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November 2023 by johnny R.
In July, traveling west on the 205 through Tracy, I lost all power to my entire 2018 Jeep Renegade...Stranded on the highway in the dark!After a AAA DRIVE, It was a huge disappointing experience taking it to Tracy Chrysler Dodge Jeep Ram, where I actually purchased it and my previous vehicle...I felt overcharged and two days seemed an excessive time to wait...I made one call to D&M.Dan took over and saved the day, even 2...he under estimated the dealership and I was back on the road in two hours with a new charging Alternator back home to Newark for dinner!4 Months later, I'm back again with another emergency situation and again a friendly reception by the entire staff...receptionist and technicians, including Dan again, at the helm.I didn't ever bother calling the dealership again to avoid any disappointment and will now divert all my auto mechanic needs, referral of others and gladly Yelp Followers to D&M!I feel 100% taken care and confident to share this service to all!Feel Taken Care of Before Arriving...Fast...Fair Price...Reliable...Trusting Service!
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October 2023 by Amanda dozier
Rant - D&M automotive located at 543 W Grant line Rd tracy. Great reviews. Got the job done quick..... But....Background... I'm a foreman for an union a/c company and before that I was a fully certified ase mechanic for 12 years. My wife's car started smoking from the engine and the back near the exhaust. I had her tow it to this great reviewed auto shop because I just don't have the time to fix it.They diagnose a locked up a/c compressor clutch/pulley. $1022 to fix and replace guaranteed this is the problem. That was Tuesday. Got the car back October 11th Wednesday. A/C goes out today. I call and ask if I can drop it off tomorrow.(D&M front counter douchebag) nope we are booked till Monday.(Me) wouldn't you put warranty work first especially since I just picked it up yesterday at $1,000.(D&M front counter douchebag) nope we are booked. You know the A/C system has a lot of components to it so its probably something else(Me) Man to man I work for an A/C company, did you replace the orings on the discharge and suction line going to the compressor(D&M front counter douchebag) yes we did but it is possible it could be something else and we just don't have the time(Me) how about this. Your service ticket says you put leak detecting dye in the system. I have a uv light and if I see the die coming out of the compressor you replaced I will bring it in tomorrow and you will fix it(D&M front counter douchebag) Nope were all booked till Monday.Morals and ethics are gone. No accountability. No I'm sorry about that... bring it in and we will fix it. Just a sorry bro sucks for you... thanks for the money B@$%h. . Also they broke pins to a fender well flap and instead of replacing them they just left it with no pins and hanging there.
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October 2023 by Amanda d.
Rant - D&M automotive located at 543 W Grant line Rd tracy. Great reviews. Got the job done quick..... But....Background... I'm a foreman for an union a/c company and before that I was a fully certified ase mechanic for 12 years. My wife's car started smoking from the engine and the back near the exhaust. I had her tow it to this great reviewed auto shop because I just don't have the time to fix it. They diagnose a locked up a/c compressor clutch/pulley. $1022 to fix and replace guaranteed this is the problem. That was Tuesday. Got the car back October 11th Wednesday. A/C goes out today. I call and ask if I can drop it off tomorrow. (D&M front counter douchebag) nope we are booked till Monday. (Me) wouldn't you put warranty work first especially since I just picked it up yesterday at $1,000.(D&M front counter douchebag) nope we are booked. You know the A/C system has a lot of components to it so its probably something else(Me) Man to man I work for an A/C company, did you replace the orings on the discharge and suction line going to the compressor(D&M front counter douchebag) yes we did but it is possible it could be something else and we just don't have the time(Me) how about this. Your service ticket says you put leak detecting dye in the system. I have a uv light and if I see the die coming out of the compressor you replaced I will bring it in tomorrow and you will fix it(D&M front counter douchebag) Nope were all booked till Monday.Morals and ethics are gone. No accountability. No I'm sorry about that... bring it in and we will fix it. Just a sorry bro sucks for you... thanks for the money B@$%h. Also they broke pins to attach a fender well flap so instead of fixing and replacing they just left it with no pins and the flap hanging.
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September 2023 by Abena Arthur
They are the best in the business in our area. They never price hike, and they don’t make unnecessary repairs.
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September 2023 by Veronica Martinez
Can't complain about this place very helpful and honest will be returning
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May 2023 by Nicki
The owner here is always super kind and honest. He's looking for you to have the best service and doesn't try to take your money for unnecessary services. Definitely come here!
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April 2023 by Alec Taren
During a trip up to Tahoe, had some issues with a panel dragging underneath the car. Stopped by D&M at nearly 4pm, and they totally saved the trip. They got me in and out within an hour and did not even charge for the work! Dan was awesome. I sorta hope the next time I have car trouble I am in the area!Service: Auto maintenance
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March 2023 by Victoria S
It's a family business and they are very honest with information regarding your car. The mom was very nice and sweet. My car had a recall and they were the first to let me know, and how to go about it.
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February 2023 by Anonymous U.
Scheduled a simple oil change. Staff was extremely rude and unprofessional. They didn't seem to care about me or my time. Appointment was only supposed to be a few hours, but they kept my car overnight with no warning. I didn't receive a call or any communication. Terrible service.
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January 2023 by Jason Crawley
These guys are great! They took great care of my suburban when the fuel pump went out. Friendly staff who stand behind their work.
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September 2022 by Jill Lintz
I've been taking my cars, my fiance's cars, and my family member's cars to Dan and his team for the last 8+ years. Anytime someone tells me they are having a problem, I say "give me your keys, I know where to go."For years, time and time again - they have proven to be honest, fair, and are always kind. No one likes paying for car repairs, but I'm always happy to see the team there when I have to go in.When labor doesn't take as long as anticipated, they're honest and lower the charge. They never use an oil change as an excuse to up-sell repairs that aren't necessary, and are top notch in communication. It's an incredible feeling to have a mechanic you can trust. Forever grateful for this shop and the team here.
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July 2022 by Nancy Hartman
Dan is very friendly and answered all my questions. Unfortunately the part I needed was not close by. It came from the bay area.
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July 2022 by Jean Howard
My husband new Dan from his days at O’Riyles he trusted Dan and took our cars to him. He is one of the best mechanics. I know I’m gonna be able to trust my car to be kept in top running condition. He is a fare and honest man you can definitely trust him for all your automotive needs.Services: Vehicle Inspection
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July 2022 by D J
Having issues with my AC on a 2016 vehicle that is newer to me. Tried to find a trusted mechanic in Tracy and looked up shops that mention AC repair and had great reviews. This one did. Well after two “repairs” for the same issue the AC is still not working. The first time I paid $120 and the second time only driving the car twice the AC was out again. This time I paid $488 dollars as they replaced the thermostat and it did not resolve the issue. Extremely frustrating that a shop can’t figure it out and they aren’t backing their work to fix the issue I brought it in for twice. Both times the AC only worked for two drives after leaving the shop. Just sad. I’d feel horrible to keep taking people’s money and not fixing the issue they came in for.Service: Air conditioning
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June 2022 by Cheryl M.
Definitely felt well taken care of! Fair prices, reliable service, and a warranty for the work they did! Sometimes as a woman, going to a car repair place is not easy! I never once felt like he was trying to take advantage or lie! Very up front and honest people! I won't go anywhere else now. Thank you Ron for taking care of us, and definitely in a super timely manner!
