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September 2023 by Mike Pappas
They were overall great. They were communicative and quick, which is what we needed.
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September 2023 by kat hardt-holoch
Great overall experience. In-person estimate, which gave me confidence that the price was accurate. Great, professional crews on both loading and unloading.
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August 2023 by Jeanne Kleve
Abby made special arrangements for us throughout the process. She took time to explain the process and options available. The leaders of the packing and delivery (also truck driver) teams were great. They were very professional and gave good care with our items. They both went the extra mile in handling our goods, meeting our time constrains and communicating.
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August 2023 by Virginia Allen
Moved from Bay Area to Twin Cities, Abby was able to handle all the back and forth with changes in move dates, what we were taking with us, even answered my frantic call with questions on a weekend, when she was at Disney. There was a slight miscommunication with our driver about the delivery date, and small delay in the time on day of delivery but otherwise smooth. We did suffer some damage but the claim was handled quickly and professionally to our satisfaction.
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August 2023 by Liza Blaney
I hasn't moved in decades and we were moving across the country. Abbie was very helpful, answering questions and addressing our concerns. The crews at either end and the Packers were excellent.
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August 2023 by Wendy McCallum
It was a PERFECT move. Every single person that I have worked with has been incredible.
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July 2023 by Sanjay Nathwani
The single greatest driver we have ever worked with!!!
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July 2023 by Linda Jordan
I have moved four times in the last seven years. Allied was the best moving company by far! They were prompt (actually early)! Bob was very kind and so willing to please. I would recommend them without hesitation.
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October 2020 by John Adams
Overpriced bid: almost $40k to help pack and move to Idaho for a 5/3 house. The next bid for same service was less than half. Thank you Allied, went to ABF U-pack and hired outside hire for move help. Less than 1/4 your quote
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January 2020 by Alicia W.
SAVE YOUR MONEY - Pool's charged me nearly $9,000 for a fairly straightforward 2/3 bedroom move from San Francisco to Seattle. It seems like nearly all of our major furniture pieces in our home was significantly damaged in this move - we had to throw out our dining table (covered with dings), they lost a leg to our sofa and it was covered with black dye, they ripped the arm off a loved desk chair and lost the feet to my desk. The ruined bags and shoes by packing them poorly and left lamps and desks crooked and shaky. They lost some of our favorite glassware, and we are thinking recently that our beds have been damaged too. For this, to date Pool's have denied all of my claims and given me ~$250 in compensation, despite photos proving damaged goods and a lot of arguing back and forth with them and their awful insurance arm. I have spoken at length via email with Abby Cade, owner of Pool's, and there has been no real help given to remedy this situation. Pool's also showed up to deliver my goods at the last possible minute before they owned me compensation, 5 days after my target move-in date and at 3pm on day of move in (leaving at 10pm), just barely getting my goods in the door before they would have to pay me late compensation. I would NEVER go with this horrible moving company again, and I can't believe they are represented under the trusted Allied banner.
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January 2020 by Avik Das
Interaction was clear and move was on time. Happy to choose pool’s moving services.
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September 2019 by Lisa A.
The best movers ever! My move was a relocation from CA to WA through Allied who contracted with Pool's. They sent an Estimator to my home who walked through the entire home, garage & storage areas reviewing everything with me for an accurate estimate. I packed myself except for larger items, lamps, & artwork which Pool's packed the morning of the move. Not only did they stick to the binding estimate which was reasonable, everything was picked up on time, quickly and delivered as promised. Every item accounted for and nothing broken, scratched or anything. The crew on both ends were amazing, careful, respectful and nice! The driver checked in 24 hrs before delivery to confirm arrival/delivery. Abby Cade was the Agent assigned to my move and checked in frequently before & during the move providing excellent customer service and ensuring my needs were taken care of and making the move as stress free as possible. You can't go wrong with Pool's! Thank you Pool's for a job very well done!
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April 2019 by Ms. Fussy B.
Oh My - I do not know where to start. We selected Allied ( Pools) because of Abby. She was the most responsive person I have worked with I quite some time. Little did I know that she owned the company. Having that level of communication and one stop shopping was incredible. She is flexible and accommodating. When making a move, she was with me every step of the way. That was HUGE! Then when the team showed up, they were excellent, funny ad organized and made things look easy. I am storing with them for quite a while, until my new home is built in New Mexico. I have every reason to believe that things will go smoothly at the other end. Kudos to Abby Cade
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March 2019 by Tina Y.
We used Pool's for our move. They managed everything from A-Z even packed my dishes. I don't think anyone likes to move but Pool's take's the hassle out of moving. They were very professional and I would recommend them to everyone!
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July 2018 by Tim H.
We moved from CA to FL and Pool's made the whole process bearable. It was great to have an open line of communication with our rep via text message so we could easily ask questions throughout the process. The movers were professional and got everything done as projected. The lead mover even stayed until 8:30pm on a Friday to see the truck off to keep to the schedule. When there was a snafu on the receiving end, our rep worked hard to find a solution and was able to get our stuff delivered on a Sunday which is not a normal moving day. She threw in monetary incentive just to make it happen for us which we so appreciated with four young children and a dog living out of suitcases! Every day sooner made a big difference and we are grateful for Pool's going the extra mile!
