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March 2024 by Brenda Rodriguez
Bad customer service. Front desk guy is rude and unprofessional. I got a rental through my insurance and thought all fees would get covered. Instead I ended up getting my card charged a “license fee” WITHOUT my consent. Also I spent $60 for a full car wash and returned car full battery only not to get my deposit back. Unbelievable! Just go to enterprise!
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March 2024 by M K
Gosh they guy in the front desk is unbelievably casual and he doesn’t have any empathy the way he treats people.I went to him on a Friday by calling him before hand and asking about a specific type of car say sedan , Gas under 30$ per day he said he had a car and once I reached there he said he has only an Chevy Bolt the electric version with 200 miles range which is no way matching my need.Then he said he will call me next day Saturday morning as he is anticipating some returns . Open time is 9 and close time is 12 PM.I called him around 930 am he said no car is available and he will surely call me back as soon as he gets a car .I waited till 1125 since he is not picking any calls in the meantime so I decided to go to his office around 1135 I was there he looked at me he said to wait again as he was serving others I understand that. Then he mentions to me that he didn’t get a chance to call and he has around 5-6 cars which he can rent now . Damn it had if I haven’t reached there in person he would have closed the shop at 12 and I would have still ended up in not having any car.
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March 2024 by Jass Brar
Not sure why this place has negative reviews but I Love this Hertz location. Helder is an amazing guy & will always greet you with a smile. He is very accommodating & is a genuine guy. I've rented cars 5-7 times in the last 2 months & never had an issue. As long as you treat the car like your own & return it with the same amount of gas/car it had when you first picked it up, you won't have any issues.REMEMBER, this is only Hertz location in Tracy & it is always packed. For the Super Bowl weekend, I had booked a rental & when I arrived at 1:45PM I asked for an upgrade. Helder mentioned that all the cars are gone coz of the weekend & nothing can be done. Had I come to pick up the car around 9:00AM he would have definitely accommodated my request, but if there is no car available, he can't just magically create a car for me there & then.. Although he did upgrade me from a Tesla 3 to a Chevy pickup for no additional charge coz it for some reason falls under the same segment..
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March 2024 by Erin Sufherland
Slow. Closes for lunch open a couple hours on Saturday
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February 2024 by Vinay Kumar
Absolutely horrible experience. The person in front desk, rude doesn’t respond and outright refuses to hand over the rental if you are even five minutes even though their website itself shows incorrect opening-closing timings. Make sure you know what you are doing/when you are going there before booking here.
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February 2024 by Mac Truck
Car was filthy when I picked it up, had to clean it myself. The manager is very rude, upon me trying to return the car I was told there's a smell in the car that he doesn't like. Probably oder from whatever was spilled all over the car that you guys never cleaned up and decided to rent out anyway. So instead of me being charged 400 for something that should've been handled before I even got the car,I have to keep it longer smh. Waist of time and money.
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January 2024 by Renee Acosta
Waited FOREVER for a car I reserved & paid for weeks before...They Do NOT fill up the cars or even get them ready til you are there! Everyone was waiting. Mgr is rude & the one employee they have is not trained much. They don't answer the phone so I drove down 3 times in the 3wks prior to the actual rental date "just to upgrade" & that was a total farce. I've always gone to Enterprise. They have great staff, cars are cleaned & FULL when you get them. I was just going to give Hertz chance....but Nope. Definitely NOT worth it!
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December 2023 by Suresh Kumar Muthumal
I recently rented a car from Hertz Tracy for a Thanksgiving holiday trip to Utah, and unfortunately, my experience was far from satisfactory. I feel compelled to share my concerns to help other potential renters make informed decisions.The vehicle I was provided with seemed to be well beyond its prime, having accumulated close to 50,000 miles. This high mileage was evident in the overall condition of the car, which left much to be desired. I expected a reliable and well-maintained vehicle for my long journey, but I was sorely disappointed.The most concerning issue was the poor braking condition of the car. It not only jeopardized my safety but also made the entire driving experience stressful. It is alarming that Hertz Tracy would provide a vehicle in such a compromised state.Adding to the list of problems, the driver-side window was malfunctioning and would not close properly. This not only affected the climate control inside the car but also raised security concerns during overnight stops.I must express my disappointment with the lack of quality control and maintenance standards exhibited by Hertz Tracy in this particular rental. For a company of Hertz's reputation, I expected better, and this experience has left a lasting negative impression.I strongly advise potential renters to thoroughly inspect the vehicle before accepting it, as my experience raises serious questions about Hertz Tracy's commitment to customer safety and satisfaction.
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December 2023 by Cindy Gomez
If I could give no stars I would. This place took my money with never having an available vehicle. Never apologized. Never told us that after the pickup time if there was no vehicle it was automatically cancelled. Just let us sit there. They clerk was a jerk.
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December 2023 by Lorraine Dauk
Helder was very polite and professional, even though my reservation website did not advise us of shorter holiday hours. I am very thankful to have been given our weekend rental.
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October 2023 by Seth Creasman
This is the slowest rental facility I have been in.Each time I came, I waited over 40 minutes just to be seen.It is not an issue of resources as there were two additional people in the back room who did not come out to help.Even when asked about why they accept reservations at 5pm when they close at 5pm.. so I could not pickup my rental on the reservation.I DO NOT RECOMMEND this specific hertz.Management needs to take feedback and adjust.
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October 2023 by Peter Langone
I have a medical emergency I’m supposed to drop off my car at 2pm I’m early almost 2 hours and this place is closed due to not enough staff there’s a hertz employee who will not help me and I need to go! Not my fault they are understaffed. My ride left me I need to get to the hospital for my family and they won’t accommodate a Uber nothing lol joke of a company
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October 2023 by Marcos Perez
I was refused service after being told to come back.They were still helping other people and according to their business hours, they were still open. I requested to speak to a supervisor. The lady told me she was a regional supervisor and refused to give me her name. Once I told her I was going to file a complaint to Hertz, she kicked me out of the store telling me they were closed even though they were helping other people and according to their business hours, they should have been open. Based on this, I was left without a car for a few days. Thank you Hertz.
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October 2023 by Nicole Stenicka
If I could give it a ZERO I would, reversed a minivan months in advance for a Disneyland trip and when I got there the day before we were leaving they not only didn’t have a van for me the 2 women that were working had zero customer service. NEVER GO TO HERTZ.
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October 2023 by Franklin E.
Walked into the office at 1205 and was told the whole office was going to lunch. I mean everyone out with doors locked. As many emails and text I received prior to my rental it would have been nice to be notified of the scheduled hour lunch shutdown. So I had to call my job and notify them I would be an hour late. After waiting outside in the sun until 1pm, I was given a dirty Tesla with 100 mile charge (not enough charge to make it to work and home). I will not be renting from hertz again.
