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November 2022 by lisa B
I went in this store looking for new pair of sneakers. No one asked me if I need any help untill I was walking toward the exit. The young lady asked me and I said yeah I want to try these in my size. She retrieved the shoes, came back, handed me one of them and walked away with the other one. I tried it on and waited for her to come back but she never came back. So exactly how am I suppose to know if I like these shoes by just trying on one? Was I supposed to find her and ask for the other shoe. Worst costumer service I've ever had in a shoe shop. I came to spend money people. Treat me like you want me to spend it.
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August 2022 by Kimako Strickland
Store 651Representative was amazing! She was patient with our large group and helped us complete our transaction. Rep number 01578022, you were awesome!Thank you
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March 2022 by Erika R.
I was there to buy some new tennis shoes for my self and there was two girls talking standing near by the register, I approached them and asked if they can help me with the size of they shoes I have chosen, on of them ask me if was for a man or woman I said women 8.5 she goes inside and come back shorty after and she said I don't have 8.5 I just have 8.0 or 9.0 I said can you bring me 9. And she goes inside and bring me 8. And she said here is that 8 size and I told her I'm sorry I said 9. Then she roll her eyes and days ugh and her body language was saying she was super annoyed by helping be. So then at the moment I told her you know what I don't want anything you attitude is more then I need thank you... then I asked the cashier where was the manager and she told me the gal that was helping me was the manager... I'm super disturb by this lady being the manager of this store.. customer service is way beyond that... I'm paying for a product that I need I'm not asking for anything free... I believe she needs to go back to be retrained what is all about clients services.. she do not have any clue what customer service is.
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January 2022 by Vernon Tollison
No one has White high top Chuck 70's
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January 2022 by Tina Tina
No selection whatsoever
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October 2021 by Kristine Quantong
They keep their merchandise and sales floor nice and clean
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August 2021 by Stefan T.
Clean store and friendly helpful staff. A bit better shopping experience overall that Hibbet. Registers are in the back - so that is where the help is if you need to find them. Got all my questions answered about release dates and that sort of thing. Clean store. Everything in place and no frills or gimmicky loud music. Not too many people in the mall in the first place.... so if you want lots of social distancing - good to shop here.
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April 2021 by Leticia Flores-leckbee
No one there to answer any questions.
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March 2021 by kristine Cervantez
They keep their merchandise and sales floor nice and clean
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February 2021 by Manuel Rocha
Friendly staff, great shoes selection !
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December 2020 by valeri k.
Very disappointed!!! Bought a pair of shoes a month ago for my bday and laced them up and decided to wear them for the first time and I put them on and they are two different sizes!!! I was planning on keeping them so I did not save the receipt. I went in and was told they didn't have the other shoe?!?! Was told sometimes they are sent one shoe.....uh ok....they were on sale when I bought them from $60 to $45 and today were down to $35 so guess what....only got back a gift card for $37.89. What a jip! Not too happy with how this went down and maybe since the workers are supposed to check the shoes you could have just given me my money back which would have been FAIR!!! So you came up at least $10 for free Finish Line and I left unhappy.
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July 2020 by Jerome Rie Patricio
Not a very big selection when it comes to the merchandise. Staff was friendly and very knowledgeable.
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March 2020 by Vennessa Franco
I usually purchase my family's shoes here and had a good experience but just yesterday i ordered some shoes for my husband's birthday and i opened the box and it was a pair of old shoes! They were worn ,had dirt on them, and even the logo on the inside was faded.So upset,so much for a surprise.
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February 2020 by JULIA MANAPSAL
Manager David best # 1 CUSTOMER SERVICE, HELPFUL AND PATIENT too! ?????? We are very sad and disappointed bec they will transfer him to another branch out of State.? Good Luck David Mgr from Tracy, Ca . We will MISS you. Thx for your hard work and pleasant personality. Thank you!!! ???
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November 2019 by Jacqueline J.
Don't like this store, tried to sell me a set of worn out L. James shoes one in the back and the other one off the shelf telling me that the last in that size thinking a female don't know how to buy shoes need to get the kids out of the stores if they think they can sell you anything I was not happy with the customer service so I just left will not let my family come here again