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May 2024 by Scott Wolcott
Ethan came out to service my 40,000BTU insert which had been performing erratically. Really nice guy, replaced some parts, cleaned it up, and was totally professional. Highly recommend their service.
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March 2024 by Greg Hess
Hello. This is Bum Hess with Hess Construction in Virginia City Nv. I won’t do any business with anyone else in the area when it comes to Wood Stoves , Saunas , or hot tubs. Thom has treated me very well over the years and has great knowledge of what he sells. I had him out in a high end insert for me in Graeagle /plumas house. Did great job. And it wasn’t an easy one. Love the wood stove. Looks good , runs good and was done when they said it would be. I also purchased a Lopi Wood stove this past summer. And Thom had all the knowledge of what was needed for us to do the install without a lot of parts left over. He’s a true man if his word , will continue doing business with him around Virginia city/ Reno /Plumas area !
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March 2024 by Benny Hitchcock
Purchased a pellet stove from Mountain Home Center. The whole process from start to finish was exceptional. The sales staff explained all features and helped to decide on best stove for us. Reese, Jason, and Eddie came out for install and were very professional knowledgeable and courteous. I am very pleased with installation. Will recommend to anyone.
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March 2024 by Larri O.
So grateful for the fast and excellent service from James and tech Paul. They had my hot tub repaired in no time. Thank you so much.
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March 2024 by chris werfel
I have a Lopi gas stove that shut off when the power went out a few weeks ago in Homewood. I called MHC and spoke with James Davison about what the problem could be. He suggested several potential fixes, which I tried and I ended up narrowing the issue down to the battery pack and/or its wiring to the control panel. I went to MHC yesterday to meet James, thank him and purchase a new pack as a backup. James was very helpful and professional in guiding me through the replacement process, and I would recommend him and Mountain Home Center to anybody that is looking for a gas stove or fireplace in the North Lake Tahoe/Truckee area. Excellent customer service, MHC is lucky to have James on their team. Thanks again!Chris
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March 2024 by Phoebe Mauricio
We recently purchased our hot tub and we really appreciated Sam's Hot Springs expertise. He knew exactly what happened when we described our water issue and explained how we could fix it when we went back to the store. Sam made sure we could get back in touch with him if we needed and we did! Sam went out of his way the following day to make sure our new hot tub was not only ready for us to relax in but that we also knew the bells and whistles that our tub came with. We learned the science behind our hot tub system and how to care for it so we can enjoy it for years to come! Thanks so much Sam!Phoebe & Olivier
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March 2024 by Jamie Fawcett
How a first time spa purchase should be. I probably can't say enough here, but this was a great experience for a couple of people who have never had a spa before. We were welcomed with all of the questions and concerns that we had and given all of the options that we should pick from, taking into account our situation of space and set up. Once we had selected the spa that fit us, the delivery was prompt and on time. The installation crew was top notch, making sure that everything was in the right spot and aligned correctly for our liking. The support was extensive in educating us on how to make taking care of our spa clear and extremely simple. Thank you Mountain Home Center!
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March 2024 by derek nelson
Very quick and reliable hot tub help. We've worked with the team a couple times and always a great experience.
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March 2024 by Greg Boyle
Can’t say enough about the responsiveness of everyone at Mountain Home Center. Excellent customer service! I have been doing business with them for over 25 years and I wouldn’t hesitate to recommend them to everyone.
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March 2024 by Lee kincannon
Mountain Home was responsive, ordered the part required to fix my heater and then scheduled a time convenient for me to install the part.
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January 2024 by david janecky
Lots of small to large stuff to scheme about, & some good planning books
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January 2024 by Michelle McNeil
We had a great experience with purchase of our hot tub from the Mountain Home Center. The product education overview was super helpful and we hope to enjoy our hot tub for many years.
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January 2024 by Suzie G.
We discovered our hot tub was not heating; I called and spoke with James in service. He did some trouble shooting with me on the phone but to no avail. We set up a service request, but he told me it could take several weeks but he would try to move it up due to the urgency with freezing temperatures. I received a call shortly after and said they had a tech in our area who could stop by after all of his scheduled calls today. Ethan showed up that afternoon and was AMAZING. He was knowledgeable, polite, efficient & passionate about doing a good job. He quickly diagnosed the problem, fixed it & had everything in tip top condition when he left. It is so incredibly rare today to get such outstanding service, especially on the first attempt! I would highly recommend Ethan and also James for understanding the urgency and getting this repair made so quickly. It could have been a totally different outcome without these two excellent employees.
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December 2023 by Valerie Traynor
We recently purchased a new Spa with Mountain Home and Mary Grygorewicz in sales was OUTSTANDING. I was very impressed with her attention to detail and concern that we pay the most reasonable price for our new hot tub. She made sure we connected with the tech team to discuss correct voltage and had Sam, who is also fantastic stop over to assess removal of the old and installation of the new tub given our downward slope back deck. She was incredibly communicative throughout the entire purchase process, installation and set up of our introduction session with Sam. Five stars Mary! Sam also gets five stars for spending two hours with us introducing us to our new hot tub/spa and its’ salt filtration system. He was patient, kind, Informative and funny. What a great team! Valerie & Pete T
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December 2023 by Jenny Shelley
Got the new HotSprings Highlife Collection Aria jacuzzi installed and everyone at the store is amazing! Special Shout Out to Sam , who came out this week for a very thorough presentation/walk through that consisted of the spa’s features to maintenance for the Fresh Saltwater and even helped us “clean” it up and told us the do’s and dont’s!I’ll ever forget him saying you should be able to read a magazine at the bottom of the jacuzzi as far as to keeping it “clean”.Always shower before and after the jacuzzi!Thank you so much Sam for going over all aspects of the jacuzzi with us! Mountain Home Center, is truly the Best!!
