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November 2023 by Lucy Viegas
They were so great there I got the car of my dreams thanx to them if u are looking to get a new car other
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November 2023 by Juan Pulido
Had a great experience, Fatima helped us extremely well. I was on my way to a different dealership and she convinced me to stop by. We made our purchase here. Thanks for great service!
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November 2023 by Mike Barnett
This is our 2nd vehicle purchased kevin and ceaser were very accommodating and helpful.
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October 2023 by Ana Pena
Service department great in explaining my actual warranty on my vehicle. Sale personal tell you what is going to make a sale and its not even close to what I was expecting my warranty to cover. Had to come out of pocket for a diagnostic just because my miles were at 36,800 vs if I would of taken in at the 36,000 mark. Just think twice when they tell you about the LIFETIME WARRANTY they claim to use at the time of purchase.
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October 2023 by Kenneth Weaver
Made an appointment for 7:30 in the morning to have a check engine light diagnosed. Waited till 1:30 in the afternoon and my truck hadn’t been touched. Finally out of desperation got the keys and left.
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September 2023 by Emily Rodriguez
Tom was super helpful and clear with the purchase. He made us feel comfortable and secure
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July 2023 by Bobbe Ruch
We LOVE our New truck! Thank you, Carlos, Romiro, Juan and everyone else who had a hand in the selling of our New Chevy Silverado Duramax Diesel Z71 to us!
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July 2023 by Bebegsd
I always have a good experience. From when I purchased my vehicle to getting my car’s services done here. Always receive kind, courteous and professional customer service from everyone.
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July 2023 by Sheri Grisel
Smooth and easy. Tom was fantastic and a pleasure to work with.We will be back for our next vehicle purchase!
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July 2023 by Liz V.
Brought my Chevy traverse in due to clunking sound at the rear end of my car. Service rep was excellent (I had Mike in the past and this time it's Paul). 5 stars for the service rep. 5 star for the sales rep as well who helped me with buying this car. Anyways, not even half an hour after, I got my car and they told me I was hit in the back bumper which caused the clunking sound. I was surprised bec I had that scratched bumper since I bought it. I did not question it bec I trusted them. 2 weeks had past, clunking sound was still there. Drived to SFO for our 2 weeks trip to Europe. Came back from our trip, I noticed a metal to metal sounds when backing up from the airport garage. It was 12:30am, made it back to Turlock around 2:30am. Two days after, while driving in the country road. I noticed I have to press the brakes all the way to engage it. And alarm sounds all over telling me it "needs service now", brake fluid low etc. My app told me "service now"! I was able to drive it to Speedee in Monte Vista, guy told me you cannot drive this car. It has zero brake fluid. Turned out there was a loose bolt from the caliper that came out. Something like that. Can you imagine? We could have had an accident on our way home in the Altamont Pass!!! We could have died!!! My brakes could have malfunction that night! Luckily, God is on our side!!! Google told me that if it is a loose bolt or issues with the caliper, you will hear a clunking sound at the back!!! Why didn't the technician check it that time???? Are they experienced technician? Unbelievable! All clunking sound stopped after Speedee fixed the problem!!! I brought it at the delearship thinking they are the expert but from now on, I will bring them someplace else! It is very disappointing!!!!
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May 2023 by Ed E.
I left 4 messages in the last two weeks. No one answers or returns calls. Said to see such poor customer service.
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May 2023 by Damian Bushong
I appreciated Juan's clear and quick communication, i really appreciated that everyone was straightforward, and no pushy weird vibes. I appreciated that he was able to have me work with another salesman to complete paperwork and everything flowed smoothly.
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May 2023 by Justin Little
Had a great experience with service department today. Brought my 2015 suburban in for AC issues and the service team was able to diagnose and repair in just over 24 hours. Was cracked condenser. Very satisfied with the prompt service.
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May 2023 by John Mier
Richardo the service advice went above and beyond his duties. Explained in detail all my working charges, my fees, the warranties portion and was able to deliver my car at the expected date. He was friendly and courteous. Couldn’t ask for anything more! Amazing!
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May 2023 by Sal Lopez
All your staff from start to finish was very pleasant, professional and punctual to my automobile needs. I will highly recommend you to my network of family, friends and customers. Thank you Smith Chevrolet! You are well appreciated!!
