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November 2023 by Guillermo R.
had the package deal car wash and oil change. Car wash was good the oil change was crap. They only put about 1 and a half quarts of oil in my car. I just put in 2 and 1/2 quarts of oil. my car started making sounds so I checked the oil stick and the oil did not register at all. never going there again and taking my car to have it checked out for damage. Alway check your car. Very pissed off.
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November 2023 by Sabrina H.
The customer service here sucks and they lie. I had my car cleaned inside and out had just bought food asked the guy in charge if I should take it out. He said it should be okay and he would make sure it wasn't thrown away. He requested and told the dude who vacuumed my car out not to throw it away. The idiot did not listen and threw the food that I had just paid for and tossed it in the trash. The wash and vacuum they did sucks my car still has bug guts, dirt, and streaks on my windows plus still some bug guts. They didn't wash the top of my SUV because it still has bird shit on it. There is still dirt on my floors it was a 1/2 fast shitty job. I went and told the young man in the store what happened and all he could do was say sorry.He didn't offer to pay me back for my food or refund my money for at least the crappy car wash I got. I'm not a happy customer I'll never go back to this place because of the terrible customer service and shitty ass car wash. I'll never recommend this place to anyone.
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October 2023 by Paul McDonald
This place used to be great. NOW it sucks. They washed my truck, then let it dry in the sun for 20 minutes before anyone came to finish it ( but not until I complained). I had paid for the 3rd tier wash. Meanwhile, they finished 3 cars that came out after mine. I won't be back.
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October 2023 by Isy M.
Very polite and attentive service afforded me when I brought my F150 Crew Cab pickup in for a hand wash.I
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September 2023 by Tish Marz
I have been going to this car wash for years. My last 2 visits to STAR ended up with rather large pot belly employee that could not fit his pot belly in the driver seat and moved the seat back to fit his pot belly in the driver seat. HeBroke the button to move driver seat forward and backwards. I own a 1999 mercedes rag top. Old car but in great condition with low mileage.When I complained to Owner, he told/yelled at me if I didn't like their work, to not come back to his car wash. People waiting for their cars were listening and looking at this chat turned to yelling at me. It was embarrassing and people were standing and looking at explosive owner verbally abusing me.I was not asking for monetary gain but only to make owner aware of his crew-middle eastern pot belly smoking employee that drove my car after being washed to next employee to dry car. The next employee to dry my car was nice and apologized for his boss and finished drying my car. I gave the employee a $5.00 tip and thanked him for being kind .There are 4 car wash places close to where I live. I have always driven to STAR because the employees wash car by hand and not machinery.I will not return to this place because of the lunatic owner and his pot belly, smoking, lazy sidekick.I have always, in past received respectful customer care from the employees, now I will give thumbs down to owner of STAR car wash.????????
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July 2023 by Sean S.
My problem with Car Washes is that I never know if its a good job till the next day. So I have a couple different methods to ensure my happiness. #1. Rearview mirror. Should be free of any smudges or prints#2. Cup Holders. Should be free of crumbs or and stains #3. Top of Windows must be cleaned and not hidden by being rolled up. On this occasion I had my front seats cleaned. I had no complaints about the service. Ill come back
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June 2023 by tim mclaughlin
I think the one employee was very much incompetent. The wash went just fine however the finishing touch employee seemed to think since my car is not attractive on the first place it didn't need the time for any service. The rear hatch was not even opened to dry the frame nor were the other four door frames dried well at all. I paid for interior Armorial and it looks as if the employee went from clean windows to just Armorial everything. Cob webs and leaves included. It would normally take at least 10-15 minutes to finish the car after the wash but today it was completed in a record time of 5?Service: Auto interior vacuuming
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May 2023 by Melanie Murray
Love their friendly service and professional cleaning every time!Services: Scratch removal
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May 2023 by Luis C.
Went in to get my car washed and my front right fender got caved in because of how they tried to open my passenger side door. Called to let them know so nobody else's car could be damaged like mine was and I was asked if I could "hear myself talk". Car came out moderately clean and a little bit of new damage. Don't blame the workers I blame management for terrible customer service.
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April 2023 by Annet Ajoonian
This place is worst don’t go for car wash it’s expensive not clean at all owner is rude I paid 30 dollar’s and came home and cleaned my car
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March 2023 by Vanessa G.
No idea what the guy used to wipe the windshield with but the sloppy smears he left look terrible. We paid for the top tier wash but left with a dirty windshield and white smears all over the driver's door. Unfortunately we didnt notice the door smears until exiting the vehicle after driving back home. There were crumbs on the passenger seat. No air freshener. (Someone else also commented on crumbs and no air freshener too.) Very disappointed with this car wash second time in a row. There won't be a third time for us.
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February 2023 by Stephen Valencia
They will try to up-sell you. That's thier job, and saying no to an up-sell is alright too
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February 2023 by Taylor T.
I paid $150 for a hand wash hand wax and to have my meds shampooed. I requested piña colada air freshener and requested that they didn't put any sort of armor all or leather conditioner on my dash. He said it would take about an hour, and it took almost 2. And then, when the gentleman signaled for me that it was done, I can already see that I was going to be disappointed, but had to leave to pick up my son from school and no time to waste arguing about the poor job. When I came home, I found that they had armor old, my whole dash and a horrible "leather conditioning" smear job. I still found donut sprinkles and fingerprints on my glove box And no air freshener. And then I had to come home and spend 40 minutes walking around wiping off all of the leftover wax.
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February 2023 by sevana alexander
worst carwash-worst service-worst cleaning experience ever-literally didn't clean the cars interiorServices: Auto interior vacuuming
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November 2022 by Len Zielenski
$30 for wash and hot wax. Ended with streaks. Didn't even vacuum the rear seats! Took an HOUR and not even busy. I'd give negative stars if I could.