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February 2024 by ANGIE CANAS
Terrible Cashier, rude, acts as if she is doing me a favor by ring up my groceries. I bought a reusable bag. The Cashier just set it to the side. She finished with my order and left my groceries sitting on the counter. and just looked at me. Then she proceeded to place the strawberries & the avocados, and oranges at the bottom of the bag and tuna cans on top. I took the rest away and told her I would do it myself. If she doesn’t like her job she should get one that she likes.
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December 2023 by Brittney R.
This store is decent. Always pretty clean and organized. They keep their inventory stocked up pretty well. The produce section isn't the best as far as options but I can't complain because its good quality and not old or disappointing looking. Prices are pretty high but not much higher than most grocery stores. The employees have always been fairly nice and knowledgeable. Shout out to an employee named Liz. She's only helped me once but she left a good impression. One thing that I do think they need to work on is paying attention to advertised sales.. like the little price tag/coupon things that they will stick right under the product. There have been a couple times where the deal wasn't honored in the system and I had to bring it to their attention or the tag would still be left under the item even though the deal is expired. Other than that, I would definitely recommend.
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December 2023 by Jayco
Clean, fully stocked and friendly staff. Nice clean bathrooms.
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July 2023 by Trena Croxton
I always have a great experience at Smart & Final. The store is always nice and clean, and employees are always friendly and helpful.
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May 2023 by Family Reviewers
They have everything you would want or need. The prices are a bit high (higher than other places). They always run out of stuff pretty fast (someone needs to figure out the ordering stuff a lot better so they don't run out of stuff as fast). The manager here is a bit rude when your using coupon's & is extremely rude when you point out a price error (they have the price marked on shelf & we walked back to check & she got upset, ripped if off & said that's not the right price).
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May 2023 by Jim and Cynthia Mena
Clean and well stocked, especially considering it was a Saturday afternoon.
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May 2023 by Yours truly Michelle
The cashiers are always friendly. We enjoy shopping here for large family gatherings.
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March 2023 by Mike Anthony
First and foremost customer service is A+. I know that if I need help finding a particular product, I can rely on their friendly staff to help me out. Secondly, their shelves are always full and the rest of the store is always clean. Lastly, the produce is best in town. It’s always fresh and ripe. Kudos to all the staff there.
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March 2023 by Muchomakeupful
Courteous staff ..found good deals on snacks
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February 2023 by Rick Patterson
Always clean and well stocked.*** They had an issue with the Bank Card reader. She had to do a Reset on it from under the counter on my side and wait for it to reboot. Then she sent me to a different cashier to finalize the transaction. I questioned what happened and the reply was... this happens all the time. What a pain in the butt. If that's true, you folks need a new system!
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January 2023 by Brad Bergman
I always shop here. Great selection and prices.
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January 2023 by Kelly Keith
I suppose it's not their fault but I couldn't believe how expensive things are getting. I go to Grocery Outlet usually.
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November 2022 by Jasmine McClung
I run a small business called Jazzy’s Sweet Treats and earlier this year I introduced ice cream sandwiches, ice cream sundaes, and adding a scoop of ice cream to my treats (a la mode)! But first I was on the quest for the BEST vanilla ice cream sold in a 3 GAL tub in the Visalia/Tulare area!I stopped by Smart & Final one day in Visalia off Mooney and saw they had the Thrifty vanilla ice cream sold by the 3 GAL. Yes, Thrifty as in the brand that we all know and love when you buy a scoop (or two) of ice cream at Rite Aid! It’s super creamy and ultra delicious! I think people began to also realize this because I have had the hardest time finding it at either Smart & Final location in Visalia lately. I had a big event coming up, the Springville Apple Festival and I wanted to have the Thrifty ice cream there for my customers but when I went to both locations in Visalia, all they had was their First Street brand vanilla ice cream! I was super bummed because it doesn’t even come CLOSE to Thrifty. ??In a time crunch, I went ahead and bought two First Street vanillas cuz I really needed ice cream at the event. But something told me to look up other Smart & Final’s in the area and I saw they had one in Tulare. When I pulled them up on Yelp ..they had terrible reviews because of the customer service. I was like “Okay, I’m gonna call them and see if they can turn around their 2 star reviews and give them a chance to deliver EXCELLENT customer service for me”. And they did just that!I called them at about 10am asking if they had any Thrifty vanilla ice cream in a 3 GAL tub”. The employee put me on hold and came back and said “We’re out BUT let me see if our truck is due to have any on it. It’s coming today around noon.” She put me on another brief hold and said “Yes! The truck is gonna have 3 Thrifty vanilla ice creams on it! Would you like me to put one aside for you when it arrives?” I asked her if I could have 2 please and she said sure! I also asked if it’s possible to exchange my two First Streets for the Thrifty, she said no problem! Just bring your receipt.So once noon rolls around, I call them to confirm if the truck has indeed arrived with the Thrifty vanilla ice cream. It had and she reassured me they already had my two Thrifty’s set aside with my name on them all ready for pick up! So I pack my car with my ice chest and ice packs, go to my kitchen here in Visalia to pick up the First Street ice creams from my freezer and drive down to Tulare ensuring they don’t melt and make the exchange. Right when I walk in I noticed they had pulled my Thrifty ice creams out of the freezer and put them on a dolly by the registers in anticipation of my visit!HUGE shoutout to Daisy in the freezer section (and I believe the managers name was Jaclyn)! You saved my event and it wouldn’t have been possible without your outstanding customer service and going above and BEYOND to help a stressed small business owner with something as simply as vanilla ice cream! 10/10 HIGHLY recommend!
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November 2022 by Erica & Family
They have everything you would want or need. The prices are a bit high (higher than other places). They always run out of stuff pretty fast (someone needs to figure out the ordering stuff better so they don't run out as fast). The manager here is a bit rude when your using coupon's & is extremely rude when you point out a price error (they have the price marked on shelf & we walked back to check & she got upset, ripped if off & said that's not the right price).
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November 2022 by Erica
The store itself has great sales but the veggies aren't as fresh as you'd think they would & should be & the employees aren't very friendly & there is a couple employees here who will give you a hard time over coupons. They even fraud by not following the rules that are stated on the coupons & when you ask for the manager they won't get the manager for you & if you have to pay for bagges then you would expect them to be usable & not fall apart. (The picture I'm posting shows one of the handles missing on it). I'll make sure to go elsewhere for now on! (I was asked to do an update review so I am, I've been shopping elsewhere like I said I would.)
