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January 2024 by Michael R.
5 stars for Tracy Ford's service department! I didn't buy my vehicle here, so can't comment on that but Sunny in the service department took care of all of my concerns. He even found a couple issues that I hadn't noticed yet. All of the work was covered under my Ford extended warranty. I have dealt with a few Ford dealers in the past and there are some that almost seem like they don't want to perform warranty work. Not an issue here. Sunny and the team at Tracy Ford went above and beyond for me and kept me in the loop with how the repairs were coming along. I found my new go-to Ford dealer.
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December 2023 by Wil L.
Tracy Ford sucks Ass!! No curtesy, they stole 2 services from me! Paid in advance when I purchased the extended maintenance plan! 8 years bumper to bumper apparently expires with no notification from Ford to redeem prior to expiration. These guys are ripp off artists!
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December 2023 by Ervin F.
worst experience ever! why spend 6k on a warranty when they aren't gonna fix it and charge you 300 without even touching the car.if i could give 0 stars i would this place is the worst ever,dont ever take your car here or even buy one.
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November 2023 by Justin S.
Everybody was friendly and easy to deal with. Nobody was overly pushy. It felt like my wants and needs were a priority for every person I encountered. Leonard was the best sales manager I dealt with throughout my whole process of looking for a car. Harpreet (Happy) was an easy going salesman who really listened to what I needed. Art was the easiest close out and was refreshing to deal with on the financial side of my buying process. All in all they were a great team and it was a great experience. I would definitely recommend!
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October 2023 by Daniel V.
I took my Mustang to Livermore Ford, they gave me a big run around and quoted me an extreme amount of money. A friend told me to take it to Tracy Ford even though I live in Livermore, they fixed the problem and they confirmed it was covered under warranty. I will be taking my car to get all of its service at Tracy Ford, from now on.
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October 2023 by Sahejveer B.
Not helpful at all, makes fake promises, was supposed to fix my car and didn't not do that, was supposed to give me a rental car but said they didnt any and left me to deal with it myself
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September 2023 by Allia S.
I live 35 minutes away and choose to come to this Ford Dealership for service over my local dealership because they are THAT GOOD. They are professional, follow up, and honor coupons from their site. They also added another service for me because there had been a recall that I wasn't aware of. I will always come here for my service needs. IVAN, and Sonny are the service reps I dealt with and they were great.
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September 2023 by Fardin A.
Just bought my 2024 ford mustang dark horse from Tracy ford! Sales guy jorge and sales manager Brandon help me out and treated me like I was family. I had challenging credit and they got me approved with an payment u was comfortable with! I recommend them all day long. Plus jorge delivered my dark horse to my house. First every home delivery!
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August 2023 by Skye S.
Essan Finance Director Went to Tracy Ford on a whim looking for the new Bronco. After hearing how hard it's been to get one I wasn't expecting too much. I had a certain price range and they worked with it and made it happen!! They had to jump through a few hoops to trade with other dealerships to make my dream happen but they did it! I got the car of my dreams with a price that can't be beat! Essan did everything he can to get me the best interest rates, making sure I was getting the best! I wouldn't expect anything less from their amazing customer service, and they truly want what's best for their customers. 15/10 Would definitely recommend!! Thank you Tracy Ford!
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August 2023 by Adriana G.
Simo was our sales agent and he was so kind and professional. He was super patient and helpful. We've been through a lot of dealerships at this point but this was hands down the best experience we've ever had.
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August 2023 by Kiran K.
Very professional !!! I recently moved to the central valley and this is my first time experiencing Tracy Ford. I was a little bit confused when I scheduled service with Tracy Ford, but everything went well. They did a good job and also they recommended some of the areas that I need to consider in future appointments. Also, they offer the free pick up options as I need a follow up appointment after my service. All employees are from the front desk to the technicians, all of them are professional and very friendly, and you can ask any questions regarding your service and they will patiently explain it all with you. I highly recommend Tracy Ford.
