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August 2023 by SC-Brentwood C.
I have been going to this store for years and have always had a great experience. the ladies that work there are very knowledgeable and helpful. but yesterday i stopped in to get some product for my husband. when i walked in the manager Lindsey was at the front desk. she did not even say hello. no greeting at all. she was so rude. they were out of the product I needed so I left. because I know the girls that work there, I was later informed that if I'm not going to buy anything I shouldn't come there. as a manager of my own hair salon , if my stylist offered this kind of customer service they would be fired. Lindsey needs to do better.
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May 2023 by Katherine Stage
Awesome customer service lady's!
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February 2023 by Roxii Sezz
This store is a gem. I was helped by this young lady named Julia and she was so patient and kind. She answered all my questions and rang me up with a beautiful smile on her face. It totally made my day : ) Ask for her if you land at this store!
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October 2022 by Circa Shoe Fan
Since the pandemic the service has not been as good. Perhaps they need to re-adjust yo having customers in store. I pkaced an order in oerson two months ago and it wasn't submitted. I eventually got it, but I had yo keep following up.
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June 2022 by Gloria J Dobbins Ferguson
Since the pandemic the service has not been as good. Perhaps they need to re-adjust yo having customers in store. I pkaced an order in oerson two months ago and it wasn't submitted. I eventually got it, but I had yo keep following up.
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January 2022 by PaniK
The worker Paula is super sweet and helpful
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October 2021 by TABITHA Zuno
Great people, products and services!
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March 2021 by Lena Edwards
Manager knows her stuff.
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February 2021 by Pedro Zuno
Great people, products and services!
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September 2020 by Sonia Pena
Very friendly and helpful staff
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June 2020 by matt Duncan
Curbside pickup was easy.
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February 2020 by Angie C.
This location ways has the most friendly people. They are super helpful and knowledgeable. Lacey and Sonya were awesome helped me find what I needed and went above and beyond to help me find a solution to my problem.
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November 2019 by Stephanie espinosa
It's convenient from my Salon to pop in to get what I need. Current Store manager and staff are friendly and very helpful.
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May 2019 by Graciela P.
Let me start by saying I'm super upset I went in yesterday with my brother who is a licensed barber that's beside the point but I tagged along with him on this trip. I went in to pick up some matrix blue shampoo for my BLONDE hair! While there I desired to ask one of the girls for help when I explained to one that I was looking for a toner she apologized that she wasn't too familiar with what to recommend so she kindly pointed me to another employee which had blonde hair I explained to her that I wanted and she took me to the Paul Mitchell section and she recommended the demi I am not a hairstylist but I asked for a toner in between me going to my hairstylist for a quick read touch of an ashy blonde on my hair! Me not knowing what the Demi was I purchased it And went on my way thinking I had purchased a toner. So I get home I follow the Instructions to mix one and one with the developer and then I applied it To my hair, waited 20 minutes which was the proper time and then washed it out and let it dry overnight this morning I woke up Friday, May 3, 2019 to BROWN ASHY HAIR!!!!!!! I am so pissed off Those who know the cost of going to a salon and bleaching your hair know my pain I've spent over $500 and many hours trying to get my hair light ashy blonde And now I have to start over and spend more money I am pissed at what has happened and I don't know what to do. It may have been my fault for not knowing what the Demi was but if you're going to have somebody working at a beauty supply store you think they would know what they were recommending and they didn't and now I am screwed over!
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February 2019 by Mary T.
When I first came in, the only employee in the store asked if I was a licensed cosmotologist and I answered, "No" but the conversation was left at that. I found the items I wanted to buy and went to the register to pay and was told that this store is membership only, so only "Licensed Cosmotologists" can shop here. Why wasn't I told that immediately when I had answered No before??