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August 2023 by Jenny Biggs
Inconsistent policies and tellers chatting to each other instead of helping customers. I’ve been to this location multiple times and after my experience will drive out of my way to go to a different one from now on.
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July 2023 by Yazmine G.
Ethel was amazing! I've had chase bank for multiple years now, and I've never been so pleased .I went to make a claim on my account due to fraud and as we all know that's not a pleasant thing. Before I went to the branch, I called to make a claim over the phone a day before, and they took care of it, but I got charged again so I decided to go into the branch this time and I am so glad I did. Ethel explained everything in detail and help me create a new account within seconds . She literally went above and beyond for me. I live in Modesto, but I will drive to Turlock just because of the great customer service. Thanks again Ethel !
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July 2023 by Jamie Parker
I appreciate all of Brooke’s help. She was knowledgeable,personable and professional. Highly recommend this branch. Ask for Brooke next time you come in.
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June 2023 by Kevin
Very nice Bank! Friendly staff!
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April 2023 by No Name
Really friendly staff, always get in and get out pretty quickly.
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March 2023 by Mar M.
Umen is amazing he goes above and beyond for his clients and has definitely exceeded my expectations from chase as a whole. I highly recommend this branch. Thanks so much for being top tier in customer service and providing me an outstanding experience and resolution to all my issues it doesn't go unnoticed.
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May 2022 by Alexsandra Berber
I hate that I’ve been calling them for a week straight and not one person has answered and the fact that it goes straight to “they’re helping another person” even though it just opened is unbelievable not happy
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March 2022 by Brittany Rowan
Waited in line for a very long time.
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January 2022 by Val Lee
Walked in and line was out the door. That's fine i understand its understaffed. Got to the front of the line and this lady that is protected by a shield says to me "are you wearing a mask". I look at her and say does it look like i am wearing one? she replies while giggling and asks if I want one. Lady just do your job you're protected by the shield, you have a line out the door and unhappy people.
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December 2021 by Sweet Gin
I never go inside the branch. It is very rare that I need to ask anybody for help inside the branch. Every time that I go into this branch they are understaffed and incompetent they are trying to help one person two people are helping one person there's five people in line it's absolutely ridiculous I was on my lunch break I spent my whole break in line and never got assistance because I had to leave because of their incompetence and they're understaffed. FRUSTRATING
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July 2021 by Sumwer N cali
Chase bank dont have respect to there customers!!!!
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July 2020 by Teresa Humphrey
Clean nice bankers friendly
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June 2020 by Jason Alves
Waiting in line for an hour to make a simple deposit is not acceptable. Do better.
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February 2020 by Steven Rashid
Can’t answer a phone
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December 2019 by Karmen Youkhanehzad
Awesome service! Friendly staff! Love this bank???