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August 2023 by Brandon G.
I've been looking for the perfect Bronco for months now. On Sunday I was doing some hunting and went to 2 ford dealerships. One was closed and the other said they had a Bronco when I checked online but I was then told they didn't when I arrived. I checked other locations and they either did not have any or wanted 10k over MSRP. I checked Tracy Ford, which is about 40 minutes from me, at about 6 and was able to chat with an employee within seconds. The employee, Simo, was very kind. I let him know exactly what I wanted and he told me to come check out this Bronco which sounded exactly like what I wanted. He didn't care that they closed in less than an hour. Simo was very nice the whole way through while also being very straight forward. He also got Essan, the finance director, to help me out with the deal. Essan told me to come back the next day so that he could work out some deals to get me at the price range that I wanted. He did the impossible and got me exactly what I wanted. He was very nice and did not try to blur any lines. He was very straight forward while also being as nice as possible. You could tell he is very knowledgeable and would stop at nothing until he knew that he tried everything he could to get you what you want. Over all they got me in a vehicle that I have been looking for on the very first encounter. I highly recommend this Ford and I could not thank the staff enough. Simo also came in the next day, which was his day off, to continue to help with the deal AND helped me transfer my belongings from my old car to my new car. Nothing negative at all to say and I could go one about how great my experience was, but see it for yourself and stop by!
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July 2023 by Marcia T.
Massive appreciation for Essan Sahel, the Finance Director of Tracy Ford Dealership, for all of the time and effort he put in to getting us the PERFECT package. He truly went above and beyond getting us into the vehicle we wanted for our family and not only assured he'd find the right financing option but delivered. He was kind, transparent, professional and extremely accommodating. He worked later hours, communicated regularly, promptly and efficiently. He delivered excellent customer service with a genuine compassionate approach. Our experience: My husband had been relentlessly searching for the right family vehicle that would comfortably accommodate a growing family with plans of adventuring. We just welcomed a new baby and were in search of a large SUV. After weeks of online and in person dealership shopping, he finally found the vehicle he envisioned at Tracy Ford dealership. He called and was greeted with enthusiasm and quickly scheduled a visit. Because we live 2 hours away he wanted to make sure it was still available. His experience with other dealers had recently been that they didn't answer phones and if they did, he was informed that the vehicle of interest was either conveniently in contract stages, but others vehicles were available, or websites had not been updated to reflect current inventory, etc. He showed up the next day as scheduled, prepared to make a deal if the vehicle met our needs and to our delight it's much nicer and spacious in person than the advertised images. He pulled the trigger. They even had two gentlemen drive the truck to our home, 2 hours away! Because I couldn't get out there to drive one of the cars home with a premature newborn. The next day we drove back out as a family, in our beautiful new SUV and I signed all of the documents as only my signature was missing. I've never heard of dealerships being generous in any of these manners. We are truly happy with our purchase and grateful that they made it such an easy and pleasant experience for us.
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July 2023 by De'Angelo L.
I had a positive experience with Marvin and Hassan at Tracy Ford dealership! Their exceptional customer service deserves recognition. Marvin and Hassan went above and beyond to assist me. They were attentive, knowledgeable, and provided excellent guidance throughout my dealership visit. Their professionalism and friendly demeanor made me feel valued as a customer. Tracy Ford dealership should be proud to have such dedicated individuals on their team. The managers were a big help as well. They took their time and did their best to give me the best deal. I ended up picking up a Ford F-150!!! Thanks Tracy ford and crew!!
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June 2023 by Kevin M.
My experience with Tracy Ford was horrible. My daughter test drove a new bronco, liked it, proceeded to fill out paperwork to purchase it. Another couple walked in to look at the same vehicle and once they found out my daughter was filling out paperwork top purchase it, they skipped the test drive and offered 3K more than my daughter had already agreed on a price and tried to get her to bid higher! I have never seen or heard of this happening! beware until your driving off the lot! i can only imagine the service dept.
