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June 2024 by Melissa Rose
Went in to buy new computer chair for Father's Day...Found exactly what I was looking for...Associate helped with purchase, set up, and 3 yr warranty of product.Was an excellent purchase and ON SALE !!
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May 2024 by Nawfal Shakir
The worst experience.
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March 2024 by Pavan Kumar Shekar
Amazon drop off is extremely slow. One person at the counter and if a transaction takes long, all the other people in line have to wait.
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March 2024 by Jim S.
I needed to assist a friend with a business interaction and I needed her to have business cards before the end of the day and Keeli the manager in the print Department went to bat found the design I had made that I could not download and she got it going within an hour and a half I am so impressed I cannot say enough about this young lady and how she represents this particular business and from here on end they have all of our business
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March 2024 by Aaron J.
People just work here who don't know nothing,I've called in about a fax machine that I need to trade in to get rewards for another one and they transferred me to everybody who don't know anything, and I got hung up on without any help or assistance this staples is ridiculous
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February 2024 by Jen C.
Horrible customer service. I did the print from phone option and selected 30 copies, knowing it was a 1 page printout. I did not see quantity of 60 during my options. As it printed out, the second page was completely blank! I was charged for 30 blank pieces of paper! I asked to be refunded, but manager said no they cannot refund me. It was obviously an honest mistake, but she didn't care. This could have been an easy fix to make a customer happy, but that's obviously not a priority to them! Will NEVER RETURN HERE!
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February 2024 by Chris S.
Blondish haired lady on the bigger end gave me a huge amount of attitude. Not sure how she got a job in customer service, just horrible. Talked to me like I was stupid. She sounded so miserable & has nothing going for her in life. Pretty unfortunate for her. Everyone else working was wonderful.
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January 2024 by James Nunes
My print lady neva killed it for me with my business cards tonight I wouldn't have got them done if not for her coming thru
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January 2024 by BlackLesbian Linkup
We are incredibly grateful for the exceptional service provided by Jemi at the Staples Tracy location. Jemi has been instrumental in ensuring that all our print orders are not only completed on time but with incredible efficiency.Jemi consistently goes above and beyond, exceeding our expectations with every interaction. Her attention to detail, quick responses, and overall professionalism make working with her an absolute pleasure. It's evident that she takes great pride in her work, and it shows in the exceptional quality of service she provides.If we could give Jemi 100 stars, we would. Her hard work, commitment, and positive attitude have truly set her apart. In a world where exceptional customer service is sometimes hard to find, Jemi shines as a beacon of what it means to go the extra mile.As the year comes to a close, we wanted to express our deepest gratitude to Jemi. Thank you for your unwavering dedication and for consistently delivering service that goes above and beyond. You've made a significant positive impact, and we are fortunate to have you at the Staples Tracy location.Wishing Jemi and the entire Staples team a wonderful holiday season!With sincere appreciation,Black Lesbian Linkup
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January 2024 by kimba k.
I was returning a package to Old Navy. I was told to come here for an "Express Return." I had my QR code on my phone ready to go. I explained to the lady at the counter that I was returning the package and showed her my phone with the code to scan. She looked puzzled and asked me if I was sure it wasn't a drop off. I said, "No, it's a return." She then scanned my box and said to me, "It's a drop off." And she handed me a receipt. I was confused about why I had the QR code when she didn't need it, but it was my first time returning an item through Staples, so I figured she knew more than me. My refund was supposed to be instant- right after the return exchange. I didn't see my refund that day, so I was even more confused. The next day, a box was on my porch. It was the package I was returning at Staples!!! They re-delivered it to me!!! Now I have to go back there and try again!!! Ugh!!!!!!!
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November 2023 by Pooja S.
Ehh it's not what I expected it was slow The staff was nice though just needs improvement.
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October 2023 by Brittni Martinez
Nav? I’m sorry if I spelt the name wrong. She was amazing. Knowledgeable, kind, understanding, worked fast and efficient. I appreciate it so much.
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October 2023 by Brittni M.
Nav was amazing. Kind, empathetic and printed for my sons birthday last minute. Wasn't upset about it at all. Organizes and knew what she was doing.
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October 2023 by Tate A.
I was there for Amazon return. The guy was so rude and didn't welcome or say anything. I was just standing for 2-3 minutes and i said I am here for return then he responded o ya I know let me make box first then will take u . He doesn't want to do that work I can see on his face. After returned he hand a paper to my son and says nothing. Don't know why people work if they don't want to ...? So disappointed.
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July 2023 by Lamar Mills
This location needs to overhaul their management team. It’s pitiful that I’m asked to come back another time on 3 different occasions because (1) they don’t have the materials needed to perform an offered service, or (2) employees working do not have the knowledge to provide satisfactory customer service. Its unacceptable and I hope a franchise owner steps in immediately.
