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May 2022 by Catherine L.
My daughter went into the AT&T store this last weekend because she purchased an Apple Watch a few months ago and wanted to add her new watch to our account. We all ready had a Apple Watch in the account , so all that need to be done is replace her new Watch to the same phone number . But no salesperson told her she had to add new line and then told her that I had to call cancel the old line. After talking to AT&T customer service that was wrong !! All the salesperson needed to do was replace her new Apple Watch with her old Apple Watch. Probably does not get paid a commission for simply helping a customer but gets one for adding a line! I was charged $30 for adding the line that was not needed.
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May 2022 by Vladimir K.
Chris is best. He made all routine for transfering my phone number by himself. He contacted my old carrier and got all information and he offered a few bonuses to reduce my monthly payment. Great
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May 2022 by Mike H.
walked in and all your sales reps were concentrating on the NBA finals game today that was playing on the TV in your store. literally tripped on one of your reps foot cause he was too busy watching the game.
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April 2022 by Nick L.
Don't shop here! Representatives will lie to get your business with false promises that will likely go unfulfilled. At least that's what happened to me. Have spent countess hours with the manager of this store, Melanie C as well as ATT customer service and still promises of follow ups go unfulfilled. The incompetence astounds me. Don't trust them or if you do, consider yourself warned.
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March 2022 by Dana Q.
AT & T in general Sucks . Worst service you can imagine ! It takes them forever to come & fix things . Ridiculous
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March 2022 by Willie Q.
My mom and I came in for help on setting up her new phone was helped by Chris couldn't have had better service very polite and helpful would recommend to anyone good service
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March 2022 by Jonathan Dacanay
Enjoyed the visit to the att store. The associates were very friendly and knowledgeable. Customer service excellence was far exceeded. Special thank you Joseph for your help and easy transition to my new phone.
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March 2022 by Bella T
I had a very nice time in your store today you had a worker named Michael that was really amazing and he was really sweet I told him I had a disability and I wasn’t really sure the names and things that I needed and he found them all for me I was really excited that I had everything I needed today. I hope to God when I come back to your store to get stuff that Michael will be working because he was so kind and understanding he is a really good worker
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February 2022 by Nathan P.
Chris was an amazing worker who helped us out a lot. He assisted us and told us nothing but the truth. He gave us tips on how to save the most money when my phone was stolen. He explained everything fully and gave me the best advice to prevent something like this from happening again. He was really funny and out going, I would go back to get help from Chris any time.
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February 2022 by Anne Wheeler
Thomas the Store Manager was very professional and polite and patient. I really enjoy my experience here and he was very personable. He help my old iPhone that had bad battery and got me a new pink iPhone 13. Thanks for the help. ❤️
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February 2022 by Chuck Cave
Thomas the store manager was very nice. He help resolved my prepaid issue. Great service provided overall. Will recommend coming back.
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February 2022 by Sandra Rojas
Great experience , very professional. Good customer service skills from manager Thomas . Great service helped with my cell phone issues. I highly recommend him . Great job very respectful. High quality
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February 2022 by Ben Murcia
Went in early to replace my phone. There was only one guy available named Tomas. People outside were getting impatient but this guy kept his cool and gave me excellent service I appreciate when they don’t rush the service. And he was very knowledgeable I was in and out pretty quick. Great work
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February 2022 by Rupinder Kaur
the staff here has always been friendly and helpful. The manager Thomas always been quick to help. Joseph is also very generous and kind and very helpful. I will come back whenever I need any service from AT&T.
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February 2022 by Grant Guttschow
Hands down worst AT&T representatives I’ve ever dealt with. Came in to the store to transfer a family member to my phone plan. Online deal is offered for $250 discounts on transfers, but the employees here just repeatedly stated that they don’t offer any deals in store…This whole conversation ironically took place in front of a massive promotional sign saying “everyone gets the best deal at AT&T”.Do your AT&T business online. Save yourself the headache of dealing with this storefront.
