Elite Transmissions in Van Nuys offers a mixed experience for customers. Many reviews highlight the friendly atmosphere, with complimentary coffee, donuts, and a comfortable waiting area equipped with excellent wifi. Customers appreciate the helpfulness of staff members like Miguel Cuenca, who is praised for his attentiveness and professionalism in resolving issues. Positive experiences in sales and service are noted, especially with staff members such as Anthony and Manolo. However, there are significant concerns regarding the maintenance department. Some customers report poor service and unprofessional behavior from certain employees, particularly regarding unresolved issues and a lack of customer care. Specific complaints mention feeling belittled and dismissed when raising concerns about their vehicles. There are also instances of customers experiencing delays and feeling that their time was wasted. Despite the negative experiences, some customers have decided to return after receiving apologies and better service on subsequent visits. Overall, while Elite Transmissions has dedicated staff who provide good service, there are critical areas in maintenance and customer service that need improvement to ensure a consistently positive experience for all customers.
I got my car serviced. Best song Playlist for customers waiting for their cars to be fixed! Also, fantastic coffee and donuts. Seating is excellent and comfortable - lots of couches and work stations. Great wifi. Everyone very friendly. Highly recommend this place for any Honda car servicing.
December 2024
I had excellent experience with them. I purchased the 2025 elite odyssey. The manager, salesperson, and finance were super nice and helpful. I used to get my cars from Honda woodland Hills, but my experience here was much much better, I will definitely recommend this dealership, and I will come back at the end of lease... read full comment
August 2024
Very good experience today- helped me replace brake lights very quickly and efficiently. Much appreciated.
