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September 2023 by Paul Y.
As Rite Aid as a Corporation continues its financial collapse, you would think the local store would ramp up its customer service to keep long time customers and maybe attract new ones. This store is acting to the contrary and the customer service is the worst it's been in the 12-15 years I've been a customer. The manager is clueless and acts as if she is just in a placeholder position. I transfered all my business/prescriptions to CVS. Good bye Rite Aid.
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April 2023 by Crys D.
Never again will I have a prescription sent to this location. Worst experience ever. I had urgent care send two prescriptions for my son to this pharmacy. I called two hours later to check on its status and was told it was ready to be picked up. I arrived an hour later to pick them up and they only had one ready. When I asked about the second more important one they had to look for it and then said it had been put on hold and sent back because the dosage was not correct. I asked why it wasn't mentioned earlier when I called and they couldn't say. So they called and the doctor confirmed that the dosage was in fact correct but now I was told they had none and no other rite aides in town had any but that I could drive to Stockton or wait 4 days of a new shipment. I asked about finding a new pharmacy to transfer it to which she said could be done but the new pharmacy would have to reach out and ask for it to be transferred. I went down the street to CVS who had the medication in stock and they sent a request while I was there for it to be transferred and told me they would give me a call when it was ready. I called CVS after 2 hours to check and they still hadn't received the prescription. At this point it's an hour until closing. I called rite aide to see what was going on and the phone would ring and ring and ring. This was ridiculous, this prescription was needed that night, not next week! I will NEVER use this pharmacy again and you shouldn't trust them with anything important. Shout out to CVS for pulling through and doing the extra work to fill this for me!
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January 2023 by Karen A.
Horrible customer service now. When they were first open, they were on top of it. Now there's always a new person at the drive thru and the wait time is about fifteen minutes. If you are in the second lane to the right, they will take you behind people in the left lane. They tell you a prescription will be ready by 1 pm the day after you order online, so you drive over, wasting time and gas because prescriptions are NOT ready. Why is is that customer service is a thing of the past?
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December 2022 by J C
Very poor customer service. Called requesting a prescription fill. After being left on hold for about 15 minites, the lady that answered had major attitude, and seemed reluctant to help. If my main pharmacy was able to fill my prescription I would not reached out to Rite Aid.
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September 2022 by Don C.
I've been faithfully shopping at this store for over 10 years. I live in the country so when I shop I stock up. This location has gone down hill. It's still clean but the shelves are always empty, no baskets (they said they where all stolen) GET MORE. Bad attitude staff (wasn't that way a few years ago). I want to go to one store not 4 to find all the items I need. Sad our society and corporate heads are driving everyone to shop online. Good bye Rite Aid Monte Vista.
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August 2022 by Isaiah V.
The reason I am writing this post is because of one amazing soul. Joseph was such a huge help for when I went in, he had such a soft voice that was welcoming and was always super kind with every sentence. Will always come back to this place as long as he is here, thank you again Joseph you made mine and my girlfriends day a whole lot better.
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March 2022 by Eve Mey
I scheduled for a COVID test a week and a half ahead and I show up to find out they blocked it off and they weren’t COVID testing i even sat in the parking lot for an extra hour I love how I never received notification that my test was being canceled waste of my time
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January 2022 by E F.
Jake and his team are the best! My family and I have been visiting this store for 5 years and we are always greeted and assistance is always offered. The pharmacy team is always kind!
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January 2022 by Sara Ivey
Clean store and nice pharmacy.
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December 2021 by Veronica Trigueros
I was calling for hours trying to see if my medication was ready with no response, but the answering machine said the pharmacy closes at 9. Went there at 8 and it was closed…. Please man I just need my medicine and everything was just so anti-consumer. Answer my calls at least.
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December 2021 by Diana Lauren
I haven't had a any bad experience I always get help when I need it!
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November 2021 by Cassie S.
They locked me in their store. The closing person didn't announce they were closing over the intercom or check their restroom so when I walked out and realized I was locked in a closed store I just about had an anxiety attack. I cried by the door and a screaming alarm for probably 20 mins while my BF tried to contact Rite Aid to let me out. Thankfully I realized they have to have an emergency exit somewhere and found one in their back storage room freed at last. You would never expect that to happen to you and when it does let me tell you it is not a good feeling. I hate to say it but that was extremely lazy and inconsiderate of their staff. I avoid going to this store now when I can bc when I do all I think about is the walls closing in on me.
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November 2021 by Lynn G
Thank you to the pharmacy. My husband need to get is covid vaccine for work at the last minute. He was able schedule easily. He is happy he is going to get it to keep his job. We were trying to go through our regular kiaser doctor but the nearest place to get the 1 and done Johnson vaccine was in the bay area. Thank you rite aid you saved my husband's job by having the most available appointment days and times and for having the single dose Johnson vaccine available and being the closes location. Thank you again.
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September 2021 by Linda R.
We've shopped at this particular Rite Aid a few times and the staff are very friendly and helpful including the pharmacists. One employee in particular by the name of Joseph who works in the front, gives excellent customer service (not just in person but on the telephone). We let him know that today in person when we were in there shopping. We believe in giving credit where credits due.
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September 2021 by Linda M.
We've shopped at this particular Rite Aid a few times and the staff are very friendly and helpful including the pharmacists. One employee in particular by the name of Joseph who works in the front, gives excellent customer service (not just in person but on the telephone). We let him know that today in person when we were in there shopping. We believe in giving credit where credits due.
