kept saying “Just give me your number,” and implying that she wouldn’t finish the sale until I did. I kept saying no because at that point it was just rude. I was uncomfortable, the trainee was clearly uncomfortable. I finally said I could just get the headband at Target and that’s when she walked away and let the trainee finish checking out, but this was after almost five minutes of pressuring me.I don’t know who taught that manager that she should try to bully people into signing up for rewards, but it had the opposite effect of whatever she was trying to do. I’m going to a different Ulta to return the headband because it’s not cute enough to keep me from feeling gross for giving them money after this interaction.
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June 2020 by A. S. “Jethal” Goolsby
I like makeup, you like makeup. There is a lot of makeup to be had here. Also other things like brushes and hair dryers. I think they also hold classes sometimes, but I dont go to those because I'm shy. It's like "dont look at me fail to make myself as beautiful as you". Or "Oh girl you look amazing and I wish my boyfriend would look at me the way yours looks at you!" Le sigh
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June 2020 by Familia Reyna
The good, Nice wide selection of beauty products. The bad, slow moving long lines. The ugly should definitely come to this place cause they will fix you up.
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June 2020 by mags holmgren
I can find brands I like. Store has attractive displays and well-lit. Plenty of parking.
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January 2020 by Angie Lindsey
They are always so helpful, great sales too’
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September 2019 by Winny H.
Great place to get your brows done. Located inside ULTA store. These ladies do a good job and recommend the best eyebrow pencil to define your brows. I had to ask them to clean their instruments with alcohol first but after that the process was fine. Good shape and pain free.
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April 2019 by Lila Ogle
I had a good eyebrow shaping here. Not necessarily my first choice, but a trusted and recommended back-up option.
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April 2019 by Gennipher Mace
I was completely ignored by the staff